Ethical Implications Essay
What are the ethical implications of using underlining, all capitals, and other hard to read type styles in a document explaining how customers can appeal the result of a decision made in the company favour during a dispute?
- You may also take into consideration other types of business communications such as email, memos, reports, letters when you respond to this question.
I think that it is very important to choose type of communication wisely to receive and to get clear message. Readers may become confused when they face communication types which are hard to read and understand, and they can simply misread the message. As a result communication will be easily distracted limiting the strength of the sent message. Message may fully loose its meaning. If it is done deliberately, then it can be defined as trickery. Readers have the right to read clear documents, and whether they understand the main point of the text is defined by the level of reader’s understanding, not by the type of style.
- What about those Right to Privacy statements that you must receive from your credit card company, etc. Do you think those are easy to read? And ID theft is the fastest growing white collar crime we have ever had.
I am sure that when corporations decided to slant information and to use hard-to-read texts to prevent customers from pursuing satisfaction, their position is definitely unethical. Such practices may also violate legal boundaries endangering the company of being imposed serious fines.
“Fine print” of credit card company details consumer obligations and creditor’s legal rights. It also uses too small print and hardly understandable language. However, I believe the laws governing credit card companies are strictly regulated and transgression would provoke legal intervention.
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