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IS 438 exam #2 part 2

_____ means that a product can be used as it was intended.
Fitness for use
Performing quality assurance is a subprocess of the _____ process of project quality management.
executing
_____ is a technique that helps identify which variables have the most influence on the overall outcome of a process.
Design of experiments
_____ are the system’s special characteristics that appeal to users.
Features
The _____ is a measure of quality control equal to 1 fault in 1 million opportunities problems.
six 9s of quality rule
_____ is a cost that relates to all errors not detected and not corrected before delivery to the customer.
External failure cost
According to Herzberg, which of the following is a motivational factor?
Recognition
According to Thamhain and Wilemon, _____ is the ability to improve a worker’s position.
promotion
_____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do.
Coercive power
A(n) _____ is a column chart that shows the number of resources assigned to a project over time.
resource histogram
The formula to determine the number of communication channels is _____, where n is the number of people involved.
n (n-1)/2
The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members’ experiences.
lessons-learned report
_____ are a complete set of organized project records that provide an accurate history of the project.
Project archives
Risk utility rises at a decreasing rate for a _____ person.
risk-averse
_____ involves numerically estimating the effects of risks on project objectives.
Performing quantitative risk analysis
A(n) _____ represents decision problems by displaying essential elements, including decisions, uncertainties, causality, and objectives, and how they influence each other.
influence diagram
A(n) _______ contract carries the least risk for suppliers.
FP-EPA
The ________ is a description of the work required for a procurement.
SOW
The process of choosing suppliers or sellers is known as ____.
source selection
The project team must take corrective action if stakeholders with _____ are categorized as resistant or unaware.
high interest and high power

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