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Job Application

The purpose of the job analysis memo is a thorough scrutiny of the front office executive post at the Peninsula Excelsior hotel. This would be achieved by analyzing the job profile, company history and other relevant information, important qualifications for the job and finally the job analysis. Job Description I would be applying for the post of Front office Executive at the Peninsula Excelsior hotel.

The job duties and responsibilities include collaborating with the reservations department to handle group reservations, working with the tour leader and tour guide in assigning and allocating rooms for group check ins, deciding on group rates and complimentary room policies, and dissemination group lists to various departments after group arrivals. The basic requirement for this position is minimum GCE ‘O’ level with 1 year relevant working experience as Guest Relations Officer or Group Coordinator.

The applicant must also have a good working attitude, friendly disposition and confident personality. Company Description The Peninsula Excelsior Hotel is a newly renovated hotel in Singapore. It has an old tradition of impeccable hospitality. It has a comprehensive range of modern facilities and accommodation expected by today’s discerning tourists and business travelers and is located right in the heart of the city.

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The two towers of the Peninsula Excelsior Hotel offer 600 tastefully decorated rooms and suites above 100 vibrant shopping units with a wonderful view of the harbor.

The hotel has an excellent business center with facilities for private business meetings. High-speed Internet connections are available, along with projectors and flip charts to help in organizing seminars and conferences. It is also geared to meet the requirements of tourists looking for peace and relaxation with comprehensive facilities in the form of an unusual underwater lounge, 2 pools, a gym and spa. The hotel has recently been renovated and features three different types of rooms, namely premier club, business suites and standard guestrooms. Important Qualifications for the Job

As the front office executive responsible for handling large groups of guests, the Peninsula Excelsior hotel is looking for a competent and qualified individual with a knack for dealing with people and one who would add to its high standards of hospitality. The individual would be qualified to work on complimentary room tariffs and group rates. He should be well versed with current trends in the hospitality industry and have an innate ability to work with other departments. Job Analysis I would be well qualified for this position as I have relevant work experience in the front office department.

I am well versed with handling large groups of guests, coordinating with the respective managers of different departments, creating and maintaining schedules which help in smooth transfer of guests to their rooms without wasting time. Submission Format I would be submitting my application both electronically via email and by mailing it. COVER LETTER April 15th, 2008 Ms. Lisa Chang Peninsula Excelsior Hotel 5 Coleman Street Singapore 179805 Dear Ms. Chang, With reference to your ad for a position of Front office Executive at the Peninsula Excelsior Hotel, I would like to apply for the same.

The position advertised is for a professional and competent individual adept at handling large groups of people. With my experience in the hospitality industry, I am positive that my initiative and zeal would add value to your company. Having worked in the front office, I do understand the dynamics and the needs of an executive handling this important position. I have a sincere attitude towards my profession and have an innate ability to sustain high standards and maximize profits for my employers. I am also well versed in handling guest relations and maintaining inter-departmental relations.

I have studied Hotel Management, along with Financial and Marketing Management, Accounting, Computer Applications and Front Office Management where I have learnt the required skills in logistics, customer handling, room allocations, customized care and human resource management. These would help me in working at my best at your hotel. I feel that I would be an asset to your company. I welcome the opportunity to meet you to discuss my qualifications and your requirements. Thank you for your time and consideration. My resume is enclosed for your review. Sincerely, ABC XYZ Enclosure: Resume RESUME

ABC XYZ 3214 College Apartments Las Vegas, NV 89117 (702) 813-2349 [email protected] com Objective To secure a position of a front office executive in the hospitality industry, where I can utilize my customer relation and management skills, with the opportunity for future performance-based progression. Education University of Nevada Las Vegas Las Vegas, Nevada 2005- 2007 • GPA 3. 1 • Major: Hotel Management. Also studied Human Resource Management, Financial Accounting, Front Office Management, Financial and Marketing Management Community College Las Vegas, Nevada 2002-2005

• Studied Food and Beverage Management, Food Production, Computer Applications, Nutrition and Food Sciences Glendale Community College Glendale, California 2001- 2002 Work Experience Christ Hotel Las Vegas, Nevada 2007-Current • Front Office Assistant • Managed my own shifts whilst handling reception • Performing duties in day-to-day running of operations of the property • Handled customer queries, complaints, check ins and out, cash handling • Supervised reservations requests and procedures • Maintained excellent rapport with clients, dealt with large groups and itineraries Skills • Relationship Building

• Excellent Computer knowledge • Decision Making / Analysis • Team Building / Leadership • Communication Skills • Proficient in English, Spanish Activities Interests Include: Swimming, Golf, Baseball, Instrumental music PROJECT ASSESSMENT MEMO The project assessment memo is an assessment of my job application. This includes the context of the project, documentation, production and summary. Context of the Project I was extremely interested in furthering my career in the hospitality industry. Having worked for a year in the front office I felt I was ready to move on to larger responsibilities within the industry.

My goal therefore was to find relevant job openings that were suitable for my qualifications and work experience. Having searched the net I came across this current opening at the Peninsula Excelsior Hotel, which seemed particularly suitable and relevant to me. Documentation The 2 most critical documents for this project were my resume and the covering letter for the job application. Covering Letter: I put in all relevant information regarding my work experience and qualifications in the covering letter to elicit enough interest for my resume to be read.

Resume: Since I did not have much work experience I focused on my educational qualifications first in my resume and then went on to outline what my current job as front office assistant entailed. This was to highlight the fact that my current line of work was extremely suited to the job opportunity. Production There were 3 parts to this phase namely Research, Planning and Strategy. Research: I researched the Internet to find relevant job openings, which fit my qualifications and work experience.

Having found the Peninsula Excelsior job opening, I went through the hotel website and gathered as much information as I could. Planning: I worked on my covering letter and resume in order to make it as professional as possible. Strategy: As I didn’t have much work experience I focused on my educational qualifications in my resume and spoke of my personal capabilities in handling people in the covering letter. Summary For this project I used an existing cover letter and resume and worked on them to meet the criteria provided in the job description.

I believe that I constructively added value to the existing information in these documents in order to successfully advertise my qualifications. I added information about myself that ensured the employer that I am an excellent candidate for the position. I utilized common business writing techniques to create a professional style and look for my cover letter and resume. I am confident that the materials that I prepared will make me a competitive and attractive candidate for the Front Office Executive position at the Peninsula Excelsior Hotel.

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