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Interpersonal skills

An important feature of effective management is the possession of a core set of interpersonal skills. An important area of a manager’s job description is the fact that a manager can get along with others, tend to their psychological and social needs, be respected and gain performance related influence on the workers. This good relationship should not just be downwards towards the operational core. Instead, it should be lateral as well as upward towards seniors and fellow colleagues.

Nowadays, the interpersonal aspect of the manager’s job has become paramount to success as this involves interaction with human capital and a satisfactory trade off between the manager and the human capital working under him enhances the overall productivity of the firm. Thus, it is imperative that managers are aware of the personal goals and objectives of the individual and are thus able to integrate the firms own objectives with those of the employee, thus achieving goal congruence.

This understanding should extend out of the workplace into other areas of life as well. Given the complex nature of business today with a lot of hustle and bustle and noise distortion, it has become imperative for modern managers to be abler to carry out effective

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communication. Employees need to be kept updated on the internal and external happenings related to the business. This is usually a two pronged approach.

Firstly, they should be communicating information to employees under them so as to keep them informed and ready for necessary corrective action at their end, if the need arises. Secondly, the manager should be communicating effectively to his superiors as to what the whole team is doing and keep them informed. By acting as a spokesperson and keeping the internal and external stakeholders informed about key factors related to the business, the manager would be able to bridge the information gap and thus achieve his/her objectives.

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