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Management Ch. 1

controls the quality and quantity of output relative to the cost of inputs
which of katz essential managerial skills is most important for top managers
conceptual skills
real management learning starts with commitment to
experience and self assessment
______ is the process of measuring performance and taking action to ensure desired results
quality of work life
overall quality of human experience in the workplace
Ronald, a marketing manager at Tesron Automobiles, is discussing an automobile concept with the design team, and the discussion quickly turns argumentative. Ronald, aware of his tendency to get angry very quickly, diffuses the argument by diverting the group’s attention to another topic. This scenario illustrates that Ronald has a high degree of
emotional intelligence
Pauline, a manager at Woorth Industries, acts as a translator for the company’s clients in China because of her fluency in Mandarin. Which of the following roles of a manager is she performing in this scenario?
Allen, a salesman at a retail store, is a quick learner and knows how to handle customers. He could become an assistant manager if he wasn’t reluctant to take on more responsibility and eager to get off work soon. Which of the following skills does Allen lack, for his career advancement?
knowing how to write a business plan, using statistics to analyze data and preparing visual aids are part of a managers
technical skill
a manager who’s responsibility is limited to a sphere of that department is a _________ manager
the difference between performance effectiveness and performance efficiency is
effectiveness is an output measure of goal accomplishment and effectiveness is the measure of the resource costs associated with goal accomplishment
the productivity of a company is effective and efficient if
goals are achieved and resources are not wasted
job migration occurs primarily when firms
shift jobs from one country to the other
characteristics of knowledge workers
valued for their creative minds not just physical capabilities
advantage of reshoring
helps safeguard the intellectual property of a firm
if you do not work towards your full potential ( only selling 10 units when you can sell 15) you are working
present day organizational trends tend to
focus on valuing human capital
manager who oversees all of the operations of a firm from department to department
general manager
defining characteristic of a manager with great human skills
high degree of emotional intelligence

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