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Ism test 1 part 2

Business process
a standardized set of activities that accomplish a specific task, such as processing a customer’s order.
Continuous process improvement model
attempts to understand and measure the current process, and make performance improvements accordingly
Business process reengineering
analysis and redesign of workflow within and between enterprises
Process modeling
the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence
Customer facing process
-Marketing campaign
-Sales initiative such as a discount
-New product
-New service
-Distribution of a product or service
-Customer billing
-Customer service
-Order processing
Customer facing process
results in a product or service that is received by an organization’s external customer
Business facing process
invisible to the external customer but essential to the effective management of the business
temporary endeavor undertaken to create a unique product, service, or result
project manager
an individual who is an expert in project planning and management, defines and develops the project plan, and tracks the plan to ensure the projects is completed on time and on budget
gantt chart
simple bar chart that depicts project tasks against a calendar
pert chart
a graphical network model that depicts a project’s tasks and the relationships between those tasks
Responsibilities of a project manager
Managing people
Managing communications
Managing change
Managing risk
project risk
an uncertain event or condition that, if it occurs, has a positive or negative effect on a project objective
Smart goals
A-agreed upon
T-Time framed
refers to how well a system can adapt to increased demands
Capacity planning
determines the future IT infrastructure requirements for new equipment and additional network capacity
Applications Software
is computer software designed to help the user to perform singular or multiple related specific tasks. It helps to solve problems in the real world. Examples include enterprise software, accounting software, office suites, graphics software, and media players.
In general, protocols are rules or standards permitting different applications to share data and services. (For example, HTTP is a networking protocol used for accessing the WWW.)
project triangle
money, time, scope all have to be balanced; change one, the others are affected.
Project deliverable
any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project.
Project scope
defines the work that must be completed to deliver a product with the specified features and functions

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