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Intro to Business 6

Which term covers grouping jobs into logical units?
a. specialization
b. accountability
c. authorization
dd. departmentalization
e. process management
Which term refers to the specification of jobs to be done within an organization and the ways in which those jobs relate to one another?
a. delegation
b. a mission statement
c. job specialization
d. role responsibility
ee. organizational structure
What is authority given to a special group of employees that play central roles in the firm’s daily operations called?
a. risk aversion
bb. committee and team
c. line
d. matrix
e. product and labor
What is the main organizational characteristic of decentralized firms?
aa. flat
b. tall
c. diverse
d. multi-layered
e. matrix
What is the power to make the decisions necessary to complete a task called?
a. delegation
b. specification
cc. authority
d. responsibility
e. accountability
At Chaparral Steel, some employees transport scrap steel while others operate shredding equipment. What does this example demonstrate?
a. departmentalization
bb. specialization
c. functionalization
d. responsibility
e. innovation
What is authority that flows up and down the chain of command called?
a. staff authority
b. departmental authority
c. delegated authority
d. divisional authority
ee. line authority
What kind of departmentalization happens when an organization is divided into operations related to different products?
a. functional departmentalization WRONG
bb. process departmentalization
c. customer departmentalization WRONG
d. geographic departmentalization
e. regional departmentalization
What are everyday social interactions among employees that transcend formal jobs and job interrelationships called?
a. traditional structure
bb. informal organization
c. networking opportunities
d. production organization
e. community structure
What kind of organization becomes more responsive to its environment by breaking the company into more manageable units?
a. centralized WRONG
bb. decentralized
c. geographic
d. process-oriented
e. brand conscious
Which feature characterizes the organization of centralized firms?
a. flat
bb. tall
c. very large
d. responsive to change
e. well capitalized
Which of the following is an advantage of job specialization?
aa. Workers can develop expertise in their jobs.
b. Workers will not need to be trained.
c. Jobs become more interesting.
d. Workers derive more satisfaction from their jobs.
e. Jobs do not need to be redefined.
What do the solid lines on an organization chart show in reporting relationships within a company?
a. mission statement
bb. chain of command
c. job specialization
d. grapevine activity
e. market share
Which factor plays a key role in determining an organization’s structure?
a. competition and technology
b. location and life-cycle stage
c. profitability and leverage
d. research and development
ee. mission and strategy
With its many organizational layers , what type of organizational structure does the U.S. Army demonstrate?
aa. tall
b. step
c. flat
d. broad
e. triangular
What type of departments are linked to the production and sales of specific products?
a. staff departments
b. matrix departments
cc. line departments
d. organizational departments
e. entrepreneurial departments WRONG
What type of departmentalization does Kraft Foods use by having separate divisions for different types of foods?
a. customer
b. functional
c. geographic
dd. product
e. brand
The organization of the health care producer Johnson & Johnson includes consumer health care products, medical devices and diagnostics, and pharmaceuticals. What kind of organizational structure does this company use?
a. departments
b. regions
c. units
dd. divisions
e. committees
Companies with centralized authority systems typically require multiple layers of management. What type of organizational structures are these companies utilizing?
aa. tall
b. short
c. flat
d. broad
e. oblique
American Wood Products has three divisions. The Lumberjack division is involved in harvesting trees and transporting them to lumber mills. The Milling division transforms cut timber into dimensional lumber for building. The Paper Products division makes paper and cardboard from the remnants of the milling process. What type of departmentalization is this an example of?
a. functional departmentalization
bb. process departmentalization
c. customer departmentalization
d. geographic departmentalization
e. brand departmentalization
What is an employee’s duty to perform an assigned task?
a. delegation
b. authority
cc. responsibility
d. accountability
e. specialization
Determining how people performing certain tasks can best be grouped together is called what?
aa. departmentalization
b. specialization
c. controlling
d. leadership
e. directing
Which term describes creating and maintaining the innovation and flexibility of a small business environment within the confines of a large, bureaucratic structure?
a. basic structuring
b. process organization
cc. intrapreneuring
d. extrapolating
e. product innovation
With relatively few layers of managers, what do decentralized organizations tend to reflect?
a. tall organizational structure
b. short organizational structure
cc. flat organizational structure
d. elliptical organizational structure
e. triangular organizational structure
Which of the following clarifies structure and shows employees where they fit into a firm’s operations?
a. delegation
b. departmentalization
cc. organization charts
d. mission statement
e. job descriptions
Firms with what structure are structured around departments for each basic business action?
a. divisional structure
b. matrix structure
cc. functional structure
d. international structure
e. regional structure
Which of the following types of structure entails a second chain of command?
a. divisional
b. departmental
c. committee
dd. matrix
e. team
What is the process of designing specific jobs that need to be done and identifying the people who will perform them called?
a. departmentalization
bb. job specialization
c. group tasks
d. segmentation
e. team cohesion
In what type of organization do most lower-level decisions need to be approved by upper management before they can be implemented?
a. line
b. staff
c. decentralized
dd. centralized
e. learning
Which of the following is a natural part of organizational growth?
a. retrenchment
b. entrepreneurship
cc. job specialization
d. outsourcing
e. team consolidation

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