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Hospitality Management

The hotel industries in both Singapore and Australia revealed a comparable range of HR policies and practices being adopted, with an explicit recognition of the contribution an organization’s human resources have on the bottom-line. There was a clear convergence towards minimizing turnover primarily through the recruitment, selection and induction processes (Brown, Alan and Cheng Angeline, HRM strategies and labour turnover in the hotel industry: A comparative study of Australia and Singapore, International Journal Of Human Resources Management, February 1998).

Further Service quality is the key performance indicator in the hospitality industry, and determinants of service qu...

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...ality are directed related to the human resources (Wrosfold, Philip, HRM, performance, commitment and service quality in the hotel industry, International Journal of Contemporary Hospitality Management, 1999). It’s also said that, more you develop your workforce, the more productive it will be.

Interest in employee empowerment in hospitality operations is largely concerned with the improvement of customer service quality (Lashley, Conrad, Towards an understanding of employee empowerment in hospitality services, International Journals of Contemporary Hospitality Management, February 1995). The above literature review has presented the exact role of HR strategies in hospitality business, when it comes to discuss the Hospitality Industry of Pakistan; HR becomes the most prominent factor determining the success of the sector.

Before discussing the HR needs in the Hospitality business in Pakistan, it’s crucial to identify the major disciplines of the industry; they’re housekeeping, front office, food service and food production. Each department’s overlapping another identifying the need of cooperation in between (Hospitality Services, Answers. com dictionary, viewed May, 2, 2007, web site <http://www. answers. com/hospitality-services>). By aligning the HR strategy with business needs in Hospitality industry in Pakistan, we mean to restructure the core composition of the industry by maintaining the procedures with successful models of HR.

This act will not only enhance the productive capacity of the industry, but will also explore the new horizons of development. Utilizing existing human resource management (HRM) theory and practice, it contextualizes it to the tourism and hospitality industries by looking at the specific employment practices of these industries (Nickson, Dennis, Human Resources Management for Tourism and Hospitality Industry, ISBN-10: 0-7506-6572-6).

Though little efforts have been made in the sector to incorporate the effective plans, but the actual requisite is to strengthen the base by developing the people who work for you. According to National Vocational & Technical Education Commission (NAVTEC) sources, the commission aims to raise the living standard of people by increasing productivity of the workforce through technical education and vocational training under a comprehensive national policy (Hospitality Industry trainees to get certificates on Monday, Saturday, 17 March 2007, Associated Press of Pakistan).

In this context, the commission has managed to complete first batch of the Hospitality Industry Training Course. This course aims to produce skilled personnel for the industry. The initiative taken by NAVTEC is laudable, but it’s not the end, instead it’s just an opening towards the horizons of development. The exact need of the hospitality business is to develop strategic lines in order to provide the employees with the best possible opportunities to work on. Such strategic outline is not possible without putting the business on HR track.

Research Methods Review: The most common research method of the contemporary times is survey research. It’s a technique aiming to gather information from a sample of population using questionnaire or interview; a method of data collection based on communication with a representative sample of individuals. This method, however, has some limitations like sampling errors, non response errors and variance (CASRO Archives, www. casro. org). The method also supports interviewing by including structured and non structured patterns in it.

Scientific observation is the systematic process of recording the behavioral patterns of people objects and occurrences as they are witnessed. The researchers utilizing the observation method of data collection witnesses and records information as events occur or complies evidence from records of the past (Zikmund, G William, Business Research Methods, Thompson South Western Publication). Another important method of conducting research is ‘experimental research’. This method, however, is bound to have controlled conditions.

This type of research further depends on internal and external validity, and a good experimental design. It has even been stated, “The goal of an experimental design is the confidence that it gives the researcher that his experimental treatment is the cause of the effect he measures. ” (Banks, Seymour, Designing Research to Increase the Validity, Journals of Marketing). In order to conduct the research at its optimum, the choice of right method is as crucial as it is for the research as whole. And the choice depends upon the nature of research.

As all the methods have some limitations, so it’s not necessary to select any one of them, a combination of methods can also help to cover the maximum area of the research. Methodologies: In order to analyze the Hospitality industry of Pakistan on the strategic grounds of Human Resources Management, this paper will attempt to have a combination of research methods. The observation method will be applied while reviewing the news papers and journal reports. Survey and interview strategies will be followed in the areas of access, and the remaining part will be covered by distributing questionnaires.

As experimental research will not be a suitable method in the initial stages of the research work, it’ll be incorporated after analyzing the results of first two methods. In addition, web research will also be focused, in order to have fastest access to the information round the globe.

Work Cited: 1- Werther, William B and Davis, Keith, Human Resources and Personnel Management, McGraw Hill, New York Hospitality Industry, Wikipedia the free encyclopedia, viewed May, 1, 2007, https://en.wikipedia.org/wiki/Main_Page

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