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(IT) Module 3

You have just installed a new keyboard that includes special programmable buttons. You installed the custom driver that came with the keyboard. Now you want to configure what the special keyboard buttons do. Which Windows utility would most likely let you manage these settings?

1. Device Manager
2. Control Panel
3. Advanced System
4. Settings Computer

Control Panel
What is the purpose of the Services snap-in?

1. Manage end-user applications running on your computer
2. View historical data that describe the operating system’s stability
3. View logs about programs, system events, and security
4. View and manage software processes running in the background
5. Display statistics that tell you about the operation of your computer

View and manage software processes running in the background
Which of the following paths opens the Computer Management tool? (Select two.)

1. On the Start menu, right-click Computer and select Properties.
2. On the Start menu, right-click Computer and select Manage.
3. In the Control Panel, open Administrative Tools, then double-click the Computer Management icon.
4. Click Start, then Run…. Type cmd in the Run box and press Enter.

On the Start menu, right-click Computer and select Manage.

In the Control Panel, open Administrative Tools, then double-click the Computer Management icon.

Which utility lets you customize which files are processed at startup on Windows 7 systems?
1. Msinfo32
2. Sysedit
3. Event Viewer
4. Regedit
5. Msconfig
Msconfig
You manage a Windows 7 system. You want to view information about your computer including the CPU utilization percentage and information about disk read operations. Which tools could you use to do this? (Select two.)

1. Services
2. Task Manager
3. mschonfig.exe
4. Performance Monitor
5. Device Manager

Task Manager

Performance Monitor

Which option in Control Panel is used to review your Windows 7 computer’s status and resolve issues?

1. Windows Firewall
2. Administrative Tools
3. System
4. Action Center

Action Center
What is the purpose of the Microsoft Management Console (MMC)? (Select two)

1. Provide a common user interface for performing system administration tasks
2. Provide a shell for running snap-ins
3. View historical data that describe the operating system’s stability
4. Process requests from other applications or users
5. Display statistics that tell you about the operation of your computer

Provide a common user interface for performing system administration tasks

Provide a shell for running snap-ins

Which tool can you use to view, but not modify, hardware and configuration information for
your computer?

1. Msconfig.exe
2. The System applet in Control Panel
3. Event Viewer
4. Msinfo32

Msinfo32
You manage a Windows 7 system. You want to view information about all of the programs running on your system and sort each program based on the amount of memory and CPU that the program uses. Which tool would you use?

1. mschonfig
2. Device Manager
3. Services
4. Performance Monitor

Performance Monitor
Which Windows component lets you modify system parameters stored in the registry using a
GUI interface?

1. Msinfo32.exe
2. Task Manager
3. Control Panel
4. Performance Monitor

Control Panel
You need to configure when Windows updates are checked for and downloaded from Microsoft’s update servers on a Windows 7 system. Which option in Control Panel should you use to do this?

1. Appearance and Personalization
2. System and Security
3. Network and Internet
4. Hardware and Sound

System and Security
On a Windows system, which Task Manager tab would you use to adjust the priority given to a
specific program?

1. Applications
2. Processes
3. Services
4. Performance

Processes
Which tool lets you view and directly edit the registry?

1. Msinfo32
2. System Configuration Utility
3. Mschonfig
4. Regedit

Regedit
You need to configure settings for a USB printer that you have just connected to your Windows 7 system. Which option in Control Panel should you use to do this?

1. System and Security
2. Hardware and Sound
3. Appearance and Personalization
4. Network and Internet

Hardware and Sound
What is the purpose of the dxdiag tool?

1. View information related to DirectX operation.
2. Configure your system to enable optimal troubleshooting and diagnosis of technical issues.
3. View logs about programs, system events, and security.
4. Gather information about your computer and to diagnose issues with your computer.

You use your computer to type documents in Portuguese that will be sent to Brazil. You purchase a second keyboard designed specifically for Portuguese. Which tool would you use to configure your computer for the new keyboard so you can switch between the Portuguese and English keyboards?

1. Region and Language in Control Panel
2. Personalization in Control Panel
3. Keyboard in Control Panel
4. Device Manager

Region and Language in Control Panel
Aero is a feature of which Windows versions and editions?

1. Windows XP and Vista Home Premium and Ultimate
2. Windows 7 Home, Professional, Ultimate, and Enterprise
3. Windows XP and Vista Professional, Ultimate, and Enterprise
4. All editions of Windows 7

Windows 7 Home, Professional, Ultimate, and Enterprise
Which tool can you use in Control Panel to control how times, dates, numbers, and currency
are formatted and displayed for your computer?

1. Administrative Tools
2. Region and Language
3. Personalization
4. Advanced System Settings

Region and Language
You have a Windows 7 computer shared by three users. Files that are used by all users are stored on the D: drive in various folders. The users that have created hundreds of files on this drive are having a hard time finding the files they need. Which feature can you configure to improve access for users?

1. Configure visual settings to optimize performance
2. Configure quotas on the D: drive
3. Configure location settings in Region and Language
4. Configure indexing to include the D: drive

Configure indexing to include the D: drive
You are a desktop technician for a small company and recently installed Windows 7 on an older workstation. Once complete, you notice that the Flip 3D feature is not available. You need to enable Flip 3D. What should you do?

1. Reinstall Windows.
2. Install a video card that supports Aero.
3. Add the Flip 3D gadget to the desktop.
4. Enable Flip 3D through UAC.

Install a video card that supports Aero.
Your computer has a single core processor that supports hyper-threading. In Windows, how can you verify whether hyper-threading has been enabled?

1. Task Manager will report CPU utilization up to 200%.
2. Task Manager will show CPU utilization graphs for two processors.
3. Task Manager will show more than a single process at a time using CPU resources.
4. Task Manager will show each application with two processes.

Task Manager will show CPU utilization graphs for two processors.
Your computer seems to be running slow. In particular, you notice that the hard drive activity light stays lit constantly when running multiple applications and switching between open windows, even though you aren’t saving large files. What should you do?

1. Defragment the hard drive
2. Add more disk space
3. Upgrade to a dual core processor
4. Add more memory

Add more memory
Which tool can you use to display statistics that tell you about the operation of your computer?

1. Event Viewer
2. Computer Management
3. Advanced System Settings
4. Performance Monitor

Performance Monitor
On a Windows system, which of the following is true of using groups?

1. Users can log on as the group and have all access rights assigned to the group.
2. Users and network resources, such as printers and shared folders, are made members of the group. All group members have access to all other group members.
3. A group is used by multiple users to share a single logon.
4. User accounts are made members of a group. Group members have the access rights
assigned to the group.

User accounts are made members of a group. Group members have the access rights
assigned to the group.
You manage a Windows 7 computer. You want to create a user account that can create and edit private files, start and stop the system, install applications, and add new device drivers. What group should this user be a member of?

1. Power Users
2. Guests
3. Users
4. Administrators

Administrators
You manage a computer that runs Windows 7. You want to create a new user account and allow the user to create and save files, install applications, and change the system time. What group membership should you assign for the new user?

1. Remote Desktop Users
2. Users
3. Guests
4. Administrators

Administrators
A user calls to report a problem. She is trying to install an application on a Windows 7 system, but cannot. In the past, she installed applications on her Windows XP system without any issues. She has always been a member of the Power Users group. What do you suspect is causing the installation issue?

1. Her group membership must include the Users group.
2. The operating system always denies changes to the registry settings.
3. The program is incompatible with this operating system.
4. Her group membership denies program installation on this operating system.

Her group membership denies program installation on this operating system.
Which component of Windows 7 prompts the user for credentials or permission to minimize the
dangers of unintended software installations?

1. Defender
2. Sidebar
3. User Account Control (UAC)
4. Firewall

User Account Control (UAC)
You manage a Windows 7 system. You need to create a user account that can create files, run applications, and install printers when the driver for the printer already exists on the computer. You want the user to have only the minimum rights necessary on the computer. This user should be a member of which group?

1. Guests
2. Users
3. Administrators
4. Power Users

Users
Which of the following is true of the Guest user account on a Windows system?

1. It cannot shut down the system.
2. It can view files but not run applications.
3. It is disabled by default.
4. It can view but not modify system files.

It is disabled by default
Which of the following creates a secure connection to a remote server?

1. SSH
2. ICMP
3. Telnet
4. FTP
5. SMTP

SSH
Which port does Telnet use?

1. 25
2. 34
3. 23
4. 80

23
You are in charge of desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems with a new device. You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding what you are saying and just can’t make it through the process. What should you do?

1. Tell the user to wait until you are scheduled to be in that location.
2. Establish a Remote Desktop connection and update the driver.
3. Drive to the other location as soon as possible and update the driver.
4. Escalate the call to another technician or your supervisor.

Establish a Remote Desktop connection and update the driver.
Which of the following network services or protocols uses TCP/IP port 22?

1. IMAP4
2. NNTP
3. TFTP
4. SSH

SSH
Which of the following remote access mechanisms in Windows lets you watch what a user is
doing and, if necessary, take control of the user’s desktop to perform configuration tasks?

1. Remote Desktop
2. Remote Assistance
3. SSH
4. Telnet

Remote Assistance
You are in charge of desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems with an application. He tries to describe what he is doing in the application that is causing the problem, but you just can’t understand what he might be doing. What should you do?

1. Establish a Remote Assistance connection and watch what the user is doing.
2. Drive to the other location as soon as possible, then watch as the user performs the task.
3. Establish a Remote Desktop connection and perform the task on the user’s system.
4. Schedule the user to get more training on using the application.

Establish a Remote Assistance connection and watch what the user is doing.
Don is an accountant in the Finance department, and for the last several months has been testing an online accounting program. After speaking with his manager, Don received permission to download a streamlined version of the software which requires a local installation. After downloading, Don tried to install the application, but the operating system will not allow it. Out of frustration, he called the Help Desk. The Help Desk personnel came to Don’s machine and installed the application without issue. Which of the following is the most likely reason Don could not install the application?

1. Insufficient disk space
2. Failed device driver
3. Insufficient permissions
4. Incorrect service pack level

Insufficient permissions
On a Windows system, which Task Manager tab would you use to adjust the priority given to a specific program?

1. Priority
2. Performance
3. Processes
4. Applications

Processes
Which tool lets you to automatically start an application or run a script based on triggers?

1. Device Manager
2. Event Manager
3. Task Scheduler
4. Task Manager

Task Scheduler
You have a computer running Windows 7. You want to configure User Account Control so that when a UAC prompt is shown, the desktop is not dimmed, allowing you to continue working without responding to the prompt immediately. What should you do?

1. In the Control Panel, go to System and Security, then System.
2. In the Control Panel, select System and Security, then System. Click System protection.
3. In the Control Panel, select Programs, then Programs and Fetaures.
4. Edit settings in the Local Security Policy.

Edit settings in the Local Security Policy.
You have an application that you would like to run every Monday at 3 p.m. on your Windows 7 workstation. Which tool would you use to configure the application to run automatically?

1. Startup folder
2. Task Scheduler
3. Services
4. Msconfig

Task Scheduler
You manage Windows desktops for your organization. You recently updated all of your workstations to Windows 7. Your organization relies on a particular application, which worked correctly in earlier versions of Windows, but now does not run in Windows 7. You have checked the application vendor’s web site but there is no update available. What should you try next to run the application? (Select two.)

1. Run the application in its own memory space.
2. Run the application in compatibility mode.
3. Create a virtual computer that runs Windows XP. Run the virtual computer each time the application runs.
4. Make all users who need to run the application members of the local Administrators group.
5. Purchase a new application that runs on Windows 7.

Run the application in compatibility mode.

Create a virtual computer that runs Windows XP. Run the virtual computer each time the application runs.

You have an application that compresses videos used in your online business. You want to make sure that the application continues to run in the background, even if you open other applications. How can you adjust the amount of attention given to that application?

1. Use Task Manager to modify the process priority.
2. Use Task Manager to modify the processor affinity.
3. Use Task Manager to switch to the running application.
4. Use the Services console to change the startup type to Automatic.

Use Task Manager to modify the process priority.
You need to install a 32-bit application on a 64-bit version of Windows. Where is the default
directory where the application will be installed?

1. %systemroot%Applications (32-bit)
2. %systemroot%Applications
3. %systemroot%Program Files (x86)
4. %systemroot%Program Files

%systemroot%Program Files (x86)
You want to configure User Account Control so that you see the permission prompt only when programs run, not when you make changes. When the prompt is shown, you do not want the rest of the desktop to be disabled. What should you do?

1. Disable Secure Desktop
2. Configure UAC to Never notify
3. Disable UAC
4. Configure UAC to Always notify

Disable Secure Desktop
You have a laptop running Windows 7. User Account Control (UAC) has been disabled. How would you re-enable UAC on the laptop? (Select two. Each choice is a possible answer.)

1. In the Control Panel, select System and Security, then System. Click Advanced system settings.
2. In the Control Panel, select System and Security, then System. Click System protection.
3. In the Control Panel, select User Accounts, then Credential Manager.
4. In the Control Panel, select User Accounts, then User Accounts.
5. In the Control Panel, select System and Security, then Action Center.

In the Control Panel, select User Accounts, then User Accounts.

In the Control Panel, select System and Security, then Action Center.

You want to configure an application to automatically run every time a workstation is booted. How can you do this?

1. Create a shortcut to the application in the Startup folder of the Start Menu.
2. Right-click on the application’s executable file and select Run As….
3. Use the System applet in Control Panel.
4. Right-click on the application’s executable file, select Properties, and then select Run On Startup.

Create a shortcut to the application in the Startup folder of the Start Menu.
You need to install a 32-bit application on a 32-bit version of Windows. Where is the default directory where the application will be installed?

1. %systemroot%Applications (32-bit)
2. %systemroot%Program Files (x86)
3. %systemroot%Program Files
4. %systemroot%Applications

%systemroot%Program Files
You want to make sure that you always have the latest patches installed for an order entry application created by DataComLink corporation. What should you do?

1. Download any patches from the company as you are notified of them.
2. Configure Windows Update to download and install updates automatically.
3. Check the DataComLink Web site regularly for patches and updates to the software.
4. Re-install the drivers on a regular basis.

Check the DataComLink Web site regularly for patches and updates to the software.
You have a computer running the original version of Windows Vista. You would like to take
advantage of several new features available in SP2. How can you do this?

1. Download and install SP2.
2. Purchase a new version of Windows 7.
3. Download and install SP1, then download and install SP2.
4. Download and manually install each individual feature needed.

Download and install SP1, then download and install SP2.
You have just finished installing the operating system on a new computer and the IT Manager has suggested that you install the Service Packs for it before you go home. There are three Service Packs currently available for the operating system. Which Service Pack should you install on the machine first?

1. The last Service Pack to have a feature you are interested in.
2. SP 1
3. None – wait until problems arise with the workstation before doing anything further.
4. SP 3

SP1
Which of the following components can be updated using the Windows Update service?

1. Operating system and all driver files.
2. Operating system and third-party applications.
3.Operating system, all drivers, and third-party applications.
4. Operating system and critical driver files.

Operating system and critical driver files.
Users have been experiencing periodic system lockups that generate the same error message. After checking Microsoft’s Web site, you find that a hotfix is available to address the issue. What should you do next?

1. Wait until the next service pack comes out.
2. Deploy the hotfix for users who have experienced problems.
3. Deploy the hotfix immediately on all company computers.
4. Deploy the hotfix on a test computer.

Deploy the hotfix on a test computer.
Which of the following actions taken on a Windows workstation will directly improve system security?

1. Create a password reset disk.
2. Install the latest updates.
3. Disable automatic reboot on error.
4. Create regular restore points.

Install the latest updates
Which of the following terms describes a Windows operating system patch that corrects a specific problem and is release on a short-term, periodic basis (typically monthly)?

1. Hotfix
2. Targeted software patch
3. Service pack
4. Kernel fix kit

Hotfix
Why should backup media be stored offsite?

1. It is required by government regulations in the USA.
2. It improves the efficiency of the restoration process.
3. To reduce the possibility of theft.
4. To prevent the same disaster from affecting both the network and the backup media.

To prevent the same disaster from affecting both the network and the backup media.
To protect your Windows 7 system, you’ve used System Restore to automatically protect your system using restore points. Will this adequately protect your data?

1. Yes, your workstation data is protected.
2. No, you need to create a backup of your user data as well.
3. No, you need to implement a RAID 0 array to protect your data.
4. No, you need to enable Remote Assistance.

No, you need to create a backup of your user data as well.
To protect your Windows 7 system, you’ve used System Restore to automatically protect your system using restore points. You’ve also used Backup and Restore in Control Panel to configure a nightly backup of your user’s data files. Will this adequately protect your system in the event of a hard disk failure?

1. Yes, your workstation system is protected.
2. No, you need to implement a RAID 0 array to protect your data.
3. No, you need enable previous file versions in System Restore.
4. No, you need to create an image of your Windows system as well.

No, you need to create an image of your Windows system as well.
Which Windows tool lets you perform automatic backups at regular times (such as on specific days at specific times)?

1. Task Manager
2. Event Manager
3. Task Scheduler
4. Disk Management

Task Scheduler
Even if you perform regular backups, what must be done to ensure that you are protected against data loss?

1. Store the backup media in an onsite fireproof vault.
2. Restrict restoration privileges to system administrators.
3. Write-protect all backup media.
4. Regularly test restoration procedures.

Regularly test restoration procedures.
You have implemented a regular backup schedule for your Windows server, backing up all data every weekend with incremental backups every other night. Your company has decided against storing backup tapes at an offsite location. Where would be the next best place to keep your backup tapes?

1. Locked in a room away from the server room.
2. On a shelf next to the backup device in the server room.
3. In a fireproof, locked safe.
4. In a drawer in your office.

In a fireproof, locked safe.
Which parameters of virtual memory can you control on a Windows workstation? (Select two.)

1. Maximum size of the paging file
2. Location of the paging file
3. Minimum time between memory swap operations
4. Maximum time between memory swap operations
5. Minimum size of the paging file

Maximum size of the paging file

Location of the paging file

Which tool would you use to adjust the operation of virtual memory in Windows Vista or Windows 7?

1. Clock, Language, and Region in Control Panel
2. Hardware and Sound in Control Panel
3. Advanced System Settings in Control Panel
4. Administrative Tools in Control Panel

Advanced System Settings in Control Panel
The paging file on a hard drive is sometimes called _________.

1. Upper memory
2. Virtual memory
3. Random access memory
4. Extended memory

Virtual memory
A customer complains of a slowly-operating Windows system. In researching the problem, you notice that the computer’s hard disk drive light stays illuminated for long periods of time as more applications are loaded. To speed up the computer, which of the following components should you consider upgrading?

1. Hard disk drive
2. CPU
3. System board
4. Memory

Memory
You have been having trouble with your laptop crashing. You would like your computer to create a memory dump file when it crashes. Where should you place the swap file?

1. Split the file between two hard disks
2. On the system partition
3. On a drive other than where the operating system files are stored
4. On a USB flash device

On the system partition
What is the recommended size of the paging file under normal circumstances on a Windows 7
system with 4 GB of RAM installed?

1. Equal to the amount of physical RAM.
2. As large as possible.
3. No more than 3 times the amount of physical RAM.
4. 1.5 times the amount of physical RAM.

Equal to the amount of physical RAM.

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