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Kinn’s Chapter 25 Homework

Which of the following documents lists the order in which business is to be conducted during a meeting?
a. Agenda

b. Bylaws

c. Itinerary

d. Minutes

a. Agenda
An office with more than ________ employees should have one person designated as a supervisor or office manager.

a. 2

b. 3

c. 4

d. 5

b. 3
Which of the following is a quality of an effective leader or office manager?

a. Has a sense of fairness

b. Has good communications skills

c. Uses good judgment

d. All of the above

d. All of the above
The type of power that is evident when a person is knowledgeable about a subject is called:

a. coercive power

b. expert power

c. legitimate power

d. referent power

b. expert power
Disobedience to authority is termed:

a. cohesiveness

b. impenetrability

c. meticulousness

d. insubordination

d. insubordination
Which subjects cannot be discussed at a job interview?

a. work experience

b. Previous terminations of employment

c.. religion

d. None of the above can be discussed in the interview

c. religion
A long-term medical assistant should be terminated immediately without notice for which of the following events?

a. Being late more than three times

b. Displaying a poor attitude

c. Embezzlement

d. Calling in sick more than twice

c. Embezzlement
Which of the following is not necessary information on an itenerary?

a. Date and time of departure

b. Date and time of return

c. Mode of transportation

d. Contact name at hotels

d. Contact name at hotels
Which of the following is an unlawful pre-employment inquiry?

a. Are you over 18 years of age.

b. Do you have a mental impairment that could interfere with this job?

c. Have you been convicted of a crime?

d. How many children do you have?

d. How many children do you have?
Which of the following guestions is legally allowed during an initial interview for employment as a medical assistant?

a. When did you graduate from medical assisting school?

b. Are you married?

c. Do you plan to have children?

d. What church do you attend

a. When did you graduate from medical assisting school?
The practice is experiencing an increased number of telephone calls from established patients with questions about office insurance policies. Which os the following is the most effective method to solve this problem?

a. Ask the physician to summarize office policies on a patient’s first visit.

b. Designate one of the staff to handle all information calls.

c. Develop and distribute a practice information booklet with insurance information.

d. Place an office procedure manual in the office lobby.

c. Develop and distribute a practice information booklet with insurance information.
Patient instruction sheets include:

a. preparation for x-ray studies and tests

b. how to collect a urine specimen

c. taking medication

d. all of the above

d. all of the above
Management problems can often be avoided by careful definition of the areas of responsibility for each staff member.
True/False
True
Micromanagement is managing with extreme or excessive care in the treatment of details
True/False
True
The best time to terminate an employee is usually at the beginning of the day.
True/False
False
Which is not a type of leader?

a. Charismatic

b. Transitional

c. Transformational

d. Laissez-faire

d. Laissez-faire
A well-written patient information folder may reduce calls to the physician’s office by up to:

a. 10%

b. 15%

c. 30%

d. 50%

c. 30%
The power of influence:

a. is always positive

b. is always negative

c. can be either positive or negative

d. is neither positive or negative

c. can be either positive or negative
Teams are more effective if they are:
Selected Answer:
Correct
Answers:
a. motivated

b. cohesive

c. happy

d. all of the above

d. all of the above
Which of the following is true about healthy employee-employer relationships?

a. All of them make succesful friendships

b. It may be difficult to reprimand employees who are also friends.

c. A friendly relationship will never interfere with the work relationship

d. It is never wise to develop any kind of friendship with employees.

b. It may be difficult to reprimand employees who are also friends.
The process of inciting a person to some action or behavior is called:

a. a reprimand

b. motivation

c. circumvention

d. appraisal

b. motivation
A chain of command is unwise in a physician’s office.
True/False
False
A person who is currently employed should never be approached to take a new position.
True/ False
False
Continuous staff development and training are crucial parts of managing a successful medical practice.
True/False
True
All references should be checked on an employee prior to completing the hiring process.
True/False
True

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