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The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and:
improved decision making.
Dell Computer’s use of information systems to improve efficiency and implement “mass customization” techniques to maintain consistent profitability and an industry lead illustrates which business objective?
Competitive advantage
The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:
survival.
In the information age, the obligations that individuals and organizations have concerning rights to intellectual property fall within the moral dimension of:
a. property rights and obligations.
In 2006, new United Kingdom RFID-enhanced biometric passports were cracked by UK security experts in 48 hours using equipment costing less than $500. The moral questions raised by this accomplishment center primarily around the dimension of:
system quality.
The concern that data values of an information source fall within a defined range reflects which quality dimension of information?
Validity
MIS typically produce:
fixed, regularly scheduled reports based on data extracted from the organization’s TPS.
How would you best categorize the types of systems Kia implemented in their defect early warning system?
An MIS to create reports from existing TPSs and a DSS for high-level analysis and forecasts
Which type of system would you use to determine what trends in your supplier’s industry will affect your firm the most in five years?
ESS
Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?
DSS
Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?
TPS
Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?
MIS
Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?
KMS
What type of information system is an intranet most easily adapted to:
KMS.
You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client’s constantly updating branding and style guides, which include multiple image files and text documents, to all of their branches. What system will best serve these needs?
An extranet with KMS capabilities
You have been hired by a non-profit agency to implement a system to handle their donations. Event fundraisers need to be able to quickly access a donor’s information and history. The marketing department needs to be able to create customized mailing lists, in order to send different messages to different types of donors. What system(s) will best meet these needs?
TPS with MIS capabilities
What category best describes the FBI’s CODIS system described in the chapter case?
c. KMS
Which type of system, from a constituency perspective, did Whirlpool need to improve?
c. TPS
This information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps.
GIS
The easy use of graphics in an ESS allows the user to:
look at more data in less time with greater clarity.
The information system used by Caesar’s Entertainment, which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements, impact analyses, is an example of:
ESS
Concur Expense Service software, described in the Interactive Session: Management as software that automates the travel and entertainment expense-reporting process, would be classified as
human resources system.
Tools for consolidating, analyzing, and providing access to vast amounts of data to help users make better business decisions are known as:
b. business intelligence.
What quality of the DSS did Procter & Gamble employ that was most integral to the determination of an effective solution for optimizing their supply chain?
Modeling capabilities
An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of:
MIS.
The components of a DSS are the:
database, software system, and user interface.
A DSS database is a collection of:
b. current or historical data from several applications or groups.
The chapter case on Renault’s information systems illustrates the use of which type of system to move to a pull-based model for its supply chain?
DSS
A system that uses data mining to guide decisions about customer retention can be categorized as a:
CDSS
Dell Computer’s online tools for selecting and customizing a new PC are a type of:
DSS.
As discussed in the chapter case, the COMPSTAT system developed by the New York City Police was a type of:
GIS.
The information system used by Caesar’s Entertainment, which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements, impact analyses, is an example of:
ESS
Electronic questionnaires in a GDSS
aid the organizers in pre-meeting planning by identifying issues of concern.
Idea organizers in a GDSS:
facilitate the organized integration and synthesis of ideas generated during brainstorming.
Stakeholder identification and analysis tools in a GDSS:
use structured approaches to evaluate the impact of an emerging proposal on the organization.
An essential component in the ability of GDSS to contribute to a collaborative environment is:
guarantee of user anonymity.
GDSS:
d. implement structured methods for organizing and evaluating ideas.
GDSS are most useful for tasks involving:
idea generation, complex problems, and large groups.
The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control is:
operations research.
_______________________ uses a set of integrated applications to address all aspects of the customer relationship.
CRM
The use of digital technology and the Internet to execute the major business processes in the enterprise is called:
e-business.
A suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes:
ERP systems.
This type of software enables data to be used by multiple functions and business processes for organization coordination and control:
enterprise software.
This software is built around thousands of predefined business processes:
enterprise software.
The most successful solutions for consistently and effectively achieving a business objective are referred to as:
best practices.
Synthesis
Select the functions of the system you wish to use.
In order to achieve maximum benefit from an enterprise software package, a business
c. changes the way it works to match the software’s business processes.
A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a:
supply chain.
Which of the following is an important capability for service-category business processes that is found in most major CRM software products?
a. Returns management
The concern that data values of an information source fall within a defined range reflects which quality dimension of information?
Validity
The concern that the structure of data is consistent within an information source reflects which quality dimension of information?
Integrity
Which of the four generic strategies to combat competitive forces did 7-Eleven implement?
Customer and supplier intimacy
The four major types of competitive strategy are:
low-cost leadership; product differentiation; focus on market niche; and customer and supplier intimacy.
Hilton Hotels’ use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to:
focus on market niche.
What strategy to counter competitive forces does US Airways emphasize in the case study for this chapter?
Low-cost leadership
Synthesis
c. Low-cost leadership, product differentiation, and strengthening customer and supplier intimacy
In the chapter-opening case, which of the four generic strategies against competitive forces did NASCAR focus on in implementing its new information systems?
a. Customer and supplier intimacy
Based on your reading of the International House of Pancakes case study, which strategy for combating competitive forces was a chief focus of IHOP’s updated information systems?
engthen customer and supplier intimacy
From your reading of the text, which general strategy to overcome market forces is an overarching focus for Stonyfield Farm?
From your reading of the text, which general strategy to overcome market forces is an overarching focus for Stonyfield Farm?
What strategy was implemented by Stonyfield Farm’s use of blogs?
Strengthen customer and supplier intimacy
Based on your reading of the case study text, which of the four generic strategies to deal with competitive forces was the motivating factor behind eBay’s acquisition of JotSpot and Kaboodle?
Product differentiation
According to the case study, Boeing’s decision to implement new knowledge management systems for its engineers was based on effecting what generic strategy to overcome market forces?
Low-cost leadership
According to your reading of the text, Procter & Gamble’s use of DSS illustrates the use of information systems to implement which common business strategy?
Low-cost leadership
A manufacturer of deep-sea oil rigs may be least concerned about this marketplace force.
New market entrants
Which of the following can force a business and its competitors to compete on price alone?
Transparent marketplace
When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a:
market niche strategy.
What competitive force do intelligent agent shopping bots enhance?
b. Bargaining power of customers
An information system can enable a company to focus on a market niche through:
intensive customer data analysis.
What is a business value of RSS?
a. Lowers costs and improves efficiency by minimizing Internet access
The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:
survival.
A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?
Survival
The most successful solutions or methods for achieving a business objective are called:
best practices.
The most successful solutions for consistently and effectively achieving a business objective are referred to as:
best practices.
Business processes are collections of:
routines
Advances in data storage techniques and rapidly declining storage costs have:
d. made routine violations of privacy cheap and effective.
The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of :
organizational and management capital.
To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use:
intelligent agents.
Compensation analysis is an example of:
human resources information systems.
These systems are designed to support organization-wide process coordination and integration.
Enterprise applications
The use of digital technology and the Internet to execute the major business processes in the enterprise is called:
e-business.
What is the most important benefit of an enterprise application?
Enabling business functions and departments to share information
Which type of enterprise application or technique would help you best identify hidden buying patterns of your customers?
Data mining using a CRM system
How does the implementation of enterprise applications introduce switching costs?
It is costlier to switch vendors.
Why is an order-to-cash service considered a complex process to implement as an enterprise application?
It needs information from many different functions of the enterprise.
Specifications that establish the compatibility of products and the ability to communicate in a network are called:
technology standards.
Place the following eras of IT infrastructure evolution in order, from earliest to most recent: (1) Mainframe and Minicomputer; (2) Client/Server; (3) Enterprise Internet; (4) Personal Computer; and (5) Electronic Accounting Machine.
5, 1, 4, 2, 3
Which type of software is created and updated by a worldwide community of programmers and available for free?
Open source
Prewritten, commercially available sets of software programs that eliminate the need for a firm to write its own software programs for certain functions, are referred to as:
software packages.

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