Effective counselling program in the company
She should develop management strategies to control risks and learn to understand her emotional responses to stressful situations (NT Work Safe, Department of Employment: Education and Training, Northern Territory Government, 2000) According to Peter et al, Ann should have a have a clear understanding of the reason for and value of her work so as to limit her emotions. Learn to provide her boss with a written proposal which sets out her department schedules and programs.
She must gain support of the human resource manager for her work program (Peter et al) How Liz should manage the situation, as it currently exists, and how she can avoid similar issues arising in the future Lazarus, & Folkman (1988) advice that, stress and morale are at the opposite ends of an occupational well-being continuum, Liz lacks this concept in her management protocol. She is at loggerheads with her prospects on Ann as well as the situation on Ann’s branch. Liz is facing a glass ceiling preventing her from reaching her goals. Ann seemed a good choice but the current situation stresses Liz about Ann future in management. Liz should approach her emotions towards her goals through consultative and advisory procedure.
She is using her emotions to make conclusions. She should change her perceptions of organizational climate through eliminating the emotional overtone since it is merely a judgment or description about what is happening in the organization (Hart et al. , 2000). As such, Liz, should inform Ann of the poor morale in Ann’s branch staff, advice Ann on her objectives and possible recruitment as a manager on merit, consult widely with Ann about management and time as well as commitment towards productivity through a healthy and all inclusive approach.
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Liz should rationalize her objectives by understanding that the workload laid on the employee’s (Ann) should have a timeframe for a pre-sell. She should know organizational climate is integral in determining employee wellbeing (Griffin et al. , 2000; Michela et al. , 1995). Ann has engaged in coping processes after exposure to the conditions in the workplace. The coping processes will influence appraisals of her staff in positive or negative terms (Hart et al. , 1995). As such she should be patient to let Ann adjust to the change in the nature of her staff attitude as well as hers.
Liz should manage Ann’s workplace stress, in order to limit its impact on the business bottom line. She should seek to establish policies, procedures and guidelines which ensure that workplace stress issues are effectively managed. The key in achieving this is consultation with Ann and her staff and having regard to the factors that lead to stress. Liz should conceptualize on the following Make an assessment of Ann and Ann’s branch workload through collection of views of peers, supervisors and managers (Fiona Inverarity, 2006)
Manage significant changes in the company in an orderly way with as much consultation as possible, and keeping employees fully informed of the plans and progress at each stage, as such, there will be a cohesive approach to work by the staff Fisher, C. D. (2000). Establish a standard conflict resolution mechanism through which employees can address matters such as conflict with peers or supervisors, this will ease Ann’s burden of coping with her staff. Promotion of work/life balance and introduction of flexible work options such as paid good work, flexible timeframes for working so that workloads can be minimized through de-stressing
Put in place an effective counselling program in the company
Darwin, C. R. (1985). The expression of emotions in man and animals. Chicago: University of Chicago. Pp8-25 Griffin, M. A. , Hart, P. M. , & Wilson-Evered, E. (2000). Using employee opinion surveys to improve organizational health. In L. R. Murphy, & C. L. Cooper (Eds. ), Health and productive work: an international perspective (pp. 15–36). London: Taylor & Francis. Hochschild, A. R. (1979). Emotion work, feeling rules, and social structure. American Journal of Sociology, 85, 551–575 (Fiona Inverarity, 2006): How to manage workplace stress: PricewaterhouseCoopers Legal; http://www.pwc.com.au/legal.html