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MAN 4701- Chapter 15, Consumer Protection.

A prime social responsibility of business is to safeguard customers
While continuing to supply them with goods and services they want.
Consumers have become more dependent on businesses for product quality because
The complexity of products makes choices complicated for customers
Which organization brings together 300 nonprofit groups to espouse the customer viewpoint
Consumer Federation of America
Which of the following statements is not true about the organization Consumer Reports
It is supported by the federal government
A goal of the consumer movement is to make consumer power
An effective counterbalance to the rights and powers of firms that sell goods and services.
The “right to be heard” assures that consumers interest will:
Receive full and sympathetic consideration
The act that requires lenders to inform borrowers of the annual rate of interest to be charged, plus related fees and services charge is called:
The Truth in Lending Act
In the United States, which of the following agencies enforces the laws prohibiting deceptive advertising?
Federal Trade Commission
The law requiring that toys and infant products be tested before sale is called the
Consumer Product Safety Improvement Act
Manufacturers making false or misleading claims about a competitor’s product is
Illegal and unethical
Before deregulation, government agencies
Held prices artificially high, shielding businesses petition
Which of the following limits the collection of information online from and about children under the age of 13?
The Children’s Online Privacy Protection Act
The main responsibilities of the natural Highway Traffic Safety Commission is to:
Set motor vehicle safety standards
Which of the following is a mission of the Food and Drug Administration?
To assure the safety and effectiveness of a wide range of consumer products.
The major federal consumer protection agencies are authorized by law to:
A. Intervene directly into the very center of free market activities, if that is considered necessary to protect customer.
B. Substitute government mandated standards for decision making by private buyers and sellers.
Online shoppers have always been concerned that:
Information they reveal in the course of a sales transaction might be misused.
An identifying marker placed on a user’s computer hard drive during visits in order to identify the user during each subsequent visit and to build profiles on their behavior overtime is called a:
Cookie
Advertising that is targeted to particular customers, based on the observed online behavior, is called:
Behavioral advertising
When businesses adopt voluntary policies for protecting the privacy of individuals information disclosed during electrical transactions, this is called:
Industrial self-regulation
Under what legal doctrine does a firm bear legal responsibilities for injuries caused by something it made or sold, whether or not it was negligent or breach of warranty?
Strict liability
Many companies have argued that the evolution of strict liability has
Unfairly burden them with excess cost
Under proposals to establish a uniform federal standard for determining liability
Companies would not have to go through repeated trials on the same charges in different states
One alternative to product liability lawsuit is called
Alternative dispute resolution
In some cases, businesses have band together to agree on how they will treat their customers. This is called:
Voluntary industri codes of conduct
Businesses take that a number of measures respond voluntary to customer demands. Which of the following is an example of such a measure?
Consumer call centers.
Managing for product quality is an attempt by business to address its suppliers’ needs?
False
The law requiring that toys and infant products be tested before sale is called the?
Consumer Product Safety Improvement Act.
Consumers make less rational choices when they have accurate information about a product
False
Before deregulation, government agencies frequently?
Held prices artificially high, shielding businesses from competition.
In the “consumer self-help” approach to protecting consumer privacy rights, new government regulations will protect the consumer online?
False
A goal of the consumer movement is to make consumer power?
An effective counterbalance to the rights and powers of firms that sell goods and services?
Under what legal doctrine does a firm bear legal responsibility for injuries caused by something it made or sold, whether or not it was negligent or breached a warranty?
Strict liability
Businesses can take a number of measures to respond voluntarily to consumer demands. Which of the following is an example of such a measure?
Consumer call centers.
Consumer groups have generally opposed the idea of product liability reform using which of the following arguments?
Strict liability should be retained.
Consumers have become more dependent on businesses for product quality because?
The complexity of products makes choices complicated for consumers
One alternative to product liability lawsuits is called?
Alternative dispute resolution.
An identifying marker placed on a user’s computer hard drive during visits in order to identify the user during each subsequent visit and to build profiles of their behavior over time is called a?
Cookie.
When businesses adopt voluntary policies for protecting the privacy of individuals’ information disclosed during electronic transactions, this is called?
Industry self-regulation.
The Department of Agriculture has authority over genetically modified food and some chemicals that may affect consumers?
False
Manufacturers making false or misleading claims about a competitor’s product is?
Illegal and unethical.
Many companies have argued that the evolution of strict liability has?
Unfairly burdened them with excess costs.
A prime social responsibility of business is to safeguard consumers?
While continuing to supply them with goods and services they want.
The Children’s Online Privacy Protection Act limits the collection of information online from and about children under the age of 13?
True

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