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GEB3213 Quiz Questions

By acknowledging the concerns of employees
How can a business leader create an environment of transparency?

– By acknowledging the concerns of employees
– By being unavailable to stakeholders
– By interpreting business values subjectively
– By establishing closed communication structures
– By not admitting mistakes to subordinates

Understanding the interests of others
In the business world, caring can be demonstrated by:
– understanding the interests of others.
– sharing information.
– emphasizing results.
– focusing on action.
– seizing business opportunities.
Character
_____ refers to a reputation for adhering to high moral and ethical values.
– Prudence
– Character
– Expertise
– Transparency
– Perceptiveness
Those that individuals prioritize and adhere to
Personal values are:
– those that individuals prioritize and adhere to.
– those which are practiced only in the workplace.
– unwritten rules by which an industry works.
– the stated and lived values of a company.
– guidelines which the government expects public companies to follow
Competence
“A focus on action” and “emphasis on results” are the two traits associated with:
– character
– transparency
– power
– ethics
– competence
Noise
_____ causes distortion to or interruption of messages.
– Feedback
– Encoding
– Decoding
– Noise
– Decryption
Videoconference
Which of the following communication channels is low in control but high in richness?
– Blog
– Email
– Videoconference
– Texting
– Social networking
High relationship management skills
People who speak out constructively about differences of opinion are most likely to have:
– low self-management skills.
– low empathy.
– high self-awareness.
– high relationship management skills.
– low self-awareness.
A thinker avoids exaggeration and big claims, and is precise.
Which of the following is most likely to be a communication preference of a thinker?
– A thinker discusses concepts first and facts last.
– A thinker wants only the relevant facts.
– A thinker moves from topic to topic.
– A thinker avoids exaggeration and big claims, and is precise.
– A thinker enjoys small talk and begins conversations by warming up.
Phone conversation
Which of the following is most likely to be used for one-to-one conversations between parties in different locations, and is a fairly rich communication channel to quickly discuss and clarify workplace issues?
– Email
– Phone conversation
– Blog
– Social networking
– Texting
Hold judgment
In tense and emotionally charged situations, it is important to:
– maintain your point of view.
– speak loudly and assertively.
– hold judgment.
– be uncompromising.
– ask cross-examination questions.
Ensuring that each agenda item is properly discussed
Which of the following is expected of a facilitator?
– Ensuring that each agenda item is properly discussed
– Discouraging expressions of opposing viewpoints
– Steering conversations toward predetermined conclusions
– Documenting the meeting’s minutes
– Discouraging association and disassociation
Paying attention
In which of the following components of active listening does body language play an important role?
– Paying attention
– Holding judgment
– Reflecting
– Meditating
– Retrospection
Disassociation
_____ is a process by which professionals accept critique of their ideas without taking it personally and becoming defensive.
– Disassociation
– Clarification
– Affiliation
– Consolidation
– Retrospection
We have very different perspectives but I’d like to understand your view better
Ben works at a well-known travel agency in Riverside called Globetrotter. He disagrees with his boss Martin, over certain business strategies. Martin, who has more than fifteen years of experience in the business, doesn’t believe Ben’s concerns are valid. This leads to a certain amount of tension in the workplace. Which of the following statements would Martin have made, if he had a learner mindset?
– You don’t have the experience I do, so leave the thinking to me.
– I don’t think this can be done in any other way.
– I’ve been in the business longer than you have, so I know what I’m talking about.
– We have very different perspectives but I’d like to understand your view better.
– I have already made my decision, so let’s not go over this again.
Avoid faulty cause/effect claims
To build well-reasoned business positions, one should:
– use either/or logic.
– avoid spending time on planning.
– exaggerate the facts when needed.
– avoid taking into consideration audience priorities.
– avoid faulty cause/effect claims.
Displaying a confident attitude
Which of the following techniques is most likely to make business messages more positive?
– Exaggerating facts
– Setting unrealistic expectations
– Avoiding diplomatic words
– Displaying a confident attitude
– Avoiding the other-oriented tone
Projecting concern for others
In all business messages, communicators should ideally aim at:
– effectively using either/or arguments.
– slanting facts to their benefit.
– projecting concern for others.
– appropriately exaggerating facts.
– using the I-voice.
Values
Terence works as a software developer and is very particular about maintaining the quality of his work. He has set a very high standard for himself as well as those working under him. Terence’s high ideals are referred to as:
– archetypes.
– prejudices.
– values.
– prototypes.
– biases.
Direct
The deductive approach is also known as the _____ approach.
– indirect
– incidental
– direct
– concurrent
– inductive
Contain nonliteral meanings
Figures of speech, such as idioms and metaphors, should ideally be avoided while writing business messages because they:
– are too specific.
– contain nonliteral meanings.
– cannot slant facts.
– shorten the message.
– are too precise.
Using white space generously
In the context of navigational designs, which of the following is most likely to improve the ease of reading business messages?
– Avoiding headings
– Avoiding numbered lists
– Using several different font styles
– Using white space generously
– Avoiding bullets
For complex messages, the use of headings is advisable
In the context of the use of headings in business documents, which of the following guidelines would contribute toward improving the ease of reading?
– For complex messages, the use of headings is advisable.
– As you create headings and subheadings, ensure that you use different font styles.
– Headings should not indicate the content of the section because then people might avoid reading the section.
– As you create headings and subheadings, ensure that your formatting is not too consistent.
– In information-rich messages, headings are not required.
Uses short and familiar words
Improving ease of reading with natural style requires that the writer:
– avoids using action verbs.
– avoids using parallel language.
– avoids using active voice.
– uses short and familiar words.
– uses buzzwords.
It ensures that there are no logical errors in the message
Which of the following is one of the advantages of using the FAIR test to review business documents?
– It lets business writers to efficiently slant facts.
– It ensures that there are no logical errors in the message.
– It eliminates the need for a feedback.
– It allows writers to exaggerate facts whenever needed.
– It eliminates the need for the other-oriented tone.
“blind carbon copy” feature
Many business professionals consider use of the _____ a breach of privacy.
– “to” feature
– attachments
– “draft” feature
– “blind carbon copy” feature
– spam filter
A spreadsheet
Which of the following is most likely to be included as an attachment?
– A signature block
– A subject line
– A list of the names of the recipients
– A spreadsheet
– Salutation
You can customize your dashboard to display selected features.
Which of the following is the property of a dashboard?
– You can swap or exchange your dashboard with colleagues.
– You can customize your dashboard to display selected features.
– You can view others’ dashboards within your dashboard.
– You can discard your dashboard or delete it, to avoid distractions.
– You can interact with it via dials and buttons.
They decrease dependency on single employees.
Which of the following is true of wikis?
– They create a redundant knowledge management system.
– The collaborative potential of wikis is weaker than any of the other social media tools.
– They lead to decreased transparency in the organization.
– They decrease dependency on single employees.
– They are shorter blogs that contain just a few sentences.
At the beginning of a message.
The most critical information should be placed:
– at the beginning of a message.
– as close to the signature block as possible.
– in the subject line.
– in an attachment.
– in a note after the signature block.
A sincere expression of thanks strengthens work relationship
Which of the following is true of messages showing appreciation?
– Only employees at lower levels of hierarchy send appreciation messages to their superiors.
– A sincere expression of thanks strengthens work relationships.
– It is not important to state goodwill in such messages.
– Messages showing appreciation are always informal.
– Gaining attention is the primary focus of messages showing appreciation.
Since describing step-by-step procedures is so specific, insufficient detail in such messages can frustrate readers
Which of the following is most likely to be true regarding messages that provide directions?
– Messages that provide directions are distinctly different from those that set expectations.
– For routine matters, several people need to test the procedures written to provide directions to find which steps need to be clarified better.
– Since describing step-by-step procedures is so specific, insufficient detail in such messages can frustrate readers.
– While writing highly technical and complicated procedures, you should review your own work.
– Your ability to foster interpersonal trust is gauged from your ability to provide directions.
You tend to lose your credibility
If you don’t provide all the required information in your email then:
– your readers are more likely to comply with your message.
– you tend to lose your credibility.
– your readers perceive you to be sincere and honest.
– your email succeeds in quickly capturing the attention of the readers.
– your message appears genuine and unbiased.
Ensuring the ease of reading so readers can find information in just moments
In the drafting stage, the process of designing the message focuses on:
– giving the message a writer-centered tone.
– ensuring the ease of reading so readers can find information in just moments.
– correcting the typos in the message.
– ensuring that the message contains all needed information.
– analyzing the audience of the message.
Offering commitments
_____ is an important element of an apology.
– Providing deadlines
– Making requests
– Offering commitments
– Describing responsibilities
– Setting expectations
Softens the bad news
The sandwich approach to delivering bad news:
– softens the bad news.
– makes the message open, clear, and specific.
– focuses more on attitudes and intentions than on actions and results.
– is the best way to deal with poor performers.
– makes the feedback and expectations specific and direct.
Focus on actions and results
While delivering a negative performance review, one should:
– focus on attitudes and intentions.
– sugarcoat the bad news.
– focus on actions and results.
– avoid adopting a team-centered orientation.
– emphasize blaming rather than problem solving.
Are my motives clear, or will others perceive that I have a hidden agenda?
Which of the following questions is most likely to be used by you while reviewing your bad-news message to evaluate the “access” aspect of the FAIR test?
– Have I gathered all the relevant facts?
– Would recipients consider my communication respectful?
– What have I done to lessen the negative impacts on recipients?
– Are my motives clear, or will others perceive that I have a hidden agenda?
– Is my perspective of the facts influenced by defensiveness, favoritism, or some other bias?
Joint-venture partner
A(n) _____ falls into the category of external partners.
– employee
– competitor
– joint-venture partner
– customer
– shareholder
Organizing a meeting with the employees and sending a follow-up memo
Mark, the production manager at Flying Horses Inc., has decided to lay off a few employees due to decreasing demand for the firm’s products. Which of the following will be the best way for Mark to convey his decision?
– Sending out an e-mail to the employees
– Breaking the bad news to the employees over the phone
– Organizing a meeting with the employees and sending a follow-up memo
– Delivering the bad news to the employees over a video call
– Putting up a notice on the company’s bulletin board

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