Facilities management is basically a method to administer or supervise the support facilities that are present in any organization. The basic reason that promotes the use of Facilities management in a group is emphasize the general management practices and focus the attention towards client service. The most common set of services that are included within the routine Facilities management are the estate management, onsite maintenance of structure and engineering plant, ( known as the hard FM services), catering, cleaning, client security, hotel waste handling and communication services ( known as the soft FM services).
While planning the expansion phase of the Nirvana Group, the facilities management strategies holds an important place since it aims to enhance the existing set of business and client service strategies, motivate more of improvements within the system and reduce the shortcomings that confront the management and the clients of Nirvana and subsequently help the group attain international standards. During the planning phase of the facilities management strategy for the expansion of the group, the recruitment and maintenance of employees for the new outlets will also be a major issue since the competition is high.
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• The facilities management services can also be hired under a contract from a local contractor or be made available in house. In case of a local contactor, bidding will be carried out. This will decide which contractor would get the deal with the Nirvana Group for facilities management. Suggested below is a facility management plan that can help to establish complete facilities management system for the group to help manage and operate the non core trade facilities in an integrated way rather than the fragmented, separate discipline manner which has been the practice of the group till date.
Here is a plan for the mangers to follow with regards to the facility management of the expansion phase. 1. The first step is to generate reports relating to the expansion phase which indicate the requirements like manpower, resources, funds, governmental authorization and land management. These factors work as the performance indicators during the project stage. 2. The second step includes the interpretation of the various performance indicators that will decide the route that should be envisaged for the project at each stage.
This step also includes the study of any previous data available that is available with the company in order to see the trend of the company. Looking back at the data collection, comments, problem sheets and free text observations will definitely throw some light for the managers. 3. The third step is to set up meeting and discussions with staff and the employees to direct the rules and regulations set up the board.
Also, in this phase, meeting with the local contractors is carried out on behalf of the company to arrange for any kind of out house facility management. It is important that the contractors, who are hired by the company, should be clear with the requirements of the expansion. Also the managers should inquire about the site services and man power that the contractors would be offering to them. The facility management issues that are discussed during this step are Cleaning, Maintenance, Security, and laundry and land management.