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Excellance in Business Leadership

Business leaders in today’s society have become excellent through diversity and the ability to finesse any situation. Any business leader, from a small one horse town business to corporate America, has had to handle the ever so changing society and its employment too. The business leaders of today will be faced with conflicts, motivational aspects, and most often will be encouraged to comply with an open door policy. Conflict resolution is a very common skill the stream lines excellence in most business leaders. People get involved in conflicts because their interests or their values are challenged or because their needs are not met. These business leaders will have to solve these “conflicts” in a peaceful and mutually satisfactory way to end or significantly, and hopefully permanently, de-escalate a conflict. To have success with conflict resolution the Conflict Resolution Network explains, “They are the skills that enable us to bypass personal differences and to open up to possibilities.

The skills of CR draw us closer to other people, as we jointly search for fair solutions and balanced needs. It involves a powerful shift from adversaries to co-operative partners. In this shift each person benefits.” That goes to show that the business leader,

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manager, or supervisor sometimes has to become the referee and shows that it takes more finesse to handle a conflict situation as CRN follows up with, “For the organizational manager, skilful conflict-handling is an important managerial tool. Conflict can be seen as an opportunity for learning more about the company – its bottle-necks and inefficiencies, as well as its areas of expertise. The learning potential of conflict often goes unrecognized when staff and management react with “fight” or “flight”. “Flow”, the third way, requires Conflict Resolution skills. These skills are also the tools for building friendship and intimacy. A whole new level of trust develops as people learn “we can work it out”. Relationships become more fulfilling and supporting.”

Employees often need a push or like to, what they call, “see a light at the end of the tunnel.” That light can be interpreted as incentives. One of the most positive structures of a business can fall within the incentive plan. It used to be that incentive pay outs were for sales personnel, piece workers, and top executives. Today most large corporations, and many smaller firms, offer an incentive package to all of their employees. Some kind of incentive pay is an important part of any compensation plan. Incentive pay shows appreciation and creates a sense of participation in the company’s well-being that straight salary dollars, no matter how large, don’t convey. A well-designed incentive-pay plan can also help pull people together, help point them in the direction you want them to go, and give that extra push that every company needs in today’s competitive environment. Recognition is another great motivator and can fall within the incentive structure. The recognition aspect can range from being praised company wide to little perks, gifts, and sentiments.

But there is always one that keeps coming back as an all time favorite incentive or recognition, CASH! Flexibility, approachability, and open mindedness are all attributes of a business leader, manager, and supervisor’s “open-door policy”. According to the article CHANGING THE COMPANY MONDE, by Kelly, Marsha Boone, Brown, and Carolyn M., “Companies would profit greatly by learning the importance of creating an atmosphere that welcomes new and innovative ideas from their employees by keeping an open-door policy and encouraging and rewarding staff. Start by asking your employees their view of the company’s mission and how they see themselves contributing to it. Next, ask about their ideal job. Such questions will give employers a better idea of their employees’ creative capacities, self-esteem and confidence, visionary abilities and team approach versus independent mind-set.”

Thus, creates a mutual respect of the employees’ ideas and considerations. In closing, the business leaders of today have a complex environment of issues, values, and success. These business leaders are going to have to overcome the “inside-the-box” mentality and start giving back to, what is usually called the, “back-bone” of their company. Commanding but fair, open but don’t cross the line, value based background and integrity, type of business leader will have the following of their employees with respect, gratitude, and most important, SUCCESS.

Bibliography:
1. Conflict is the Stuff of Life. (n.d.). Retrieved August 25, 2004, from http://www.crnhq.org/freecrkit.html 2. Kelly, Marsha Boone, Brown, Carolyn M. (1996). CHANGING THE COMPANY CODE. Black Enterprise, 26, 36-39. Retrieved August 25, 2004 from Business Source Premier.

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