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Intro to Business-Chapter 7- Management and Leadership

Management
The process of accomplishing the goals of an organization through the effective use of people and other resources.
Planning
Involves analyzing information, setting goals, and making decisions about what needs to be done.
Organizing
Identifying and arranging the work and resources needed to achieve the goals that have been set.
Staffing
Includes all of the activites involved in obtaining, preparing, and compensating the employees of a business.
Implementing
The effort to direct and lead people to accomplish the planned work of the organization.
Controlling
Determines to what extent the business is accomplishing the goals it set out to reach in the planning stage.
Management Style
The way a manager treats and involves employees.
Leadership
The ability to motivate individuals and groups to accomplish important goals.
Human Relations
The way people get along with each other.
Influence
Enables a person to affect the actions of others.
Informal Influence
A leadership role that is not part of a formal structure.
Formal Influence
A leadership role that is part of a formal structure.
Ethical Business Practices
Ensure that the highest standard of conduct are observed in a company’s relationshops with everyone who is part of the business or is affected by the business’ activites.
Core Values
The important principles that will guide decsions and actions in the company.
Executives
Top-level managers with responsibilities for the direction and success of the entire business.
Mid-managers
Specialists with the responsibilities for specific parts of a company’s operations.
Supervisors
First level of management in a business.
Tactical Management
A style in which the manager is more directive and controlling.
Strategic Management
A style in which managers are less directive and involve employees in decision making.
Mixed Management
Combined use of tactical and strategic management.
Leadership development activities
Study leadership, Participate in organizations and clubs, Practice leadership at work, Observe leaders, Work with a mentor, Do a self-analysis and ask for feedback.
Human Relations Skills
Self understanding, Understanding others, Communication, Team building, Developing job satisfaction.
Communication Classifications
Formal/Informal, Internal/External, Vertical/Horizontal, Oral/Written
Position Influence
Ability to get others to accomplish tasks because of the position the leader holds.
Reward Influence
Leader’s ability to give or withhold rewards.
Expert Influence
Group members recognize that the leader has special expertise in the area.
Identity Influence
Personal trust and respect members have for a leader.
Ethics
The principles of conduct governing an individual or a group.
Mission Statement
Describes the reason a business exists and what it wants to accomplish.

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