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Introduction to Operations Management

In present world, technology, especially computer – based information technologies are giving birth to new organizations (of future) and they continue to revolutionize how: ? Customers are served ? Employees communicate and network with one another and external stakeholders, such as customers, suppliers, competitors, and governmental agencies; ? Tasks are performed; ? Organizations are structured; ? Human resources are led and managed; ? Planning and control system operate; ? Individuals and organizations learn to innovate and adapt etc.. ,

Technological change may have positive effects, including products of higher quality and services at lower costs but the leading organizations today are leaner and more agile than in the past, and they take advantage of technology whenever possible. To maintain this competitive stance, these organizations rely on their operations functions to be dependable and efficient. Effective operations management is the key to business success that integrates other functional areas, which together enable an organization to excel in the market place.

The successful integrated organization will meet global competition with quality outputs, outstanding customer service, and effective control of costs. II. What is Operations Management? The term ‘Operation Management’ refers to the direction and control of the processes that transform inputs into finished goods

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and services. This function is essential to systems producing goods and services in both profit and nonprofit organizations. Operation management is part of a production system. A production system consists of inputs, outputs and information flows that connect with customers and the external environment.

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