As discussed in the chapter opening case, the Yankees’ use of information systems in their new stadium can be seen as effort to achieve which of the pirmary business objectives?
Journalist Thomas Friedman’s description of the world as “flat” referred to:
The use of the internet and technology for instantaneous communication
The six important business objectives of information technology are: new products, services, and business models; customer service and supplier intimacy; improved decision-making; competitive advantage; operational excellence, and:
The use of information systems because of necessity describes the business objective of:
Which of the following choices may lead to competitive advantage, 1. new products services, and business models 2. charging less for superior products 3. responding to customers in real-time?
1,2, and 3
Verizon’s implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of:
The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates information system business objective of:
An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support:
Decision making and control in an organization
The three activities in an information system that produce the information organizations use to control operations are:
input, processing, and output
Order data for baseball tickets and bar code data are examples of:
The average number of tickets sold daily online is an example of:
transfers processed information to the people who will use it or to the activities for which it will be used.
Converting raw data into a more meaningful form is called:
An example of raw data from a national chain of automobiles stores would be:
1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky – $28000
Electronic computers and related software programs are the technical foundation, the tools and materials, of:
modern information systems
The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called:
management information systems
is a pyramid structure of rising authority and responsibility.
In a hierarchical organization, the upper levels consist of:
managerial, professional, and technical workers
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company’s members is called its:
are logically related tasks used primarily by operational personnel
Data management technology consists of:
the software governing the organization of data on physical storage media
The hardware and software used to transfer data in an organization is called:
networking and telecommunication technology
An intranet uses:
Internet technology within the boundaries of the firm
The first step in the four-step model of business problem solving is:
identifying the problem
Inadequate database capacity is an example of the ____ dimension of business problems
Legal and regulatory compliance is an example of the ____ dimension of business problems
Aging hardware and outdated software are examples of the ____ dimensions of business problems
Poor business processes and unsupportive culture are examples of the ____ dimension of business problems
The owners of Speed-EZ, a new bike messenger service, are concerned about ow they will manage their messengers once they hav left the office. This is a business problem that falls into the:
Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the
In choosing the best solution for a business problem, one of the most important considerations is:
existing resources and skills
The final step in the four-step model of business problem solving is:
Which of the following would not be considered part of the implementation phase of problem soliver?
evaluation a selection of software packages for implementing a new business process
The failure of NASA’s initial solution to preventing the space shuttle shedding foam illustrates:
the continuous nature of problem solving
One of the most frequent errors in problem solving is:
rushing to judgement
A major criterion in deciding the most important perspectives of a business problem is:
Which of the following is an example of a business information systems to create new products and services
Apple’s creation of the iPod
An example of a business using information systems to attain competitive advantage is:
JC Penney’s information system that allows its contract manufacturers to see what garments have been sold and need to be replaced
An example of a business using information systems for customer and supplier intimacy is:
Toyota’s legendary TPS that has created superlative efficiencies and enabled Toyota to become the world’s largest auto maker
An information skill important for an accounting major would be:
an understanding of system and network security issues
An information skill important for a marketing major would be:
an understanding of supplier management enterprise systems
Maintaining the organization’s financial records is a business function of:
Branding products is a business function of:
To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. This is an example of using information systems to support a business strategy of:
customer and supplier intimacy
Financial managers work directly with___ to ensure investments in information systems help achieve corporate goals.
Operations management as a discipline is directly relevant to three occupational categories:
industrial production managers, operations analysts, and administrative service managers
Assume you work for a package delivery delivery service in a major metropolitan area, and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed?
Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.
Which of the following statements is not true?
The most common and successful off shore outsourcing projects involve production programming and system maintenance programming work, along with call center work
The culture of UPS places service to the customer among the company’s highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is “culture” an important factor to consider when building information system solutions to business problems?
The business culture provides the vision and inspiration for information system solutions
Based on your reading of the case discussing mobile handhelds, Doylestown Hospital’s use of iPhones is an example of using information systems to enhance which of the following generic business objectives?
improved decision making
The five basic entities that make up any business are suppliers, employees, products, and services, and:
invoices and payments
Promoting the organization’s products or services is a responsibility of the ____ function.
sales and marketing
Checking for product quality is an activity associated with the ____ function.
Manufacturing and production
Which of the following is a cross-functional business process?
fulfilling a customer order
Employees that assist with paperwork at all levels of the firm are called:
The three principal levels of hierarchies within a business organization are:
senior management, middle management, and operational management
Key forces in a business’s immediate environment include:
Engineers and architects are examples of:
Which of the following is an example of a key force in a firm’s broader, less immediate environment?
A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n):
Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?
A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of:
Management information systems
The term “management information systems” designates a specific category of information systems serving:
middle management functions
These systems are designed to summarize and report on the company’s basic operations
management information systems
___ support making decisions that are unique, rapidly changing, and not easily specified in advance
Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?
These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.
Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?
Decision-support systems are also referred to as:
business intelligence systems
Executive support systems are information systems that support the:
long-range planning activities of senior management
ESS are specifically designed to serve the ____ level of the organization.
Which type of system would you use to determine what trends in your supplier’s industry will affect your firm the most in five years?
____ systems often deliver information to senior executives through a portal.
A POS system such as the one selected by Johnny’s Lunch in the chapter case study, falls into which category of information system?
These systems are designed to support organization-wide process coordination and integration
A(n)___ collects data form various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business
What is the most important benefit of an enterprise application?
enabling a company to work collaboratively with customers and suppliers
____ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies
___ systems provide information to coordinate all of the business processes that deal with customers on sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.
Which type of information system would an intranet be most easily adapted to
You manage the Information Systems department at a small startup Internet advertiser. You need to set up an in expensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?
Which of the following types of system could be used to enable different firms to work collaboratively on a product?
Buying or selling goods over the Internet is called:
The use of digital technology and the Internet to execute the major business processes in the enterprise is called:
You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client’s frequently updated branding and style guides to all of their branches. The guides include multiple image files and text documents. What system will best serve?
A TPS with KMS capabilities
Interaction jobs are those jobs which:
are in the service sector and require close coordination and collaboration
You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client’s existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company’s business processes and increase
their profit margin?
their profit margin?
CRM to maintain easily accessible customer records to minimize the time spent looking for client data
In a business environment the focus of collaboration is to:
accomplish the task at hand
Which of the following statements is NOT true about collaboration in a business setting?
collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity
Which of the following tools is NOT one of the most important 15 types of collaboration software tools?
A wiki is a type of:
web site designed for collaborative writing and editing
Second Life is an example of a:
THe most widely used collaboration software tool used by very large firms is:
What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools
Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?
electronic meeting software
The___ is responsible for ensuring that the company complies with existing data privacy laws
A___ is a senior manager who oversees the use of IT in the firm
The principal liaison between the information systems groups and the organization is a(n):
Development and support services for a firm’s business systems are provided by:
application software services
policies that determine which information technology will be used, when,and how are provided by:
IT standards services
Software that organizes, manages, and processes business data, such as data concerned with inventory, customers, and vendors, is called:
data management software
software that manages the resources of the computer is called
software used to apple the computer to a specific task for an end user is called
legacy systems are still in use today because
they are too expensive to redesign
In co-location, a firm
purchases and owns their Web server but locates the server in the physical facility of a hosting service
What would be a reason for using a workstation rather than a personal computer
when you need more powerful computational abilities
Which of the following types of computer is used for weather forecasting
connecting geographically remote computers in a single network to create a “virtual supercomputer” is called:
The use of multiple computers linked by a communications network for processing is called
the business case for using grid computing involves all of the following except
in a multitiered network
the work of the entire network is balanced over several levels of servers
a client computer networked to a server computer, with processing split between the types of machines is called
two-tiered client/server architecture
the primary storage technologies are
storage networks, magnetic tape, magnetic disk, and optical disk.
which of the following is a type of optical disk storage?
Which of the following storage technology stores data sequentially
A high-speed network dedicated to storage that connects different kinds of storage devices, such as tape libraries and disk arrays so they can be shared by multiple servers best describes
Which of the following is a device used to collect data directly form the environment for input into a computer system?
What type of device gathers data and converts them into electronic form for use by the computer?
which of the following is not a type of output device
the main challenge coming to Microsoft Office software suite will be
web-based productivity software such as Google Apps
a widget is
small software program that can be added to Web pages or placed on the desktop
Microsoft Word is an example of
an example of autonomic computing is
virus protection software that runs and updates itself automatically
An industry-wide effort to develop systems that can configure, optimize, tune, and heal themselves when broken, and protect themselves form outside intruders and self-destruction is called
Linux plays a major role in back office operations, with about ___ of the U.S. server market
Microsoft excel is an example of
which of the following types of computer would you use to support a computer network
the interactive, multiuser operating system developed by Bell Laboratories in 1969 to be highly supportive of communications and networking is
which is the most recent Windows operating system?
In client/server computing, the client is
the computer that acts as the user point of entry
which of the following is not one of the most important four programming languages for business?
an example of open-source software
Languages that enable a user to make requests sing conversational commands resembling juman speech are called
a reporter generator is a type of
two categories of four-generation languages are
graphics language and application software package
Which type of software provides more control over text and graphic placement in the layout of a page than word processing software
Desktop publishing software
a software suite
includes full-featured versions of application software bundled as a unit
Running a Java program on a computer requires
a Java virtual Machine to be installed on the computer
which technology allows a client and server to exchange small pieces of data behind the scene so that an entire Web page does not have to be reloaded each time the user requests a change
What is the foundation technology for Web services?
A set of self-contained services that communicate with each other to create a working software application is called
ChicagoCrime.org, which combines google maps with crime data for the city of Chicago is an example of
Software applications that combine different online software applications are referred to as
to analyze the direct and indirect costs and determine the actual cost of specific technology implementations, you would us a
total cost of ownership model
All of the following place strain on system capacity, except for
minimized response time for transaction processing
Which of the following refers to the ability of a computer, product, or system to expand to serve a larger number of users without breaking down
the contracting of custom software development to outside firms is commonly referred to as
in order to manage their relationship with an outsourcer or technology service provider, firms need a contract that includes a
which of the following statements is not true about cloud computing?
it removes the concern about data and systems security for businesses
Purchasing computing power form a central computing service and paying only for the amount of computing power used is commonly referred to as
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