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Management and Organizational Behavior

Due to the complex and varied dynamics and processes that constitute the functioning of an organization, its dimensions may be defined in so many ways. In analyzing and defining an organization, metaphors may be used to represent distinct features and processes that occur in various levels of the organization. For instance, the different processes and operations that make up the organization as a system make it a machine that oversees and carries out varied functions, whether through the actions of the organization’s human capital or the accomplishment of operations and processes through the utilization of technological facilities.

The dynamics of the organization’s human capital and technological facilities in the process of realizing organizational goals and objectives form the bases of the organization as a socio-technical system. In order to understand the machine-like dynamics of an organization inherent within the concepts of socio-technical systems, the structure of the Telebank Call Center shall be reviewed and thoroughly analyzed.

With this in mind, the remainder of this discussion shall focus on the socio-technical aspect of Telebank in light of aforementioned issues. By and large, this particular discussion focuses on providing actual evidences from the organizational profile of Telebank in order to establish how the social

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and technical aspects of an organization are essential in its functioning like the prerequisites of running a machine. Socio-Technical Systems

The existence and continued development of relationships or connections within the organization is inevitable as its functioning and operations are deeply connected with how its constituents work together towards the accomplishment of shared organizational goals and objectives. However, in ensuring that the constituents or components of the organization shall work collaboratively and efficiently, following various standards and guidelines in structuring the organization is highly important.

This particular task necessitates thorough planning and implementation of different arrangements in all aspects of functioning and operations that develop the organizational framework. (Cliffs Notes, N. D. a) For instance, the hierarchical arrangement of power and authority is structured according to superiority, job specifications, division of labor among departments, the networking of each aspect or department within the organization, and so on. (Cliffs Notes, N. D. b)

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