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Exam 2 BCOM Practice

Chapter 4
Practice
Which of the following statements about stereotyping is true?
Popular culture plays an important role in the formation of negative stereotypes
___ is the degree to which an organization or society encourages and rewards individuals for being fair, altruistic, friendly, generous, caring, and kind.
Humane Orientation
Collectivists tend to
view themselves as interdependent, forming an identity based on that of their family and friends.
The cultural dimension that deals with the level of confrontation and directness considered appropriate and productive is called___.
assertiveness
Steve, the CEO of a chocolate manufacturing company called Sweet Splash, intends to expand his business to Asia. To facilitate this expansion, he decides to transfer one of his more experienced managers to the targeted country. He wishes to pick a manager who displays high cultural intelligence. Which of the following managers fulfills this requirement?
Jordan, who works well with people from different backgrounds
In high gender egalitarianism cultures
men and women are encouraged to occupy the same professional roles.

Gender egalitarianism deals with the division of roles between men and women in society. In high gender egalitarianism cultures, men and women are encouraged to occupy the same professional roles and leadership positions.

Which of the following is characteristic of people from high uncertainty avoidance cultures?
They often stress orderliness and consistency, even if it means sacrificing experimentation and innovation.

Uncertainty avoidance (UA) refers to how cultures socialize members to feel in uncertain, novel, surprising, or extraordinary situations. People from high uncertainty avoidance cultures often stress orderliness and consistency, even if it means sacrificing experimentation and innovation.

_____ is the belief that your own culture is superior to all others.
Ethnocentrism

The opposite of a learner mind-set when working with other cultures is the judger mind-set. In cross-cultural working relationships, the judger mind-set is often referred to as ethnocentrism. It is the belief that your own culture is superior.

Which topic should you avoid discussing in both Brazil and India?
poverty
People from low uncertainty avoidance cultures
prefer informality in most interpersonal business interactions.

Uncertainty avoidance (UA) refers to how cultures socialize members to feel in uncertain, novel, surprising, or extraordinary situations. People from low uncertainty avoidance cultures prefer informality in the most interpersonal business interactions.

Which is most likely to happen in an egalitarian culture?
The company will award stock to employees so they can share in the ownership.

In egalitarian cultures, people tend to distribute and share power evenly, minimize status differences, and minimize special privileges and opportunities for people just because they have higher authority. A company that wants employees to share in ownership is a sign of egalitarianism.

_____ deal with the levels of independence and interdependence that people in a society possess and encourage.
Individualism and collectivism

Individualism refers to a mind-set that prioritizes independence more highly than interdependence, emphasizing individual goals over group goals, and valuing choice more than obligation. By contrast, collectivism refers to a mind-set that prioritizes interdependence more highly than independence, emphasizing group goals over individual goals, and valuing obligation more than choice.
References

_____ refers to a mind-set that values choice more than obligation.
Individualism

refers to a mind-set that prioritizes independence more highly than interdependence. It emphasizes valuing choice more than obligation.

Which behavior would you most likely see in a low humane orientation culture?
When people form new acquaintances, they avoid physical gestures of welcome.

Humane orientation (HO) is the degree to which an organization or society encourages and rewards individuals for being fair, altruistic, friendly, generous, caring, and kind. In low HO cultures, people smile and display other nonverbal signs of welcome infrequently.

While evaluating the various courses available at the University of Radcliffe, Marcie skips over the language brochures. She believes that learning a new language is unnecessary; English is considered the global business language and she speaks it fluently. Which of the following statements, if true, makes her decision a bad one?
Learning another culture’s language helps you understand its people better.
Chapter 5
Practice
Which of the following is typically included in the reviewing stage of writing an effective business message?
removing distractions from the message

In order to create an effective business message, during the reviewing stage you should ensure that the communication is fair, consider whether your message is effective, and remove any distractions.

In the course of creating an effective business message, excellent business thinkers are most likely to
identify and articulate key questions and problems.

Excellent business thinkers possess a number of characteristics. First, they clearly and precisely identify and articulate key questions and problems. Second, they gather information from a variety of sources. Third, they make well-reasoned conclusions and solutions. Fourth, they remain open to alternatives to approaching and reasoning about the business problem—that is, they are mentally flexible.

The inductive approach to writing a business argument
provides the supporting reasons first before the primary message.

For some messages, such as when delivering bad news, the indirect or inductive approach is used. In this approach, supporting reasons are provided first, followed by the primary message.

To break out of the reputation of an inexperienced newcomer, you should
ask your boss for ideas about improving your professional reputation.

To break out of a reputation as an inexperienced newcomer you should set up a time to talk with your boss. In the meeting, explain your growth in various areas and ask for your boss’s ideas about improving your professional reputation.

While analyzing the advantages of orientation programs for new employees, Carter learns that these programs can make new employees more comfortable in their jobs and thus help them focus on their work. This in turn increases employee efficiency and reduces the likelihood that they will quit their jobs. Which of the following statements should Carter avoid making because it exaggerates the facts?
Orientation programs eliminate the likelihood of new employees quitting their jobs.

Claiming that orientation programs eliminate the likelihood of new employees quitting would be an exaggeration, since Carter’s analysis only found that it reduces the likelihood of quitting. Exaggeration impacts readers’ perceptions of the writer’s overall credibility as well as the credibility of the message.

Which of the following techniques is most likely to make business messages more positive?
displaying a confident attitude

In order to make business messages more positive, you should focus on actions you can accomplish and demonstrate a realistic optimism.

In all business messages, communicators should ideally aim to
project concern for others.

and positivity

Which of the following is most likely to lower a person’s credibility?
exaggeration of facts
To build well-reasoned business positions, one should
avoid faulty cause/effect claims.

As you analyze business issues, you are often trying to identify causes and effects. To build well-reasoned business positions, you should avoid faulty cause/effect claims.

Which of the following is most likely to be included in the drafting stage of writing an effective business message?
making the message easy to read

In order to create an effective business message, during the drafting stage you should set a positive and other oriented tone, make the message easy to read, and make the message easy to navigate.

Which of the following should ideally be one of the goals of a business communicator?
to express the message in a way that respects others
At the U.S. division of Bluebell Inc. the productivity of the employees is going down. Kinsey, the branch manager conducts thorough research and learns that most of the employees were involved in social loafing. If he wants to use the deductive approach, how should Kinsey structure his report to senior management?
state the primary message; lay out supporting reasons; conclude with a call to action

Most business arguments employ a direct or deductive approach. In other words, they begin by stating the primary message, which is typically a position or recommendation. Then they lay out the supporting reasons. Most business messages conclude with a call to action.

While examining the pros and cons of introducing a stress-busting yoga program for the employees of Hillock Inc., Juanita learns that the pros far outnumber the cons and decides to recommend implementation of the yoga program. Which of the following statements is most likely to increase the positivity of her proposition?
The yoga program would increase the efficiency of the employees.

In order to make business messages more positive, you should focus on actions you can accomplish and demonstrate a realistic optimism. Stressing that the yoga program would increase the efficiency of employees accomplishes this.

The deductive approach is also known as the _____ approach.
direct
Which of the following suggestions should be followed to build a well-reasoned business position?
Use strong analogies.

To build well-reasoned business positions, avoid the following types of logical inconsistencies: unsupported generalizations, faulty cause/effect claims, weak analogies, either/or logic, slanting the facts, and exaggeration.

Chapter 6
Practice
Which of the following is most likely to have a negative impact on your readers’ perceptions of your credibility
being vague

Being specific affects the judgments your readers make about your credibility. Specific statements lead your readers to believe that you know what you are talking about (competence); that you are not hiding anything (character); and that you want your readers to be informed (caring). Being vague, on the other hand, detracts from your credibility.

Which of the following steps typically belongs to the reviewing process?
proofreading the document

The reviewing process includes three interrelated components: conducting the FAIR test, proofreading, and getting feedback.

The use of uncommon words in a business message is most likely to
make it more difficult for readers to interpret the message.

Whenever possible, one should choose short, conversational, and familiar words in business messages so that it is easier for readers to interpret. Using longer, less common words to “sound smart” rarely pays off. They slow processing and distract from your message. They may even inadvertently send the signal that you are out of touch, quirky, or arrogant.

Which of the following statements about business messages is true?
Providing required information is essential because not providing enough information can leave your reader wondering how to respond.

One challenge while writing a business message is deciding which information is relevant for your message. After all, providing too much information can distract your readers and weigh your document down. On the other hand, not providing enough information can leave your reader wondering how to respond.

In the context of the reviewing process, the “A” in the FAIR test stands for _____.
access
Improving ease of reading with natural style requires that the writer
use short and familiar words.

Whenever possible, choose short, conversational, and familiar words. Using longer, less common words to “sound smart” rarely pays off. They slow processing and distract from your message.

To keep their writing natural and engaging, business writers should avoid
out-of-place words.

To keep your writing natural and engaging, make sure you do not distract your readers with overused or out-of-place words or phrases. Buzzwords, which are workplace terms that become trite because of overuse, can stir negative feelings among some readers.

While conducting the FAIR test, which of the following questions will help you analyze whether your message demonstrates respect for the inherent worth of your audience?
Have you shown that you value others?

The reviewing process includes three interrelated components: conducting the FAIR test, proofreading, and getting feedback. The “R” in FAIR test stands for “respect.” At this stage, you are likely to check whether your message shows that you value others.

When writers use long paragraphs in business messages, it
shows disrespect for the reader’s time.
Writers of business messages should avoid sentences that begin with “it is” or “there are” because they
contain more words than necessary.

Readers naturally want to know precisely who or what the subject of a sentence is, particularly in business writing, where specificity is so important. Most sentences that begin with “it is” or “there are” fail to provide a specific subject and generally contain more words than necessary

To ensure the completeness of a business message, one should
be specific.

Most of your messages in the workplace have a clear goal: to update your team members, to promote a service to a client, to give an assignment, and so on. Your goal of completeness means that your message provides all the information necessary to meet that purpose. You can achieve completeness with three basic strategies: providing all relevant information; being accurate; and being specific.

The less specific you are while writing your business messages, the greater the possibility that your readers will
scan and skim your message.

If you are not specific while writing your business messages, your readers may become impatient and begin scanning and skimming for the information they want. If they cannot find that information, they are unlikely to respond to your message as you intend.

In the context of the reviewing process, the “F” in the FAIR test stands for _____.
facts
Typically, paragraphs in routine business messages have
40-80 words.

Typically, paragraphs in business messages should contain 40 to 80 words. For routine messages, paragraphs as short as 20 to 30 words are common and appropriate.

To help business writers make their messages easier to read, they should
use short sentences.
Chapter 7
Practice
What is the primary advantage of using word processing software to compose important email messages?
It is better at reviewing text for typos and grammatical problems than email systems.

Carefully review your message for typos, spelling, punctuation, or grammatical problems before sending it. For important messages, consider first composing your message with word processing software. This will help you apply a higher level of seriousness. In addition, you’ll be able to use spell-check and grammar-check features that are more reliable than those within email systems.

The heavy volume of digital messages received on a daily basis makes it necessary for business professionals to perform the delicate task of balancing the
need to respond to others with their own need to focus on work.

In most business positions, you need to respond to others as soon as possible. This places you in a delicate balancing act; how can you stay responsive to others yet stay focused enough on your own tasks to achieve peak performance?

The team that is planning the annual company sales meeting has members in several offices. They need to have a conversation about the agenda for the sales meeting. Which of the following will they most likely use?
a conference call

Conference calls are used for team conversations. They are typically less rich than one-to-one phone conversations because many participants do not provide cues continuously during the conversations.

Ella and Pasha work for the same company in two different locations. They need to quickly discuss and clarify issues related to a mutual project. Which of the following should they use?
phone conversations

Phone conversations are used for one-to-one conversations between parties in in different locations. They constitute a fairly rich communication channel that enables workers to quickly discuss and clarify workplace issues.

Which of the following involves an act or thought process committed by the sender rather than the receiver of an email?
flames

In some cases, people’s sense of freedom online leads to flames, which are emails or other digital communications in which the sender communicates “hostile intentions characterized by words of profanity, obscenity, and insults that inflict harm to a person or an organization.”

Which of the following guidelines is helpful when leading a group video call?
Send out instructions about how to use the technology in advance of the meeting.

There are many options for group voice and video calls. If you are leading the call, send out information about the technology to participants so they can be prepared. When the first five to ten minutes of group calls are consumed by participants trying to figure out the technology, the meeting rarely turns out productive or engaging.

Which statement about texting is correct?
Texting is either synchronous or asynchronous, depending on how is it used.

Texting is difficult to classify. It can be considered asynchronous, yet many people use texting more conversationally with frequent and rapid back-and-forth messages, which makes it a more synchronous channel.

Which of the following communication channels is low in richness but high in control?
email
Which of the following, when used, is most likely to contribute to email chains?
the “forward” feature

Three features contribute to email chains: forward, copy, and reply to all. Many business professionals use the copy feature liberally to let everyone in a department or work unit in on the conversation. Of course, one of your goals is transparency, allowing others in your relevant work group to know how decisions are being made. But copying too many people can lead to information overload.

Which of the following channels of communication is low in planning, is used for team meetings, and is a richer form of interacting than conference calls but typically requires more expensive equipment and careful scheduling?
videoconferences

are used for team meetings. They are a richer form of interacting than conference calls but typically require more expensive equipment and careful scheduling. It is low in planning as messages are spontaneous.

Which statement correctly describes the current state of texting in the workplace?
Texting is a new, undeveloped form of communication in the workplace, and attitudes toward it vary significantly.
Which of the following involves releasing and overcoming anger and frustration so that you can make a more rational and less emotional response?
Relaxation

involves releasing and overcoming anger and frustration so that you can make a more rational and less emotional response.

Which of the following guidelines should be followed to minimize e-interruptions?
Avoid unnecessarily lengthening an email chain.
Reply email chains become especially confusing when
some recipients reply only to the sender and others reply to everyone.

In an email conversation of more than four or five people, various message recipients can lose track of the sequence of messages or miss some messages altogether. Reply email chains become especially confusing when some colleagues are using just the reply feature whereas others are using the reply to all feature.

The ______ effect means that recipients are more likely to perceive messages that are intended as neutral as negative.
negativity

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