A(n) _____ on a project is a significant event that normally has no duration.
An IT company revises its process parameters in response to complaints from vendors that products were not ready on time. This would be an example of _____.
a corrective action
Which of the following are organizational process assets?
assets include formal and informal plans, policies, procedures, guidelines, information systems, financial systems, management systems, lessons learned, and historical information that can influence a project’s success.
Which of the following statements is true of project management?
It does not guarantee successes for all projects.
The outputs of the _____ process include change request status updates, project management plan updates, and project document updates.
monitoring and controlling
The _____ section of the project management plan describes specific methodologies a project might use and explains how to document information.
Which of the following refers to a set of principles that guides decision making based on personal values of what is considered right and wrong?
Which of the following is true of return on investment or ROI?
it is always a percentage
Which of the following documents is most likely to include planned project start and end dates which serve as the starting points for a detailed schedule?
Which of the following is true of a finsih-to-finish dependency?
It is a dependency in which the “from” activity must be finished before the “to” activity can be finished.
Which of the following is true of the agile approach to software development?
In the agile method, requirements and
solutions evolve through collaboration
Project procurement management primarily involves identifying stakeholder needs while managing their engagement throughout the life of the project.
In project time management, the process of_____ primarily involves checking and managing changes to the project schedule.
controlling the schedule
A _____ is a tool used in quality management.
The amount of time an activity can be delayed without delaying the early start date of any immediately following activities is known as a _____.
The first step in the planning process is _____.
to choose which projects to do and assigning resources to work on them
A network diagramming technique in which boxes represent activities is known as a(n) _____.
A Gantt chart is a standard format for displaying project schedule information by listing project activities and their corresponding start and finish dates in a ____ format
The critical path is the _____ path through a network diagram, and it represents the _____ amount of slack or float
longest and shortest
Payback occurs when
the net cumulative benefits equal the net cumulative costs.
Validated changes and validated deliverables are the outputs of the _____ subprocess of project quality management
monitoring and controlling
The formula to determine the number of communication channels is _____, where n is the number of people involved.
The project team must take corrective action if stakeholders with high interest and high power are categorized as _____.
Which of the following is true about identifying stakeholder?
Stakeholders with indirect ties to the project need not be engaged with.
Using the formula for calculating the number of communication channels, how many channels would five people require?
After identifying and analyzing stakeholders, the project manager and team should develop a(n) ______ to help them effectively engage stakeholders and make sure that good decisions are made throughout the life of the project.
stakeholder management plan
The capacity to understand the motivations, intentions and desires of others is
The main outputs of the _____ process are team performance assessments and enterprise environmental factors updates.
developing the project team
Which of the following is a guideline that project managers should follow when communicating with their teams through e-mail?
If the entire message can fit in the subject line, put it there.
_____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.
_____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do
_____ applies to positive risks when the project team cannot or chooses not to take any actions toward a risk.
_____ involves determining everyone involved in the project or affected by it, and determining the best ways to manage relationships with them.
One of the main outputs of the process are the issue logs
managing stakeholder engagement
_____ address where the project stands in terms of meeting scope, time, and cost goals.
A(n) _____ is a column chart that shows the number of resources assigned to a project over time.
_____ involves deciding how to approach and plan the risk management activities for the project.
Planning risk management
The stakeholder register is the output of the _____ process of project stakeholder management
Performing qualitative and quantitative risk analyses are subprocesses of the _____ process of project risk management
Recognizing an employee as the “Star Performer of the Month” would be satisfying the _____ need of the Maslow’s hierarchy of needs.
Six Sigma’s target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities
_____ is a technique for resolving resource conflicts by delaying tasks.
Doctors who have been co-opted to actively participate in a project related to using information technology for chronic health problems would be examples of _____ stakeholders.
_____ addresses the ease of performing maintenance on a product
____ describe what the project team has accomplished during a certain period.
_____ involves allocating ownership of the risk to another party
A(n) _____ refers to a product or service, such as a technical report, a training session, a piece of hardware, or a segment of software code, produced or provided as part of a project.
_____ are an example of external stakeholders for an organization.
Project procurement management mainly involves:
buying goods and services for a project from outside the performing organization.
Critical chain scheduling protects tasks on the critical chain from being delayed by using _____, which consist of additional time added before tasks on the critical chain that are preceded by non-critical-path tasks.
In organizational culture, people focus refers to _____.
the degree to which management’s decisions take into account the effect of outcomes on employees within the organization
Which of the following is true of the project life cycle?
In the early phases of a project life cycle, resource needs are usually lowest.
A _____ is an organizational group responsible for coordinating the project management function throughout an organization.
Project Management Office
Which of the following dependencies involve relationships between project and non-project activities?
In the _____ model, developers use a model to generate functional requirements and physical design specifications simultaneously.
prototyping life cycle
In which of the following areas of management is payback analysis most likely to be used?
After working with key stakeholders to define activities and calculate their resources, the next process in project time management is to:
estimate the duration of activities.
Project _____ management ensures that the project will satisfy the stated or implied needs for which it was undertaken.
In project time management, the main goal of _____ is to ensure that the project team has complete understanding of all the work they must do as part of the project scope so they can start scheduling the work
The technique for making cost and schedule trade-offs to obtain the greatest amount of schedule compression for the least incremental cost is known as _____.
Which of the following is an output of schedule control?
Which of the following is a difference between projects and operations?
Projects are temporary endeavors whereas an organization’s operations are ongoing in nature.
Those who are _____ have a higher tolerance for risk, and their satisfaction increases when more payoff is at stake
_____ involves eliminating a specific threat, usually by eliminating its causes.
A _____ is a graphic display of data that illustrates the results of a process over time
_____ involves doing whatever you can to make sure the positive risk happens
The _____ process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling.
_____ is the degree to which a system performs its intended function
An example of push communication is _____.
Performing quality assurance is a subprocess of the _____ process of project quality management.
_____ analysis simulates a model’s outcome many times to provide a statistical distribution of the calculated results.
At the bottom of Maslow’s structure are _____ needs
_____ means that a product can be used as it was intended.
Fitness for use
_____ involves determining which risks are likely to affect a project and documenting the characteristics of each.
Key outputs of _____ process are project staff assignments, resource calendars, and project management plan updates
managing the project team
_____ is the new knowledge area identified by the Project Management Institute.
Project stakeholder management
_____ are unplanned responses to risk events used when project teams do not have contingency plans in place
_____ involves monitoring stakeholder relationships and adjusting plans and strategies for engaging stakeholders as needed.
Controlling stakeholder engagement
_____, a quality system standard is a three-part, continuous cycle of planning, controlling, and documenting quality in an organization
Managers who follow _____ assume that the average worker wants to be directed and prefers to avoid responsibility.
According to McClelland’s acquired-needs theory, people with a high need for _____ desire harmonious relationships with other people and need to feel accepted by others.
_____ is based on an individual’s personal charisma
In the Tuckman model, _____ occurs when the emphasis is on reaching the team goals, rather than working on team process
A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed).
According to Herzberg, which of the following is a motivational factor?
A(n) _____ is any instance where the product or service fails to meet customer requirements
_____ are/is a qualitative risk analysis tool that maintains an awareness of risks throughout the life of a project in addition to identifying risks
Top Ten Risk Item Tracking
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