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ISDS

Which of the following tasks would not typically represent an operations management activity at Hard Rock Cafe?
Designing a efficient layout
Preparing a employee schedule
Filing a Tax return
Receiving a shipment of incoming food ingredients
Filing a tax return
_____ – the creation of goods and services
Production
Which of the following is an example of a “hidden” production function?
Transplanting a liver
The production process does not include _______
Advertising
Three Primary Functions all organizations perform
Marketing
Production/ operations
Finance/Accounting
Not an operations activity at a bank
auditing
Not an operations activity on airlines
sales
Which operations function at a manufacturing facility strives for the efficient use of machines, space, and personnel?
Industrial Engineering
A global network of organizations and activities that supply a firm with goods and services
supply chain
Not one of the factors that fosters specialization and worldwide supply chains
Marketing
factors that fosters specialization and worldwide supply chains
Specialized expert knowledge
Instant Communication
Cheaper Transportation
The supply chain starts with ______
The provider of basic raw materials
Not one of the four reasons we study OM
We want to understand what marketing managers do
Why we study OM
We want (and need) to know how goods and services are produced

We want to understand what operations managers do

OM is such a costly part of an organization

Costly part of the organization

Not one of the basic functions of the management process
Inspecting
Not one of the 10 strategic decisions
marketing
10 Strategic OM decisions
Design of goods and services
Managing quality
Process and capacity design
Location strategy
Layout strategy

Human resources and Supplement
job design

Supply chain management
Inventory management
Scheduling
Maintenance

OM decision determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment ?
Process and capacity design
Which of the following best defines scheduling?
Determines and implements intermediate and short term schedules that effectively and efficiently utilize both personnel and facilities while meting customer demands
Father of scientific management
Fredrick Taylor
Introduced standardized, interchangeable parts
Eli Whitney
Believed management must do more to improve the work environment
W. Edwards Deming
Does not contribute to OM
Unsystematic process data
Innovations from physical sciences
Contributes to OM
Other disciplines including industrial engineering, statistics, management, and economics
Contributes to OM
Information Technology
Contributes to OM
The service sector constitutes what percentage of employment in the United States
80-90%
The economic activities that produce an intangible asset
Services
Intangible
Unique
Produced and consumed simultaneously
Services
Not a characteristic of services
Standardized product
Rapid Product Development
Current trend in operations
Global focus
New Trends in OM
Just-in-time performance
New Trends in OM
Supply chain partnering
New Trends in OM
Rapid product development
New Trends in OM
Mass customization
New Trends in OM
Empowered employees
New Trends in OM
Environmentally sensitive production
New Trends in OM
Ethics
New Trends in OM
Produce customized products, whenever and wherever needed
Mass customization
Not one of the reasons operations managers want to work with their supply chains to viciously cut inventories at every level
Inventories provide safety against higher than expected demand
reasons operations managers want to work with their supply chains to viciously cut inventories at every level
Inventory hides quality issues

Inventory constrains response to ever-shorter product life cycles

Inventories require financial resources

Global focus
Part of the exciting challenges currently facing operations managers
Just-in-time
Part of the exciting challenges currently facing operations managers
Supply chain partnering
Part of the exciting challenges currently facing operations managers
Rapid product development, alliances
Mass customization
Part of the exciting challenges currently facing operations managers
Empowered employees, teams
Part of the exciting challenges currently facing operations managers
Local focus
NOT Part of the exciting challenges currently facing operations managers
Customers
Stakeholder
Distributors
Stakeholder
Community Members
Stakeholder
Competitors
NOT A STAKEHOLDER
Which of the following countries is NOT a member of the EU?
Uruguay
Which of the following is part of the EU
France
Spain
Portugal
Phase out all trade and tariff barriers among Canada, Mexico, and the U.S.
Purpose of NAFTA
Why domestic business operations decide to change to some form of international operation ?
Improve Operations

Improve Products

Improve the supply chain

Not a reason why domestic business operations decide to change to some form of international operation ?
Attract and Retain Local talent
Globalization could complicate the operation’s managers job
Correct regarding Globalization and globalization strategies
Globalization could contribute to efficiency
Correct regarding Globalization and globalization strategies
Globalization means customers, talent, and suppliers are worldwide
Correct regarding Globalization and globalization strategies
Globalization could add value to products and services
Correct regarding Globalization and globalization strategies
Globalization could simplify the operation’s managers job
Incorrect regarding Globalization and globalization strategies
A strategy is a …….
Action plan to achieve a mission
States where the organization is going
Correct about the mission
Provides the concept of which firm can rally
Correct about the mission
Provides boundaries and focus for organizations
Correct about the mission
Each functional area may develop its own strategy, but not its own supporting mission
Incorrect about the mission
Differentiation
Strategy approach for competitive advantage
Cost leadership
Strategy approach for competitive advantage
Response
Strategy approach for competitive advantage
Purpose or rationale for an organization’s existence
Mission
Competing on differentiation is concerned with ____
Uniqueness
Competing on cost is ________
achieving maximum value as perceived by the customer
Competing on response is based on _______
Flexibility
Competing on response is concerned with ________
Reliability of Scheduling
The creation of a unique advantage over competitors is referred as ________
Competitive Advantage
Goods and service design
Quality
Process and capacity design
Location selection
Layout design
Human resources and job design
Supply chain management
Inventory
Scheduling
Maintenance
10 Strategic OM Decisions
Finance/ Accounting
Not an OM Decision
Not an OM Strategy/ Issue during the Introduction Stage of the product life cycle?
Long production runs
Frequent product and process design changes
OM Strategy/ Issue during the Introduction Stage of the product life cycle
Limited Models
OM Strategy/ Issue during the Introduction Stage of the product life cycle
High production costs
OM Strategy/ Issue during the Introduction Stage of the product life cycle
Not an OM Strategy/ Issue during the Growth Stage of the product life cycle?
Reduce Capacity
Forecasting Critical
OM Strategy/ Issue during the Growth Stage of the product life cycle
Enhance distribution
OM Strategy/ Issue during the Growth Stage of the product life cycle
Shift toward product focus
OM Strategy/ Issue during the Growth Stage of the product life cycle
A method managers use to evaluate the resources at their disposal and manage or alter them to achieve competitive advantage
Resources View
SWOT Analysis refers to
strengths, weaknesses, opportunities, threats
Graphical link of competitive advantages, KSFs, and supporting activities
Activity map
A set of skills, talents, and capabilities in which a firm is particularly strong is referred to as
core competencies
The core competence for Honda?
Gas-powered engines
A international business is a firm that ________
Engages in International trade or investment
Difference between multinational cooperation (mnc) and an international business
For multinational cooperation, the business done outside of the firm is significant
______ involves a high degree of centralization
Global
Uses decentralized authority with substantial autonomy
multidomestic
Which operations function at a manufacturing facility

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