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How Tesco protects its customers Essay

There are consumes protection laws. The following acts are set for all businesses but I have applied them to how they work for Tesco. They are: 1. Sales of Goods Act 1979; because of this act any gods sold should be undamaged, in good working order and they should perform as described to a good quality. If the customers find that their products do not do these things then they are eligible to return the goods for an exchange or for their money back, providing that they do it within the Tesco 28 days policy. This act also requires Tesco to describe what their goods do and the goods have to do what Tesco say they do to a satisfactory quality.

The goods must be able to do what they were made for. All goods Tesco sell must be fit for a specific purpose which Tesco have made clear before a sale. I think that Tesco do this to a good standard. I have experienced this first hand; I bought an iron from Tesco, but it was faulty, the iron would not heat up hot enough to iron the creases out of clothes. The description of the product was a clothes

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iron. So when I found that the iron would not do its specific job I brought it back within the Tesco 28 day’s policy. Tesco offered me an exchange of product or my money back and apologised for the problem.

2. Supply of Goods Act 1973; this act deals with item under hire-purchase. Any person that buys goods under hire-purchase should be entitled to the same protection as someone who buys goods outright. This will relate to Tesco when they are selling their services. Tesco must have a title to the service, the description of the service has to be accurate to what the service does and should not mislead consumers and the service is of a satisfactory standard. After a customer has ordered a service from Tesco they are still able to cancel it.

Usually Tesco will make a contract between them and the customer that the customer cannot cancel the service until after 12 months. After this time the customer can choose to carry on being provided with the service or cancel it. I think that Tesco do this very responsibly because they have a big description on all services; each service has its own leaflet. On the Tesco website Tesco provide a lot of information about each service. Below I am going to show one example of how Tesco provide information about service on their website. Tesco give customers a lot of detail on their services.

On my example of car insurance they are given information about pricing, what cover they get, what bonuses you get and more. So I think that Tesco do this very well. 3. Data Protection Act 1984; this act protects all customers of their confidentiality of any information that Tesco have about them. Now that more and more companies hold confidential information about customers it has become necessary for the government to create rules about how customer’s data can be used and stored. This act required Tesco to register with the Data Protection Registrar because they hold personal data on their customers.

The act also requires that all information held by Tesco is acquired legally, data must be used for its original purpose, data should not be given to third parties, data must be accurate and up to date, incorrect data must be corrected, Tesco have to make a good security system so that unauthorised people cannot gain access to the data. Below is the Tesco disclaimer for data protection. Data protection Tesco will not collect any personally-identifiable information about you (that is, your name, address, telephone number, or email address) (“personal data”) unless you provide it to us voluntarily.

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way. If you have already submitted personal data and would like it removed from our records, please contact us at the email address or phone number listed at the bottom of this section. We will use all reasonable efforts to delete your information from our records.

Any information you provide to Tesco (“data”) will be put onto the Tesco database and processed by us for marketing purposes, market research, tracking of sales data, and in order to contact you or send you publications. Tesco may also disclose the data within its group of companies and to its professional advisers and agents for the above purposes. By submitting your data to us you agree to our storage and use of the data. In some cases, we may collect information about you that is not personally identifiable.

Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, and the domain name of the website from which you linked to our site or advertisement. I think that Tesco are very responsible in the way that they collect the data and then use the data. They quote “Tesco will not collect any personally-identifiable information about you (that is, your name, address, telephone number, or email address) (“personal data”) unless you provide it to us voluntarily.

” By Tesco doing this they are fully abiding by the law. I think that they are fair in the fact that they give consumers the opportunity to delete their personal information from the Tesco data base. Tesco tell consumers exactly what there data will be used for and how they will use it which I feel is very fair and appropriate. 4. Supply of Goods and Services Act 1982; this act requires that Tesco have to provide all their services to a decent standard. The services should be offered at a reasonable price and to a satisfactory quality.

If Tesco fail to do this then the law entitles customers to seek redress if necessary through court. This act requires Tesco to provide quality services, without delays and without excessive charges. Tesco provide many services and I think that they abide by this law well. I went to some internet forums to find out how good some of the Tesco services are. These are some of the comments I found: Tesco Internet: This tells me that the Tesco internet service is of a good standard, easy to set up, runs well and there are no problems. So I feel that the Tesco internet is good. Tesco car insurance:

I have looked through many forums about “how good is Tesco car insurance” and have found a lot of good comments on this service provided by Tesco. I think that after reading al these comments I feel that the insurance service they provide is of a very good standard and also at a very good price, as you can see from the text above. “Very happy with the service provided and cost”. I don’t feel that this is just one person who has had a lucky good experience because most of the forums I went to tell me that Tesco services are good, not only the car insurance but all of the services I looked at.

5. Sales and Supply of Goods Act 1994; this act is important because it ensures that Tesco supply quality goods that are fit for purpose. All the goods that Tesco provide have to be of a satisfactory quality. This means that Tesco’s goods have to be safe, decent pricing, the description apply fully to the product in hand. 6. Health and Safety at Work act 1974; this act requires Tesco to keep all employees, customers and visitors safe. For more information on how Tesco use the Health and Safety At Work Act 1974 and their Health and Safety policy go to section 5 and see page 4 and onwards.

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