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IS Chapter 11

A decision can be said to have improved if it can be made more quickly.
In high-velocity automated decision making, humans are eliminated from the decision chain.
DSS primarily address structured problems.
Business intelligence and analytics are products defined by software vendors.
What-if analysis works forward from known or assumed conditions.
Executive support systems focus on using parameterized reports and data mining to analyze large pools of data in major corporate systems.
GDSS are designed to display data in the form of digitized maps.
Web-based tools for videoconferencing and electronic meetings are the primary tools for GDSS.
Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.
Case-based reasoning describes a particular phenomenon or process linguistically and then represents that description in a small number of flexible rules.
CBR is used in diagnostic systems in medicine.
Fuzzy logic is used to express relationships very generally.
Unlike genetic algorithms, neural networks are not suited to finding patterns and relationships in massive amounts of data.
Because genetic algorithms produce generalized solutions, they are best used as aids or guides to human decision makers instead of substitutes for them.
Genetic algorithms are used for generating solutions to problems that are too large and complex for human beings to analyze on their own.
Shopping bots are a form of intelligent agent.
Knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well as structured documents.
Enterprise-wide knowledge management systems deal with structured and semistructured knowledge, while other systems are used for unstructured knowledge.
Structured knowledge includes just that information that exists in formal documents and rules.
Knowledge network systems seek to turn unstructured knowledge of some employees into explicit knowledge that can be stored or accessed by other individuals.
Neural network applications in medicine, science, and business address problems in all of the following except:
Which of the following is a key problem in managing knowledge?
Classifying knowledge
According to your reading of the text, Procter & Gamble’s use of intelligent agent technology in its supply chain illustrates the use of information systems to implement which of the four generic business strategies?
Low-cost leadership
Why does improving a small, routine decision have business value for a company?
A small decision has business value when added with all the other small decisions made in the company.
Where there is no well-understood or agreed-on procedure for making a decision, it is said to be:
The type of decision that can be made by following a definite procedure is called an ________ decision.
Which types of decisions are more prevalent at lower organizational levels?
Structured decisions
________ decisions are most common at higher levels of management.
Operational management typically makes which type of decisions?
Deciding whether to introduce a new product line is an example of an:
unstructured decision.

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