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Final Chapter 10

Workers in which of the following countries probably experience the least amount of job
expansion, on average?
United States
Which of the following best describes mutual commitment in an organization?
both management and the employees are committed to the same objective
Mutual trust is
reflected in reasonable, documented employment policies, honestly and equitably implemented to the satisfaction of both management and the employees
The objective of a human resource strategy is to
manage labor and design jobs so people are effectively and efficiently utilized
The two most basic policies associated with employment stability are
follow demand exactly and hold employment constant
Four of the components of job design are
job specialization, job expansion, psychological components, and self-directed teams
Job rotation is an example of
job enlargement
The behavioral approach to job design that involves giving the worker a larger portion of the total
task is
job enlargement
When a worker has a say in the work methods that he/she wishes to utilize, his/her job is
characterized by
Which of the following terms implies an increase in responsibility and control?
job enrichment
Which of the following statements describes job rotation?
The operator is allowed to move, for example, from one type of CNC machine to the other.
The difference between job enrichment and job enlargement is that
enriched jobs involve VERTICAL expansion, while enlarged jobs involve HORIZONTAL expansion
A job characterized by _______ allows a worker to use his/her dexterity, physical strength, and
skills to do his/her work.
skill variety
When a worker obtains clear and timely information about his/her performance, his/her job is
characterized by
Which of the following is not a limitation of job expansion?
All of the above are limitations of job expansion. (higher capital costs, higher wage rates, smaller labor pool, higher training costs)
Management and labor share the labor cost reductions in which of these compensation schemes?
Scanlon plan
Which of the following statements regarding incentive systems is false?
The Scanlon plan is based on team productivity.
Ergonomics is not concerned with
adequate compensation schemes
One of the elements of ergonomics is
designing tools and machines that facilitate human work
Managers should seek to control such work environment factors as
all of the above. (illumination, noise and vibration, temperature, air quality)
Which of the following is not an analytical target of methods analysis?
movement of capital
Methods analysis focuses on
issues such as the movement of individuals or materials
Which of the following is used by methods analysis in analyzing body movement at the
workstation level?
operations chart
“Designed to show economy of motion by pointing out waste motion and idle time” describes
an operations chart
In a large aerospace company, it has been discovered that some insulators have been damaged. A
methods specialist is sent out to follow the insulators through the production and storage processes
and to try to find out where in the process they are damaged. The specialist should use
flow diagrams
Methods analysis employs which of the following charts in its analysis of the movement of workers
and materials?
flow diagram
Flow diagrams are used to analyze
movement of people and materials
Activity charts help analyze
utilization of an operator and machine
“Schematic used to investigate movement of people or material” describes a(n)
flow diagram
The visual workplace includes
all of the above (painted symbols, labeling of parts, kanbans, color-coded lights)
Shadow boards and foot printing are elements of
the visual workplace
The visual workplace
all of the above (uses low-cost visual devices, effective means of rapid communication, helps with “big picture”, eliminates non-value added)
Ethical work environment decisions by managers may be guided by
all of the above (state agencies, trade associations, insurers, employees)
Which of the following is an ergonomics issue with ethical implications?
a noisy workplace
Which of the following is not a work environment issue with ethical implications?
All of the above have ethical implications. (Hazardous Materials, Equal Opportunity, Equal Pay for Equal Work, Danger on the Job)
Labor standards are defined as the
amount of time required to perform a job or part of a job

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