A(n) _______ provides a visual dashboard of strategic information to top level management in real-time
A __________ is a collection of independent firms that use information
technology to coordinate their value chains to produce a product or service for a market
A __________ is a senior manager who oversees the use of IT in the firm
A classic ethical dilemma is the hypothetical case of a man stealing from a grocery store in order to feed his starving family. If you used the Utilitarian Principle to evaluate this situation, you might argue that stealing the food is:
acceptable, because the higher value is the survival of the family.
A client computer networked to a server computer, with processing split between the two
types of machines, is called a
two-tiered client/server architecture
A colleague of yours frequently takes for his own personal use small amounts of office supplies, noting that the loss to the company is minimal. You counter that if everyone were to take the office supplies, the loss would no longer be minimal. Your rationale expresses which historical ethical principle?
Kant’s Categorical Imperative
A computerized system that performs and records the daily dealings necessary to conduct business is classified as a:
A DSS database is a collection of:
current or historical data from several applications or groups
A firm can exercise greater control over its suppliers by having
A firm value chain is linked to the
suppliers, distributors and customers
is a pyramid structure of rising authority and responsibility.
A high-speed network dedicated to storage that connects different kinds of storage devices, such as tape libraries and disk arrays so they can be shared by multiple servers best describes
A major criterion in deciding the most important perspectives of a business problem is:
A manufacturer of deep-sea oil rigs may be least concerned about this marketplace force:
new market entrants
A marketplace extended beyond traditional boundaries and removed from a temporal and geographic location is called a(n):
A side benefit of integration is that the organization is forced to _______ its hardware, software, and IT policies.
A POS system, such as the one selected by Johnny’s Lunch in the chapter case study, falls into
A set of self-contained services that communicate with each other to create a working software application is called:
A report generator is a type of
Fourth generation language
A set of self-contained services that communicate with each other to create a working software application is called
A software suite:
includes full-feature versions of application software bundled as a unit.
A substitute product of most concern for a cable TV distributor is:
A third-party Net marketplace that connects many buyers and suppliers for spot purchasing is called a(n):
A virtual company:
uses the capabilities of other companies without being physically tied to those companies
A widget is a
small software program that can be added to web pages or placed on the desktop.
A wiki is a type of:
Web site designed for collaborative writing and editing.
According to the (
), you should take the action that produces the least harm. Risk Aversion Principle.
According to your reading of the text, Procter & Gamble’s use of DSS illustrates the use of information system to implement which common business strategy?
Aging hardware and outdated software are examples of the ___dimension of business problems.
All of the following place strain on system capacity except for
Minimized response time for transaction processing
An example of a business using information systems for customer and supplier intimacy is:
JC Penny’s information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.
An example of a business using information systems to attain competitive advantage is
An example of autonomic computing is
Virus protection software that runs and updates itself automatically
An example of raw data from a national chain of automobile stores would be:
1 Toyota Rav4 sold January 7, 2008 in Louisville, Kentucky -$28000
An individual’s right to privacy must be balanced with:
the public’s right to know
An industry-wide effort to develop systems that can configure, optimize, tune, and heal themselves when broken, and protect themselves from outside intruders and selfdestruction is called:
An information skill important for a marketing major would be:
an understanding of product management enterprise systems?
An information system can enable a company to focus on a market niche through:
Intensive customer data analysis
An information system can enhance core competencies by:
encoruaging the sharing of knowledge across business units
An intranet uses
internet technology within the boundaries of the firm
An organization that wants to connect its systems with its partners and suppliers needs to have a robust ( ) system in place.
Any organization which collects personal information must follow a process on how this information is ________, used and shared
level, ERP systems require organizations to focus on business processes rather than functions. logical.
At the physical level, systems integration means providing seamless connectivity between ( _ ) systems.
Automobile companies would implement a(n) ________ to allow Web site visitors to configure their desired car.
customer decision support(CDSS).
Assume you work for a package delivery service in a major metropolitan area, and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed:
identify the problem, design alternative solutions, choose the best solution, and then
Backward sensitivity analysis software is used for:
Based on your reading of the chapter case discussing the HSBC, which type of information system was used to establish the policies for lending subprime mortgages?
Based on your reading of the chapter, e-commerce is:
Well entrenched as a form of modern commerce.
Because of an ERP system customers should be able to find out ________ the current status of their orders.
Because of the high initial setup costs for the integrated system, particularly crucial to have a strong commitment from:
Because systems integration often involves sharing information across departments, this often creates ___ among the functional departments.
Being able to approve a customer’s credit application on the spot is an example of how integrated systems can provider better:
compares the efficiency and effectiveness of your business processes against strict standards
include informal work practices.
Branding products is a bus.. function of:
Buying or selling goods over the Internet is called:
provide design engineers with precise, three-dimensional representations of their models.
Chicagocrim.org which combines google maps with crime data for the city of chicago is an example of
Compared to digital markets, traditional markets have:
higher transaction costs
Compared to traditional goods, digital goods have:
lower marketing goods
Connecting geographically remote computers in a single network to create a “virtual supercomputer” is called:
Converting raw data into a more meaningful form is called:
CVS refers to:
eyestrain related to computer display screen use.
Data management technology consist of
the software governing the organization of data on physical storage media
Data management technology consist of
the software governing the organization of data on physical storage media
Decision-support systems are often referred to as:
business intelligence systems.
Deciding whether to introduce a new product line is an example of a(n):
Development and support services for a firms’ business systems are provided by:.
application software services.
Digital goods are goods that are:
Ebay is an example of:
Electronic computers and related software programs are the technical foundation, the tools and materials, of:
modern information systems
Engineers and architects are examples of:
ERP systems come with built-in ____ for a variety of functions such as entering a customer order.
ESS are specifically designed to serve the _______ level of the organization:
Estimating the number of direct goods to reorder falls into which category of decision-making?
European privacy protection is ________ than in the United States.
much more stringent
Executive support systems are information systems that support the
long-range planning activities of senior management.
work in very limited domains.
Expertise and experience of organizational members that has not been formally documented best describes:
Exposing an individual ads that are chosen and based on the recorded and analyzed online behavior of the individual is referred to as:
Financial managers work directly with ______________ to ensure investments in information systems help achieve corporate goals.
FIP principles are based on the notion of the:
privacy of the individual
Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the:
GDSS are designed to:
implement structured methods for organizing and evaluation
develop solutions to particular problems using techniques such as fitness, crossover, and mutation
businesses to sell their products on a global scale.
Goods that are involved in the actual production process are referred to as:
Hershey’s ERP project failed initially because they failed to break their existing:
not cross functional
Hilton Hotels’ use of customer information software to identify the most profitable customers to direct services to is an example of using information system to:
Not strengthen customer intimacy, increase efficiency?
How are information systems used at the industry level to achieve strategic advantage?
By Building industry-wide, IT-supported consortia and symposia
Identify theft in the U.S. is:
In a business environment, the focus of collaboration is to:
Accomplish the task at hand
In a hierarchical organization, the upper levels consist of:.
managerial, professional, and technical workers.
In a multi-tiered network:
the work of the entire network is balanced over several levels of servers
In a phenomenon called _____ , some argue that large numbers of people can make better decisions about a wide range of topics or products than a single person or even a small committees of experts.
the wisdom of crowds.
In choosing the best solution for a business problem, one of the most important considerations is
existing resources and skills
In co-location, a firm:
purchases and owns their web server but locates the server in the physical facility of a hosting service
In general, it is very difficult to hold software producers liable for their software products when those products are considered to be:
similar to books
In general, the biggest benefits of implementing an integrated system include action in inventory and ________ costs.
In network economics, the value of a commercial software vendor’s software products:
increases as more people use them
In order to manage their relationship with outsourcer or technology service provider firms need a contract that includes a:
Service Level Agreement
In order to search for and retrieve knowledge objects in an enterprise content management system, the objects themselves must be:
tagged with a classification
In the context of ________ theory, the ERP system would not be allowed to share or collect consumer information unless the consumers were notified of this plan and only if this activity would result in a net benefit to the society.
In the context of an ERP implementation, ________ theory would implement very few restrictions on using the information form this system to monitor employee performance or collect and share consumer information from the system.
In the information age, the obligations that individuals and organizations have concerning rights to intellectual property fall within the moral dimension of:
property rights and obligations
Key forces in a business’s immediate environment include
In the United States, m-commerce:
has become widely adopted.
In which of the following revenue models does a Web site charge a fee for access to some or all of its offerings on a continual, regular basis?
Immanuel Kant’s Categorical Imperative states that:
if an action is not right for everyone to take, it is not right for anyone to take.
Information density refers to the:
total amount and quantity of information available to all market participants.
Intellectual property can best be described as:
Intangible properties created by individuals or corporations
Intelligent techniques that parallel some aspects of the processing patterns of the biological brain best describes:
If there is a system failure or a major disaster it is crucial that a good (
) system for the integrated system be in place. Backup and recovery.
Legacy systems are still used because:
they are too expensive to redesign.
Legal and regulatory compliance is an example of which dimension of business problem?
an example of open-source software
Linux plays a major role in back office operations, with about
“Look and feel” copyright infringement lawsuits are concerned with:
the distinction between an idea and its expression.
Maintaining the organization’s financial records is a business function of:
Many reengineering projects do not achieve breakthrough gains in performance because:
organizational change is difficult to manage.
provide a digital environment where buyers and sellers can establish prices for products.
Microsoft excel is an example of
Microsoft word is an example or
are industry owned or operate as independent intermediaries between buyers and sellers.
Netflix’s public announcement of a reward for a technology solution to its movie recommendation system is an example of:
Neural network applications in medicine, science, and business address problems in all of the following except.
NORA is a:
new data analysis technology that finds hidden connections between data in disparate sources.
Often in software negotiations, the software is placed in (
) in the event the software company declares bankruptcy. escrow.
One step in the systems integration process is to develop a policy on whether order, ______ systems will be supported and maintained.
One benefit of ERP systems is that they allow organizations to quickly from and break ______ with other companies.
One of the difficulties of patent protection is:
The years of waiting to receive it.
Operations management as a discipline is directly relevant to three occupational categories
industrial production managers, operations analyst, and administrative service managers
Operational management typically makes which type of decisions?
Order data for baseball tickets and bar code data are examples of:
Organizations now must get a(n) _______ to collect and share individual’s personal data.
transfers processed information to the people who will use it or to the activities for which it will be used
Policies that determine which information technology will be used, when, and how are provided by:
IT standards services.
Poor business processes and unsupportive culture are examples of the ___dimensions of business problems
Promoting the organization’s products or services is a responsibility of the __ function.
Sales and Marketing.
Psychological aspects play a significant role in the definition of quality for:
Purchasing computing power from a central computing service and pays only for the amount of computing power it uses, this is commonly referred to as:
P3P stands for:
Platform for Privacy Preferences.
Re-designing and automating business processes can be seen a double-edged sword because:
increases in efficiency may be accompanied by jobs losses.
Reducing the business process layers in a distribution channel is called:
Running a java program on a computer requires
A java virtual machine to be installed on the computer
Second Life is an example of a
Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:
Selling the same goods to different targeted groups at different prices is called:
Software applications that combine different online software applications are called:
Software that manages the resources of the computer is called:
Software that organizes, manages, and processes business data, such as data concerned withinventory, customers, and vendors, is called:
Data Management Software
The “do anything anywhere” computing environment can:
blur the traditional boundaries between work and family time.
) principle of ethics forces an organization to have proper controls for authorization and authentication. Accessibility.
principle of ethics makes organizations realize that they are not the ultimate owners of the information collects on individuals. Property.
The act of engaging consumers in a dialog that dynamically adjusts the experience to the individual describes which dimension of e-commerce technology?
The average number of tickets sold daily online is an example of:
The business case for using grid computing involves all of the following except:
The biggest threat to privacy from ERP systems is from (
) activities. Data mining.
The components of a DSS are the
user interface, database, and software system,
The contracting of custom software development to outside firm is commonly referred to as:
The effort required to locate a suitable product is called:
The ethical issues surrounding the use of information technology include, privacy, accuracy, property, and ______ issues.
The Federal Trade Commission FIP principle of Notice/Awareness states that:
Web sites must disclose their information practices before collecting data.
The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called:
management information systems.
The final step in the four-step model of business problem solving is:
The first step in the four-step model of business problem solving is
identifying the problem
The five basic entities that make up any business are suppliers, customers, employees,products and services, and:
invoices and payments.
The first step in systems integration is to take inventory of the various IT ________ being used in the organization.
The four basic strategies a company can employ to deal with competitive forces are:
(1) Strengthen customer and supplier intimacy, (2) focus on market niche, (3) product differentiation, and (4) low-cost leadership.
The four key technical trends responsible for current ethical stresses related to information technology are (1) doubling of computer power every 18 months, (2) data analysis advances, (3) declining data storage costs, and (4) __________.
Advances in wireless networking.
The fundamental set of assumtions, values, and ways of doing things that has been accepted by most of companys members is called its
The hardware and software used to transfer data in an organization is called:
networking and telecommunications technology.
The interactive multiuser operating system developed by bell laboratories in 1969 to be highly supportive of communications and networking is
The Internet raises the bargaining power of customers by:
making information available to everyone.
The greatest impact the Internet has had on globalization is lowering the cost of
entry to global-scale operations
The main challenge coming to Microsoft office software suite will be
web-based productivity software such as Google Apps
The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output is referred to as:
the law of diminishing returns.
The most sucessful solutions or methods for achieving a business objective are called:
The most widely used collaboration software tool used by very large firms is
The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:
The owners of speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the
The primary activities of a firm include:
Inbound lagistics, operations, outbound logistics, sales and marketing, and service
The primary storage technologies are
Storage networks, magnetic tape,magnetic disk, and optical disk
The principal liaison between the information systems groups and the rest of the organization is a/an
: Systems analyst
The reduction of errors to 3.4 defects per million opportunities is central to the concept of
: six sigma
The six important business objectives of information technology are: new products, services, and business models; customer and supplier intimacy ; improved decision-making; competitive advantage; operational excellence, and
The Strength of patent protection is that it:
puts the strength of law behind copyright.
The support activities of a firm include:
organization infrastructure, humand resources, technology, and procurement
the three activities in an information system that produce the information organizations use to control operations are
input, processing, and output
The three principal levels of hierarchies within a business organization are:
senior management, middle management, and operational management
The use of digital technology and the Internet to execute the major business processes in the enterprise is called:
The use of information systems because of necessity describes the business objective of
The use of multiple computers linked by a communications network for processing is called:
The value chain model:
Helps a firm identify points at which information technology can most effectively to enhance its competitive position
These systems are designed to summarize and report on the company’s basic operations
.management information systems
These systems are designed to support organization-wide process coordination and integration.
These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.
To analyze the direct and indirect costs and determine the actual cost of specific technology implementations, you would use.
total cost of ownership.
To what competitive force did the printed encyclopedia industry succumb?
products or services
To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. This is an example of using information systems to support a business strategy of:
customer and supplier intimacy
Two categories of fourth-generation languages are:
Graphics language, application software package.
The __ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries:
The ________ strategy is characterized by heavy centralization of corporate activities in the home country of origin
The _____ is responsible for ensuring that company complies with existing data privacy laws
What is the most important benefit of an enterprise application?
Enabling business functions and departments to share information.
What is the foundation technology for Web services?
What would be a reason for using a workstation rather than a personal computer?
When you need more powerful computational abilities
When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a:
Market Niche Strategy
When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits it is often referred to as creating:
Which competitive force best categorizes the threat Netflix posed to Blockbuster?
Substitute products and services
Which dimension of quality means that a decision should reflect a rational process?
Which industries did the first wave of e-commerce transform?
Air travel, books, music
Which of the following adjusts copyright laws to the Internet age by making it illegal to circumvent technology-based protections of copyrighted materials
Digital Millennium Copyright Act
Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?
Electronic meeting software
Which of the following illustrates the use of info system to achieve product differentiation?
A PC manufacturer’s use of information systems in selling build-to-order PC’s directly to customers
Which of the following illustrates the use of information systems to focus on market niche?
AutoNation’s use of information systems to determine which models and options they are most likely to buy.
Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy?
Chrysler Corporation’s use of information systems to facilitate direct access from suppliers to production schedules.
Which of the following industries has the lowest barrier to entry?
Which of the following is a cross-functional business process?
fulfilling a customer order.
Which of the following is a device used to collect data directly form the environment for input into a computer system
Which of the following is a type of optical disk storage?
Which of the following is an example of a business using information systems to create new products And services?
Apple creation of ipod.
Which of the following is an example of a key force in a firm’s broader, less immediate environment?
Which of the following statements is NOT true?
the impact of domestic IT outsourcing has been very disruptive to some regional areas of the US
Which of the following is not a benefit of implementing CAD systems:
reducing the time spent on benchmarking
Which of the following is not a type of output device?
Which of the following is not one of the competitive forces of Porter’s model?
Which of the following tools is not one of the most important 15 types of collaboration software tools?
Which of the following is not one of the five steps discussed in the chapter as a processfor analyzing an ethical issue?
Which of the following statements is NOT true about collaboration in a business setting?
Collaboration is many-to-many activity as opposed to a one-to-one or one-to-many activity.
Which of the following tools is not true about cloud computing?
It removes the concern about data and system security for business
Which of the following types of computer would you use to support a computer network?
Which of the fallowing types of system could be used to enable different firms to work collaboratively on a product?
Which of the following would not be considered part of the implementation phase of problem solving?
Evaluating a selection of software package for implementing a new business process.
Which technology allows a client and server to exchange small pieces of data behind the scene so that an entire web page does not have to be reloaded each time the user requests a change:
Which type of information system would an intranet most easily adapted to:
Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?
Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?
Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?
You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client’s existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company’s business processes and increase their profit margin?
Extranet, to enable quick collaboration over the Internet , minimize the time spent communicating with the client, and minimize the amount of paperwork needed
You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?
You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client’s frequently updated branding and style guides to all of their branches. The guides include multiple image files and text documents. What system will best serve these needs?
An extranet with KMS capabilities
____ is the ability to offer individually tailored products or services using the same production resources as bulk production.
______support making decisions that are unique, rapidly changing, and not easily specified in advance.
_______ systems are those in which each foreign unit designs its own unique information system
______ systems are those in which systems development and operation occur totally at the domestic home base.
__________ systems integrate and share info form supplier, manufacturer, distributor, and customer logistics processes.
_____systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.
______ typically develop a single information system, usually at the home base, and then replicate it around the world.
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