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Essentials of Management Information Systems, 11e (Laudon) Chapter 3

A firm can be said to have competitive advantage when it has higher stock market valuations than its competitors.
TRUE
A primary challenge in BPM is employee resistance.
TRUE
Customers are one of the competitive forces that affect an organization’s ability to compete.
TRUE
A transparent marketplace means that there is high product differentiation.
FALSE
Studies show that about half of a business firm’s profits can be explained by alignment of IT with business.
TRUE
The greatest barrier to changing business processes is, ironically, management itself.
FALSE
In the strategy of product differentiation, information systems are used to enable new products and services.
TRUE
BPM is considered concluded when the new processes are both implemented and accepted.
FALSE
Strong linkages to customers and suppliers increase switching costs.
TRUE
The effect of the Internet has been to raise bargaining power over suppliers.
TRUE
In the age of the Internet, Porter’s traditional competitive forces model is still at work, but competitive rivalry has become much more intense.
TRUE
In the value chain model, primary activities are most directly related to the production and distribution of the firm’s products and services that create value for the customer.
TRUE
The value chain model classifies all company activities as either primary or support.
TRUE
The idea driving synergies is that when the output of some units can be used as inputs to other units, the relationship can lower cost and generate profits.
TRUE
The law of diminishing returns always applies to digital, as well as traditional products.
FALSE
The more people that use Microsoft Office software and related products, the lower its value.
FALSE
The first movers of a disruptive technology typically benefit the most from the technology; and it is rare that fast followers catch up quickly.
FALSE
Probably the best single way to reduce quality problems is to reduce cycle time.
TRUE
Business process reengineering is the radical redesign of business processes.
TRUE
Benchmarks are specific standards for business processes set by industry leaders
FALSE

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