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INFO Ch. 3 Sec. 1

disruptive technology
a new way of doing things that initially does not meet the needs of existing customers. (cheaper more accessible versions). tend to open new markets and destroy old ones
sustaining technology
an improved product customers are eager to buy (ex: faster car, larger hard drive). improvements in existing markets.
internet
massive network that connects computers all over the world and allows them to communicate with one another. contains the WWW and other forms of communication systems such as email
world wide web
one part of the internet, provides access to internet information through documents including text, graphics, audio and video files. primary use is to correlate and disseminate information.
hyper text markup language (HTML)
formatting language that links documents, allowing users to move from one to another simply by clicking on a hot spot or link
web browsers
allow users to access WWW (ex: internet explorer, firefox, safari)
hypertext transport protocol (HTTP)
is the internet protocol web browsers use to request and display web pages using universal resource locators
ebusiness
includes ecommerce (buying and selling online) along with all activities related to internal and external business operations such as servicing customer accounts, collaborating with partners, and exchanging real-time information. benefits are: cost reduction, operation improvements, improved effectiveness
web 1.0/business 1.0
WWW during its first few years of observation between 1991 and 2003
intermediaries
agents, software, or businesses that provide a trading infrastructure to bring buyers and sellers together (middle men)
disintermediation
brought about by ebusiness. occurs when a business sells directly to a customer online and cuts out the intermediary (cutting out the middle men)
reintermediation
steps are added to the value chain as new players find ways to add value to the business process. (ex: levi strauss going from only selling on their web to letting everyone sell them)
cybermediation
refers to the creation of new kinds of intermediaries that simply could not have existed before the advent of ebusiness, including comparison-shopping sites such as bank account aggregation services such as citibank
business models
a plan that details how a company creates, delivers, and generates revenues
B2B
businesses buying from and selling to each other over the internet. more complex and require greater security. represent 80% of all online business
B2C
any business that sells its products or services directly to consumers online. can operate as:
brick-and-mortar = physical store with no internet presence, tjmaxx
click-and-mortar = physical store and online, nordstroms
pure-play (virtual) business = online only, google
C2B
any consumer who sells a product or service to a business on the internet. (ex: priceline)
C2C
customers offering goods and services to each other on the internet (craigslist and ebay)
ebusiness revenue generating strategies
how a company plans to make revenue. ex: advertising fees, licensing fees, subscription fees, transaction fees, value added services fees
tools
MIS tools built to support ebusinesses process and requirements. ex:
email
instant messaging
podcasting
videoconferencing
web conferencing
content management system
email
no time or place constraints. exchange of digital messages over the internet. increases the speed of business.
instant messaging
real-time communication. business can answer questions or solve problems quickly and easily
podcasting
converts an audio broadcast to a digital music player. marketing communication channels.
videoconferencing
allows people at 2 or more locations to interact via 2-way video and audio transmissions simultaneously as well as share documents, data, computer displays, and whiteboards. (facial expressions and body language)
web conferencing
aka webinar, blends video conferencing with document sharing and allows the user to deliver a presentation over the web to a group of geographically dispersed participants
content management systems
help companies manage the creation, storage, editing, and publication of their website content

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