logo image

Final Practice Set

If the actual order quantity is the same as the economic order quantity in a
problem that meets the assumptions of the economic order quantity model
shown below, the average amount of inventory on hand
C) is one-half of the economic order quantity
A university has several technicians in the repair station to care for the
computers in the student labs. This system is most likely
multi-channel, limited population system
Which of the following is not an assumption of the M/M/1 model?
Service times occur according to a normal curve.
13) A certain type of computer costs $1,000, and the annual holding cost is 25%.
Annual demand is 10,000 units, and the order cost is $150 per order. What is the
approximate economic order quantity?
C) 110
A product whose EOQ is 40 experiences a decrease in ordering cost from
$90 per order to $10. The revised EOQ is
B) one-third as large
-q decreases by the square root of 1/9 which is 1/3
When quantity discounts are allowed, the total cost-minimizing order quantity
minimizes the sum of holding, ordering, and product costs
Which of the following are elements of inventory holding costs?
A) housing costs
B) material handling costs
C) investment costs
D) pilferage, scrap, and obsolescence
E)* All of the above are elements of inventory holding cost.
Which of the international operations strategies uses the existing domestic model globally?
A) international strategy
B) global strategy
C) transnational strategy
D) *multidomestic strategy
E) none of the above
Global Strategy
-Standardized product
-Economies of scale
-Cross-cultural learning
Examples:
Texas Instruments
Caterpillar
Otis Elevator
International Strategy
-Import/export or license existing product
-Examples
U.S. Steel
Harley Davidson
Transnational Strategy
-Move material, people, ideas across national boundaries
-Economies of scale
-Cross-cultural learning
-Examples
Coca-Cola
Nestlé
Multidomestic Strategy
-Use existing domestic model globally
-Franchise, joint ventures, subsidiaries
Examples
-Heinz
-The Body Shop
-McDonald’s
-Hard Rock Cafe
What % of sales from new products is indicative of industry leaders?
A)* 50%
B) below 25%
C) 25 to 35%
D) above 60%
E) 35 to 45%
Which of the following is true regarding value engineering?
A) Value engineering occurs only after the product is selected and designed.
B) Value engineering is the same as product-by-value analysis.
C) *Value engineering is oriented toward improvement of design.
D) Value engineering occurs during production when it is clear the product is a success.
E) Value engineering can save substantial amounts of product cost, but quality suffers.
What are some benefits of value engineering?
-Reduced complexity of products
-Reduction of environmental impact
-Additional standardization of products
-Improved functional aspects of product
-Improved job design and job safety
-Improved maintainability (serviceability) of the product
-Robust design
Which of the following is true regarding the two smoothing constants of the Forecast Including Trend (FIT) model?
A) One constant is positive, while the other is negative.
B) They are called MAD and cumulative error.
C) Alpha is always smaller than beta.
D) One constant smoothes the regression intercept, whereas the other smoothes the regression slope.
E) *Their values are determined independently.
Which of the following are the primary functions of all organizations?
D) marketing, operations, and finance/accounting
Eli Whitney, in the __________, provided the foundations for __________ in operations management.
A) 1920s; statistical sampling
Cost cutting in international operations can take place because of
E) all of the above
The fundamental purpose of an organization’s mission statement is to
B) define the organization’s purpose in society
According to the text, which of the following strategic concepts allow firms to achieve their missions?
B) differentiation, cost leadership, and quick response
Which answer choice uses the following three types of participants: decision makers staff
personnel, and respondents?
C) the Delphi method
The fundamental difference between cycles and seasonality is the
A) duration of the repeating patterns
__________ expresses the error as a percent of the actual values, undistorted by a single large value.
C) MAPE
A primary advantage of decision trees compared to decision tables is that decision trees
E) can be used for sequential problems
An operations task performed at Hard Rock Café is
D) preparing employee schedules
Which of the following statements is true?
A) The person most responsible for initiating use of interchangeable parts in manufacturing was Eli Whitney.
The Ten Critical Decisions of Operations Management include
C) process and capacity design
Which of the following does not represent reasons for globalizing operations?
C) reduce responsiveness
The fundamental purpose of an organization’s mission statement is to
B) define the organization’s purpose in society
Which of the following is least likely to be a Cost Leadership competitive advantage?
D) broad product line
Standardization is an appropriate strategy in which stage of the product life
cycle?
C) maturity
Forecasts
B) are rarely perfect
For a given product demand, the time series trend equation is 53 – 4 X. The negative sign on the slope of the equation
C) is an indication that product demand is declining
A shadow price (or dual value) reflects which of the following in a maximization
problem?
C) the increase in profit that would accompany one added unit of a scarce resource
When should product strategy focus on forecasting capacity requirements?
B) at the growth stage of the product life cycle
The dimensions, tolerances, materials, and finishes of a component are typically shown on a(n)
A) assembly chart
A graphic technique for defining the relationship between customer desires and product/service is
A) the House of Quality
Bridget’s Hamburger Stand uses only 7 ingredients but offers 15 different burgers. This process is known as
C) Modular Design
Which of the following would not be an operations function in a fast-food restaurant?
B) designing the layout of the facility
Which of the following is not one of The Ten Critical Decisions of Operations Management?
D) mass customization
Which of the following did the authors of the text book not suggest as a reason for globalizing operations?
C) stockholder approval ratings
Which of the following is the best example of competing on low-cost leadership?
A) A firm produces its product with less raw material waste than its competitors.
Which of the following statements about organizational missions is false?
C) They are formulated after strategies are known.
) A six-month moving average forecast is better than a three-month moving average forecast if demand
A) is rather stable
Sensitivity analysis helps to
A) see the value of increased scarce resources
B) determine even better solutions
C) see the impact of parameter changes (such as changes in RHS values and changes to objective function coefficients)
D) *A and C
E) A, B, and C
Which of the following would represent an operations task performed at Hard Rock Café is
D) preparing employee schedules
An operations manager is not likely to be involved in
C) the identification of customers’ wants and needs
Productivity can be improved by
D) decreasing inputs while holding outputs steady
Which of the following did we not suggest might be a reason for globalizing operations?
C) stockholder approval ratings
6) Which of the following is an example of competing on quick response?
C) A firm’s products are introduced into the market faster than its competitors’ products.
7) Which of the international operations strategies uses the existing domestic model globally?
D) multidomestic strategy
A problem that involves a sequence of decisions
B) can be better analyzed with a decision tree than by a decision table
What % of sales from new products is indicative of industry leaders?
50%
Which of the following is true regarding value engineering?
D) Value engineering occurs during production when it is clear the product is a success.
Which of the following is true regarding the two smoothing constants of the Forecast
Including Trend (FIT) model?
E) Their values are determined independently.
Which of the following phrases best describes process focus?
D) high fixed costs, low variable costs
Adding a complementary product to what is currently being produced is a demand management strategy used when
C) the existing product has seasonal or cyclical demand
An improvement in quality must necessarily increase costs.
False
Internal failure costs are associated with scrap, rework, and downtime.
True
The phrase Six Sigma has two meanings. One is statistical, referring to an extremely high process capability; the other is a comprehensive system for achieving and sustaining business success.
A. True
One of the ways that Just-In-Time (or JIT) influences quality is that by reducing inventory, bad quality is exposed.
A. True
Pareto charts are a graphical way of identifying the few critical items from the many less important ones.
A. True
A cause-and-effect diagram helps identify the source of a problem.
A. True
Mistakes stemming from workers’? inadequate training represent an assignable cause of variation.
A. True
The x-bar chart indicates that a gain or loss of uniformity has occurred in dispersion of a
production process.
B. False
If the process average is in control, then the process range must also be in control.
B. False
A p-chart is appropriate to plot the number of typographic errors per page of text.
B. False
A lot that is accepted by acceptance sampling is free of defects.
B. False
In acceptance sampling, a manager can reach the wrong conclusion if the sample is not representative of the population it was drawn from.
A. True
In aggregate planning, the amount of overtime and the size of the work force are both adjustable elements of capacity.
A. True
The use of part-time workers as an aggregate planning option may be less costly than using full-time workers, but may also reduce quality levels.
A. True
The x-bar chart tells us whether there has been a
C) change in the central tendency of the process output
Three broad categories of definitions of quality are
B) user-based, manufacturing-based, and product-based
Quality can improve profitability by reducing costs. Which of the following is not an aspect of reduced costs by quality improvements?
A) flexible pricing
Which of the following statements regarding “?Six Sigma”? is true?
The term has two distinct meanings-one is statistical; the other is a comprehensive quality system.
A quality loss function includes all of the following costs except
D) sales costs
Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a
B) process chart
Which of the following is not a typical inspection point?
E) after a costly process
A Cp of 1.67 indicates how many sigma limits
D) 4
In most acceptance sampling plans, when a lot is rejected, the entire lot is inspected and all defective items are replaced. When using this technique the AOQ (Average Outgoing Quality)
B) improves (AOQ becomes a smaller fraction)
Dependence on an external source of supply is found in which of the following aggregate planning strategies?
B) subcontracting
A firm uses the pure chase strategy of aggregate planning. It produced 1000 units in the last period. Demand in the next period is estimated at 800, and demand over the next six periods (its aggregate planning horizon) is estimated to average 900 units. In following the chase strategy, the firm will
D) lay off workers to match the 200 unit difference
In the case “Process Control at Polaroid” we examined a shift in Polaroid’s quality model
from ___________ to _________.
D) Logic control to statistical control
Which of the following aggregate planning models is based primarily upon a manager’?s past experience?
C) the management coefficients model
Which choice below best describes the counterseasonal demand option?
B) developing a mix of products that smoothes out their combined demands
Disaggregation
breaks the aggregate plan into greater detail
A graphic technique for defining the relationship between customer desires
and products/services is
C) House of Quality
PDCA, developed by Shewhart, stands for which of the following?
A) Plan-Do-Check-Act
A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes. This manager is most likely using
A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes. This manager is most likely using
Which of the following is not one of the major categories of costs associated with quality?
E) None of the above; they are all major categories of costs associated with
Which of the following is false regarding control charts?
A) Values above the upper control limits always imply that the product’s quality
is exceeding expectations
“Poka-yoke” is the Japanese term for
B) foolproof.
An x-bar control chart was examined and no data points fell outside of the limits. Can this process be considered in control?
I) No, there could be a pattern to the points.
II) No, the R-chart must be checked.A) Both I & II

The “four Ms” of cause-and-effect diagrams are
D) material, machinery/equipment, manpower, and methods.
One fundamental difference between a process chart and a process map is that
C) the process chart is more like a table, while the process map is more like a
Which of the following technologies would enable a cashier to scan the entire contents of a shopping cart in seconds?
D) RFID
When a lot has been accepted by acceptance sampling, we know that
A) it has more defects than existed before the sampling B) it has had all its defects removed by 100% inspection C) it will have the same defect percentage as the LTPD D) it has no defects present
E) *All of the above are false
Which of the following makes products that are friendlier to the environment?
A) Using less materials
B) Using More recycled materials C) Using less energy
D) Using less harmful ingredients E) All of the above
E) All of the above
Natural variations
a. affect almost every production process
b. are the many sources of variation that occur c. when a process is under control when grouped, form a pattern, or distribution
d. are tolerated, within limits, when a process is under control
e. *All of the above are true.
Which of the following is true regarding the process capability index Cpk?
B) The larger the Cpk, the more units meet specifications.
Reducing the complexity of a product and improving a product’s maintainability for use are activities of
C) manufacturability and value engineering
9) Modern ATM machines are an automated example of a service design that
A) reduces customer interaction
Three types of processes are
C) process focus, repetitive focus, and product focus
14) Which of the following is not one of the four principles of bottleneck management?
E) Bottlenecks should be moved to the end of the system process.
15) Basic break-even analysis typically assumes that
B) variable costs and revenues increase in direct proportion to the volume of production
16) Which of the following statements about aggregate planning is true?
D) Aggregate planning uses the adjustable part of capacity to meet production requirements.
18) Which of the following aggregate planning strategies is a “capacity option”?
D) changing inventory levels
20) A successful quality strategy features which of the following steps?
A) organization environment that fosters quality
B) understanding the principles of quality
C) engaging employees in the necessary activities for quality implementation
D) A and C
E)*A, B, and C
The process improvement technique that sorts the “vital few” from the “trivial many”
B) Pareto analysis
A manager tells her production employees, “It’s no longer good enough that your work fall anywhere within the specification limits. I need your work to be as close to the target value as possible.” Her thinking is reflective of
D) Taguchi concepts
23) Which of the following is false regarding control charts?
A) *Values above the upper control limits always imply that the product’s quality is exceeding expectations.
B) Control charts are built so that new data can be quickly compared to past performance data.
C) Control charts graphically present data.
D) Control charts plot data over time.
E) None of the above is false.
A restaurant kitchen contains a wall poster that shows, for each sandwich on the menu, a sketch of the ingredients and how they are arranged to make the sandwich. This is an example of a(n)
A) assembly drawing
30) Which of the following is not a service design technique used to reduce cost?
A) increasing customer interaction
Which of the following statements is not true?
C) Product liability transfers from the manufacturer to the retailer once the retailer accepts delivery of the product.
A successful TQM program incorporates all of the following except
D) centralized decision-making authority
The objective of aggregate planning is to meet demand while __________ over the planning period.
A) minimizing cost
The role of quality in limiting a firm’s product liability is illustrated by
A) ensuring that contaminated products such as impure foods do not reach customers
B) ensuring that products meet standards such as those of the Consumer Product Safety Act
C) designing safe products to limit possible harm to consumers
D) using processes that make products as safe or durable as their design specifications call for
E)*All of the above are valid.
Which of the following is not one of the major categories of costs associated with quality?
E) None of the above; they are all major categories of costs associated with quality.
If a sample of items is taken and the mean of the sample is outside the control limits the process is
A) out of control and the cause should be established
The number of defects after a hotel room cleaning (sheets not straight, smears on mirror, missed debris on carpet, etc) should be measured using a(n)
D) c-chart
A process that is assumed to be in control with limits of 89 +/- 2 had sample averages of the following- 87.1, 87, 87.2, 89, 90, 89.5, 88.5, and 88. Is the process in control?
E) No, two or more consecutive points are very near the lower (or upper) limit.
Jars of pickles are sampled and weighed. Sample measures are plotted on control charts. The ideal weight should be precisely 11 oz. Which type of chart(s) would you recommend?
C) X- and R-charts
A product-focused process is commonly used to produce
C) high-volume, low-variety products
Ethical and environmentally friendly processes include which of the following?
E) all of the above
Break-even is the number of units at which
E) total revenue equals total cost
Which of these aggregate planning strategies adjusts capacity to match demand?
B) using part-time workers
. Which of the following is not an advantage of level scheduling?
C) matching production exactly with sales
A university has several technicians in the repair station to care for the
computers in the student labs. This system is most likely
D) multi-channel, limited population system
2) Which of the following is not an assumption of the M/M/1 model?
E) Service times occur according to a normal curve.
15) When quantity discounts are allowed, the total cost-minimizing order quantity
E) minimizes the sum of holding, ordering, and product costs
16) Which of the following are elements of inventory holding costs?
A) housing costs
B) material handling costs
C) investment costs
D) pilferage, scrap, and obsolescence
E) *All of the above are elements of inventory holding cost.
3) If the actual order quantity is the same as the economic order quantity in a problem that meets the assumptions of the economic order quantity model shown below, the average amount of inventory on hand
C) is one-half of the economic order quantity

Need essay sample on "Final Practice Set"? We will write a custom essay sample specifically for you for only $ 13.90/page

Can’t wait to take that assignment burden offyour shoulders?

Let us know what it is and we will show you how it can be done!
×
Sorry, but copying text is forbidden on this website. If you need this or any other sample, please register

Already on Businessays? Login here

No, thanks. I prefer suffering on my own
Sorry, but copying text is forbidden on this website. If you need this or any other sample register now and get a free access to all papers, carefully proofread and edited by our experts.
Sign in / Sign up
No, thanks. I prefer suffering on my own
Not quite the topic you need?
We would be happy to write it
Join and witness the magic
Service Open At All Times
|
Complete Buyer Protection
|
Plagiarism-Free Writing

Emily from Businessays

Hi there, would you like to get such a paper? How about receiving a customized one? Check it out https://goo.gl/chNgQy

We use cookies to give you the best experience possible. By continuing we’ll assume you’re on board with our cookie policy