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Exam 1: Chapter 1

Information value chain
From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called
True
Laws and regulations creating fair, stable market environments are examples of complementary social assets required to optimize returns from IT investments
False
There is little variation in returns on IT investments across firms
True
UPS’s use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own web sites was an information systems solution used to achieve customer
Improved decision making
Verizon Corporation’s use of Web-based digital dashboard to provide managers with precise real-time information illustrates which business objective
1 Toyota RAV4 sold March 3, 2013, in Louisville, Kentucky
An example of raw data from a national chain of automobile stores would be
meaningful information
The average number of tickets sold daily online is an example of
Customer & supplier intimacy
The Mandarin Oriental hotel’s use of computer systems to keep track of guests preferences is an example of
Adopt a new business model
Apple Computer dominates the online legal music sales industry primarily because of a failure recording label companies of
input, processing, & output
The three activities in an information system that produces the information organizations use to control operations are
The decision to use automation
A managerial element in the UPS tracking system described in the chapter is
human resources
Which main business function is responsible for maintaining employee records
True
Intranets link different systems and networks within a firm
True
A business model describes how a company produces, delivers, and sells a product or service to create wealth
Centralized hierachical decision making
Which of the following would not be a complementary asset for a solar panel manufacturer
senior management, middle management, and operational management
The three principal levels within a business organization hierarchy are
The Mandarin Oriental hotel’s customer preference tracking system
An example of a business using information systems for customers and supplier intimacy is
Wal-mart’s Retail Link system
An example of a business using information systems to attain operational excellence
improved decision making
The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operation excellence and
False
Computers make up the entirely of an information system
True
Developing a new product hiring a new employee, and fulfilling an order are examples of business processes
Output
transfers processed information to the people who will use it or to the activities for which it will be used
True
Developing a new product, hiring a new employee, and fulfilling an order are examples of business processes.
False
There are four major business functions: human resources, manufacturing and production; finance and accounting; and information technology
intellectual property, core competencies, and financial and human assets
Which of the following are key corporate assets?
survival
The use of information systems because of necessity describes the business objective of
True
Investments in IT is 33% of all invested capital
knowledge workers
Engineers, scientist, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?
1, 2, & 3
Which of the following choices may lead to competitive advantage?
1. new products, services, and business models. 2. charging less for superior products 3. responding to customers in real time ?
managerial, professional, and technical employees
In a hierarchical organization, the upper levels consist of
False
A fully digital firm produces only digital goods or services
technology & service firms in adjacent markets
An example of a social complementary asset is
False
Creative work driven by new knowledge and information is an insignificant part of management responsibility
production workers
Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems?
survival
A firm that must invest in a new information system capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?
Finance and accounting
Maintianing the organizations financial records is a central purpose of which man business function?
False
Information technology (IT) consists of all hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed
how systems affect individuals, groups, and organizations
Sociologists study information systems with an eye to understanding
how human decision makers perceive and use formal information
Psychologists study information systems with an eye to understanding
survival
The temp agency that you own is having serious difficulties placing temps because few of them are familiar with internet research. Investing in training software to enhance your workers skills is an example of using technology to achieve which business objective?
competitive advantage
Which of the following objectives best describes the business strategy behind the technologies implemented by the San Fransisco Giants, as discussed in the chapter case?
sales force
Which of the following is not one of the primary environmental actors that interacts with an organization and its information systems?
social
A corporation that funds a political action committee, which turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets?
operations research, management science, and computer science
Disciplines that contribute to the technical approach to information systems are
Culture
The fundamental set of assumptions, values, and way of doing things that has been accepted by most of a company members called its
software governing the organization of data on physical storage media
Data management technology consists of the
meaningful information
The average number of tickets sold daily online is an example of
raw input
Order data for baseball tickets and bar code data are examples of
False
Information systems literacy describes the behavioral approach to information systems, whereas computer literacy describes the sociotechnical approach
survival
The move of retail banking to us ATM’s after Citibank unveiled its first ATM’s illustrates the use of information systems to achieve which business objective?
ability to improve communication
All of the following are advantages, for a firm, of cloud computing except
processing
Covering raw data into more meaningful form is called
False
Knowledge workers make long-range strategic decisions about products and services
Technology and services firms in adjacent markets
An example of a social complementary asset is
it is a set of assumptions and values accepted by most members
Which of the following statements best describes organizational culture?
False
All business processes are formally documented by an organization
input, processing, and output
The three activities in an information system that produce the information organizations use to control operations are
digital dashboard
Which of the following would not be used as an input for an information system?
operational management
In business hierarchy, the level that is responsible for monitoring the daily activities of the business is
management information systems
The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm called

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