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Intro to Management/Hospitality

Primary Responsibilities of the CVB
Preventing injuries, enforcing rules, recognizing and responding quickly to emergencies, administering first aid and CPR, and informing others when help is needed.
What is a destination management company?
Requires the seller to deliver the goods at a particular destination. Risk of Loss passes to the buyer when the goods are tendered to the buyer at the destination.
CVB
Convention and Visitors Bureau
Five Primary Responsibility of the CVB
encourage groups to hold meetings, assists in preparation, encourage tourist to visit the destination
What are the stages of event management?
Researching, design, planning, coordination, evaluation
What are special events?
trade shows, conventions, charity balls, fundraisers, fairs festivals, social functions such as weddings and holiday parties
A special event coordinator should have climbed the “blank” ladder
What is the most widely recognized special event?
wedding
The final and most important tool for event planners?
Evaluation
Who is responsible for providing the services for a trade shows?
Companies
Five type or forms of meetings
Annual meetings
Board, committee, seminars and workshops, professional and technical meetings
Corporate meetings, conventions, and expositions
Social, military, educational, religious, and fraternal groups (SMERF)
Incentive meetings
What are associations?
an organized body that exhibits some variety of volunteer leadership structure, which may employ an activity or purpose that the leadership shares in common.
Five types of associations
Trade association
Professional association
Medical and scientific association
Religious organizations
Government organizations
What types of events are planned two to five years out?
Association Events
Type of Events found in agriculture?
Why are sponsors important for a large event?
sponsors provide money, receive recognition
To enter in convention management one should have
communication skills
Event in which a particular subject is discussed by experts and opinions are gathered?
symposium
Who uses the greatest percentage of convention center utilization?
large hotels
An assembly for discussion of common concern where experts take different sides
Forum
Understanding of Management Skills, conceptual, human and technical
Conceptual skills enable top managers to view the corporation as a complete entity and understand how it is split into departments to achieve specific goals
Interpersonal – Managers need to lead, influence, communicate, supervise, coach, and evaluate employees’ performances
Technical – Managers need to have the technical skills required to understand and use modern techniques, methods, equipment, and procedures
Difference between leadership and management
management:
Working in the system
React
Control risks
Enforce organizational rules
Seek and then follow direction
Control people by pushing them in the right direction
Coordinate effort
Leadership: Working on the system
Create opportunities
Seek opportunities
Change organizational rules
Provide a vision to believe in and strategic alignment
Motivate people by satisfying basic human needs
Inspire achievement and energize people
Efficiency and effectiveness are most important for whom?
management
Long Range goals are determined by what type of leadership?
transformational leadership
Ethics
A system of moral principles.
Three management skill areas
Conceptual, Interpersonal, Technical
What are the stages of management?
Planning, organizing, controlling, motivating, communication
As a leader who is responsible for short term planning
transactional leaders
Define Transactional, transformational, traditional leadership
transactional -Process by which a leader is able to bring about desired actions from others by using certain behaviors, rewards, or incentives
Transformational-Eliciting performance above normal expectations
Traditional-
Who manages the work of line employees?
Frontline managers
Different models of a leader
Dr. Martin Luther King, Jr.
Herb Kelleher
Bill Fisher
Richard P. Mayer
Management is defined as
“the process of working with and through others to accomplish organizational goals in an efficient and effective way”
Common traits of a leader, manager, supervisor
High ego strength
Strategic thinking ability
Orientation towards the future
Belief in principles of human behavior
Strong connections
Politically astute
Know how to use power

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