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Job centres

In this meeting, the appraise and appraiser will discuss any problem s the employee is having and they can be dealt with. The manager will also identify any development needs and therefore any training they need in Lex. They will also discuss the employee pervious year’s performance and how it can improve for the future so they are set targets and objectives. Lex Transfleet carry out appraisal to ensure that their staff work well and feel a part of the company. Retraining for new technology

It is very important for Lex Transfleet to retrain their staff for new technology or new practices because the staff will be more confident and work better so that the customers will be more satisfied as they know the staff trained well e. g. new software’ the staff get and how they use it. Health and safety at Lex Transfleet In Lex Transfleet the employer carried out the risk assessment and this requires mangers to and supervisors to identify any potential dangers or risks.

Where appropriate the company takes control of the measures- e. g. it installs machinery guards or insists that staff wear protective clothing. The company issues everyone with a document called ‘safe working practices’.

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It is every employee’s duty to follow the practices. Plus the training given in the induction and the health and safety given the employer.

The employees are also given a policy hand book which includes the health and safety policy and this helps the employees because they know what to do in an emergency situation and also they know all the policies for example if something happened to an employee whilst working another employee would know what they are doing to help that person because they know what do cause they’ve read the policy handbook and was give an induction about health and safety.

The employees are also given health and safety training in the induction to make sure that when an incident happens they know what exactly to do because they have been given an induction about it. Training initiatives Training initiatives are investors in people which set a level of good practice of training and development for people to achieve business goals. National training awards are granted to people who have a successful training. It is important for Lex Transfleet to follow any training initiatives because once they are achieved and if they are good they can be used by another organisation.

E2- Analyse how effectively the procedures described in E1 enable people to perform their jobs well and maintain a safe and secure working environment. Staff Training Lex Transfleet allows the staff to train because it helps them to perform their job very well they learn more which makes them more efficient and motivated. The employees get a chance to learn more new things and improve on things there not good at. They learn more skills and knowledge on both the on-the-job and off-the-job training so they are very efficient.

Workers perform there job well by going over stuff that they haven’t been through also when there no good at something they can go over it and train more on that particular weak spot where there bad at this makes the employee more confident in what there doing an they improve a lot by training. Lex Transfleet ensures a safe working environment, because it reduces hazards because the employees know what they are doing and how they are doing it. They are trained on how to use all the machines so there is less risks of accidents happening in the environment.

Also Lex Transfleet makes sure that all the employees know all the hazards etc These are the potential gains from employee training. The main benefits to Lex is of training are improved productivity and motivation of staff and also better quality of services are given by Lex Transfleet employees e. g. they will give better customer service over the phone. Some here are some reason how it benefits employees and Lex to carry out staff training. The raining is effective because of the following:

It improves efficiency of Lex Transfleet because it helps the staff at Lex Transfleet perform there job very well because if the employees are praised and encouraged they become more confident an motivated because they will know from the review if they are doing good or not and when they are praised they know there doing well so they should keep it up and also the manager can identify any training needs so employees can be trained quickly and because it will be more efficient also grievances can be resolved so there are less problems and they are happier to work.

Lex Transfleet ensures a safe working environment because all the employees are well trained and they know all the hazards which is good because that means they are fully aware of what they are doing and how they are doing it. Retraining for new technology or new practices It improves efficiency of Lex Transfleet because it helps the staff to perform there job effectively.

Workers at Lex Transfleet will perform their job well because they will get to know about new practises early so they are more efficient because they will be able to use the new technology and gain more knowledge to use them early with new practises that les Transfleet will provide for example if they use a new software in Lex. Retaining for new technology and having new practises will ensure a safe working environment because they will know all the new hazards involved in the new technology so before they use it they would have already practiced so it makes it more safe for them.

Health and safety at Lex Transfleet Health and safety improves efficiency of Lex Transfleet because it helps the staff perform there job without any bad accidents that could take place in the environment as they are given training and there is a policy which they need to follow. In Lex Transfleet all employees perform there job well will health and safety because it helps them to perform their job effectively because they will not hurt themselves and also know what to do in an emergency which makes them efficient.

Lex Transfleet provides them with health & safety policy and practice documents so they will know what there doing and how they are doing it these all reduce the risks of injury. E3- Possible improvements for the training and procedures at Lex Transfleet. Staff training This can be improved at Lex Transfleet to improve the efficiency by giving more off the job training which will make the staff be more experienced and gain more knowledge as they won’t pick up bad habits.

This could improve the workers perform the job better by having more experience and motivated and also they know how to perform their job properly and give good service to the customers. This could make a safer and secure working environment by being able to know what they are doing and how they are using all the equipment. It could also making the training more intense and more often which will be more expensive but in the long run they worker will be more efficient and so will perform their job well and also they will get to know more about hazards as well.

They should also get more off the job training because it more professional this will help them to perform job well as well as reducing risks as they will not pick any bad habits form fellow employee Appraisal and performance reviews This can be improved at Lex Transfleet to improve the efficiency of the workers by having it twice a year instead of an annual basis. This mean that the problems and issues can be solved quickly, training needs can be raised quickly and therefore they become more efficient as things are picked up more quickly.

This could make a safer and secure working environment by giving the workers the training more quickly ands so reduces the risks. Also they can tell there manager of any miss problems quickly or any disputes with other workers reducing it so that problems can be resolved quickly. Retraining for new technology This can be improved at Lex Transfleet to improve the efficiency improve the workers perform the job better by knowing what they are suppose to do with the new technology an they will know how to use it.

This could make a safer and secure working environment by reduces using new machinery they will be able to use the new technology properly because they will be fully trained on how to use it. National Training Initiative This can be improved at Lex Transfleet to improve the efficiency by giving out more awards and make all the employers work hard an train a lot to achieve this award by achieving this award employees are known to be qualified and more efficient.

This could improve the workers perform the job better by training more and gaining more knowledge and learning new skills which makes there more efficient and motivated. This could make a safer and secure working environment by making a better working environment for the customers because the staff will be more motivated and work better and harder. Health and safety training This can be improved and more often Lex Transfleet to improve the efficiency by having it more often and more intense. Maybe have more off the job training to make this aspect very important.

This could improve the workers perform the job better by giving more training about health and safety because they will know all the hazards and risks which will reduce injuries. This could make a safer and secure working environment if it is done more often as then the worker will know all the risks and hazards and reminded about them again In case they forget. This reduces the amount of people injured and not coming to work, hence improving the efficiency of the business.

Unit 2 People in Business – Lex Transfleet F F1- Describe the rights of the customers under consumer law and identify features within Lex Transfleet those contribute towards good customer service. Customer Service Customer service is an organization’s ability to supply their customer’s wants and needs. Customers and business managers are a like they talk about what good customer service is and isn’t, Customer service is the ability to provide a service or product in the way that it has been promised. Also it is about treating others as you would like to be treated yourself.

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