the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources
Define Organizational effectiveness
providing a product or service that customers value
Define Organizational efficiency
refers to the amount of resources used to achieve an organizational goal
Name the three categories of management skills
What are Top Managers responsible for?
for the entire organization
What are Middle Managers responsible for?
for business units
What are First-line Managers responsible for?
for production of goods and services
Name the vertical management types
First Line Managers
Name the Horizontal management types
What are Functional Managers responsible for?
for departments that perform specific tasks
What are General Managers responsible for?
for several departments
What are some rapid environmental shifts for the New Workplace?
-Shifting social values
What are the four management functions
Define Conceptual skill
the cognitive ability to see the organization as a whole system and the relationships among its parts
Define Human skill
the managers ability to work with and through other people and to work effectively as a group member
Define Technical Skills
the understanding of and proficiency in the performance of specific tasks
What are Informational Roles?
they describe the activities used to maintain and develop an information network
What is an Interpersonal Role?
it pertains to relationships with others and are related to the human skills described earlier
What is a Decisional Role?
it pertains to those events about which the manager must make a choice and take action
What is an Interim manager? Also known as a contingent manager
they are not affiliated with a specific organization but work on a project-by-project basis or temporarily provide expertise to organizations in a specific area.
What is one of the important ideas in the text’s definition of management?
The management functions of planning, organizing, leading, and controlling
Which of those best describe organizing?
Assigning responsibility for task accomplishment
The degree to which an organization achieves a stated goal refers to
Which skill includes specialized knowledge and analytical ability?
Critical management missteps include
Inability to build a team
treating people as instruments
Suppressing dissenting views
poor communication skills
What level in the management hierarchy would an executive director be?
A top Manager
What are the roles of an Informational Manager?
What are the roles for a Interpersonal Manager?
What are the roles for a Decisional Manager?
What does a monitor do?
Seek and receive information, scan periodicals and reports, maintain personal contacts
What does a Disseminator do?
Forward information to other organization members; send memos and reports, make phone calls.
What does a Spokesperson do?
Transmit information to outsiders through speeches, reports, memos.
What does a Figurehead do?
Perform ceremonial and symbolic duties such as greeting visitors, signing legal documents.
What does a Leader do?
Direct and motivate subordinates; train, counsel, and communicate with subordinates.
What does a Liaison do?
Maintain information links both inside and outside organization, use e-mail, phone calls and meetings
What does an Entrepreneur do?
Initiate improvement projects, identify new ideas, delegate idea responsibility to others.
What does a Disturbance handler do?
Take corrective action during disputes or crisis resolve conflicts amount subordinates adapt to environmental crises
What does a Resource allocator do?
Decide who gets resources schedule, budget, set priotities
What does a Negotiator do?
Represent department during negotiation of union contracts, sales, purchases, budgets; represent departmental interests
To meet the needs of the organization, all managers carry out the three major categories of roles. What are these categories?
What are some benefits of using interim managers?
-The manager faces new and interesting challenges
-The manager has some flexibility
-No long-term commitment for the organization
-An organization’s use of specialist skills
motivating others to help you accomplish goals
A group that comes together to meet common goals
Define a Top Manager
A CEO, CFO, or other manager who is one of the chief leaders of the organization
Define Functional Manager
A manager who heads a department and supervises only one type of work or employee
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