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ISYS 363 CH 2

THE TECHNICAL APPROACH TO INFORMATION SYSTEMS INCLUDES
COMPUTER SCIENCE AND MANAGEMENT SCIENCE
BUSINESS INTELLIGENCE PROVIDES SOFTWARE TOOLS THAT HELP
MANAGERS AND OTHER ENTERPRISE USERS MAKE MORE INFORMED DECISIONS
AN EXTRANET IS A SYSTEM THAT SHARES DATA
ACROSS MULTIPLE ORGANIZATIONS
TRANSACTION PROCESSING SYSTEMS (TPS) ARE
OFTEN SO CENTRAL TO A BUSINESS THAT TPS FAILURE FOR A FEW HOURS CAN LEAD TO A FIRM’S DEMISE AND PERHAPS THAT OF OTHER FIRMS LINKED TO IT
DECISION-SUPPORT SYSTEMS (DSS) FOCUS ON PROBLEMS
THAT REQUIRE SUPPORTING MORE NON-ROUTINE DECISION MAKING
A DISPLAY WHICH PRESENTS GRAPHS AND CHARTS OF KEY PERFORMANCE INDICATORS ON A SINGLE SCREEN FOR MANAGING A COMPANY IS CALLED A
DIGITAL DASHBOARD
IN ORDER TO SOLVE KLUWER’S PROBLEM, THE COMPANY NEEDED A NEW TECHNOLOGY WHICH COULD
CHANGE ITS ORGANIZATIONAL CULTURE AND BUSINESSES PROCESSES FOR KNOWLEDGE DISSEMINATION AND COLLABORATIVE WORK
CUSTOMER RELATIONSHIP MANAGEMENT INCLUDES
CUSTOMER SUPPORT APPLICATIONS
WHAT IS AN EXAMPLE OF A COMPANY’S TRANSACTION PROCESSING SYSTEM
A COMPANY’S INTERNAL EMAIL SYSTEM
VAIL SKI RESORT BECAME A HIGH-TECH IN ORDER TO
CREATE INTERACTIVE RESORTS WHICH ENCOMPASS DIVERSE AND EXPANSIVE SKIING WITH WORLD-CLASS CUSTOMER CARE AND EXQUISITE GUEST EXPERIENCES
FUNCTIONAL SYSTEMS OF A TYPICAL BUSINESS THAT OPERATE INDEPENDENTLY OF ONE ANOTHER ARE BECOMING A THING OF THE PAST BECAUSE
THEY CANNOT EASILY SHARE INFORMATION TO SUPPORT CROSS-FUNCTIONAL BUSINESS PROCESSES
WORKING TOGETHER AS A TEAM TO PRODUCE A BUSINESS PLAN TO ALIGN STRATEGY WITH THE COMPANY’S GOALS IS AN EXAMPLE OF
COLLABORATION
IF A COOKIE COMPANY USES FACEBOOK TO HELP SELL A PRODUCT, THEY ARE EMBRACING
SOCIAL BUSINESS
IN MANY COMPANIES, THE INFORMATION SYSTEMS DEPARTMENT IS HEADED BY A(N)
CHIEF INFORMATION OFFICER (CIO)
WOLTERS KLUWER, A LEADING GLOBAL INFORMATION SERVICES AND PUBLISHING COMPANY, NEEDED ________ TO PROVIDE THE FOUNDATION FOR A SOCIAL NETWORK WITHIN THE COMPANY
A CENTRAL SOURCE THAT WOULD SUPPORT DYNAMIC KNOWLEDGE-SHARING
MANAGEMENT INFORMATION SYSTEMS (MIS) PROVIDE
MIDDLE MANAGERS WITH REPORTS ON THE ORGANIZATION’S CURRENT PERFORMANCE
A SUPPLY CHAIN MANAGEMENT SYSTEM IS CONSIDERED A TYPE OF ______ SYSTEM BECAUSE IT SHARES DATA ACROSS MULTIPLE ORGANIZATIONS.
INTERORGANIZATIONAL
__________ HELP BUSINESSES BECOME MORE FLEXIBLE AND PRODUCTIVE BY INTEGRATING GROUPS OF PROCESSES SO THEY FOCUS ON EFFICIENT MANAGEMENT OF RESOURCES AND CUSTOMER SERVICE SUCH AS SALES, MARKETING, AND ACCOUNTING.
ENTERPRISE RESOURCE PLANNING (ERP) SYSTEMS

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