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Management CH 12

All of the following are questions relevant to human resource planning EXCEPT
“What was the volume of business over the past five years?”
According to MANAGER’S SHOPTALK in chapter 12, which of the following would improve your chances of getting the job?
Turning questions into conversations
The strategic approach to human resource management recognizes key elements. Which of the following is NOT an ingredient in successful human resource management?
Only top-line managers are predominantly human resource managers.
which of the following is a device for collecting information about an applicant’s education, previous job experience, and other background characteristics?
An application form
An example of _____ is when current employees are given preference when a position opens in their organization
internal recruiting
_____ is a listing of job duties and desirable qualifications for a particular job
A job description
At GoodSpeak Telecommunications, employees receive a cash bonus when they submit names of people who subsequently accept employment with the company. This is an example of which innovation in recruiting?
Employee referral
All of the following are selection devices used for assessing applicant qualifications EXCEPT a(n) _____.
drug usage test
Which of the following performance appraisal methods essentially evaluates employees by pitting them against one another?
Performance review ranking system
Which of the following refers to all monetary payments and all goods or commodities used in lieu of money to reward employees?
Compensation
has led to the elimination of many positions in organizations
Restructuring
Which of these is(are) part of new approaches to recruiting?
All of these
Which legal act underscored the need for well-written job descriptions and specifications that accurately reflect the mental and physical dimensions of jobs?
Americans with Disabilities Act
While interviews are _____, they are generally _____ predictors of subsequent job performance
widely used, not valid
All of the following are goals of human resource management EXCEPT
turning over an effective workforce
Which of the following is a process that uses multiple raters, including self-rating, to appraise employee performance and guide development?
A 360-degree feedback
Greene, Inc. requires that all managers undergo gender sensitivity training with the intent of eliminating gender stereotypes in the organization. This is an example of:
affirmative action
Family and Medical Leave Act require employers to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies.
12
Sandra, a human resources manager at an advertising firm, is currently in the process of determining the value and worth of advertising executive positions within the agency. This is referred to as _____.
job evaluation
In _____, an experienced manager shows a new employee how to perform job duties.
on-the-job training
When an experienced employee guides and supports a newcomer or less-experienced employee, this is referred to as _____.
mentoring
On employee applications and during interviews, it is appropriate to ask all of the following EXCEPT
race or color of skin.
The most common form of formal corporate training is
classroom training
Which of the following refers to a method of directing, instructing and training a person with the goal to develop specific management skills?
Coaching
Which of the following means using computers and telecommunications equipment to do work without going to an office?
Telecommuting
Which legal act establishes mandatory safety and health standards in organizations
Occupational Safety and Health Act
Intentionally reducing the company’s workforce to the point where the number of employees is deemed to be right for the company’s current situation is referred to as
rightsizing
____ is part of the new social contract for employees
Employability, personal responsibility
_____ is the first step in attracting an effective work force
Human resource planning
Which of the following created the Equal Employment Opportunity Commission?
Civil Rights Act
Which of the following is a recruiting approach that gives applicants all pertinent and realistic information about the job and the organization?
Realistic job preview
_____ is the second step in attracting individuals who show signs of becoming valued, productive, and satisfied employees.
Choosing recruiting procedures
Which of the following is tied to the goal of managing talent in organizations?
Training and development
_____ is developed from critical incidents relating to job performance
Behaviorally anchored rating scale
Which are used to help determine why employees are leaving their jobs?
Exit interviews
The _____ prohibits discrimination based on physical or mental disability.
Behaviorally anchored rating scale
Recruiting and selecting employees involves which human resource management goal?
Finding the right people
The _____ prohibits discrimination against qualified individuals by employers for a demand of “reasonable accommodation.”
American with Disabilities Act
Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of the knowledge, experience, skills, and capabilities of employees?
Human capital
Which of the following refers to the process of determining the skills, abilities, and other attributes a person needs to perform a particular job?
Selection
Which of the following is inappropriate to ask on an employment application?
Applicant’s ancestry/ethnicity
_____ is incentive pay that ties at least part of compensation to employee effort and performance
Pay-for-performance
Artie’s Pretzels is a small but well-known company that receives thousands of job applications every year, though it only fills about 50 positions annually. Company managers have learned that Artie’s human resource practices are one of the driving factors that attract potential employees. Artie’s Pretzels is an example of a(n) _____.
employer of choice
Which of the following is a key performance driver that is tied to human capital investments?
Innovation
_____ generates higher employee commitment, development, and satisfaction than does _____.
Internal recruiting, external recruiting
_____ refers to the activities undertaken to attract, develop, and maintain an effective workforce within an organization
Human resource management
With _____, compensation is linked to the specific tasks that an employee performs.
job-based pay
From the employer’s viewpoint, which of these is part of new social contract?
: Incentive compensation
Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees. Pizza Deluxe University would be considered a(n) _____.
corporate university
Which Health/Safety law requires continued health insurance coverage (paid by employee) following termination?
Consolidated Omnibus Budget Reconciliation Act
In the new workplace, _____ are people who work for an organization, but not on a permanent or full-time basis.
contingent workers
Bryan, who works in the human resource department, is interested in gathering data on the projected number of resignations and retirements over the next ten years. He is most likely to perform which of the following activities?
Human resource planning
Blayne is interviewing for an IT specialist position at a technology firm. His interviewer informs him that he will ask him a series of standardized questions that are being asked of every applicant interviewing for the same position. This can best be described as what type of interview?
Structured interview
All of the following are current strategic issues of particular concern to managers EXCEPT
term-53
While on a job interview for an administrative position at a university, Alyssa was asked to respond to simulated memos and emails that are similar to those she would address if she was in that position. This is an example of a(n) _____.
work sample test
One of the newest ways of gauging whether a candidate is right for the company is by checking
social networking sites
A(n) _____ is a company that is highly attractive to potential employees because of human resources practices that focus on tangible and intangible benefits, and that embraces a long-term view to solving immediate problems.
employer of choice
Rock Bottom, Inc. (RBI) has a relatively high turnover rate among its new employees. Recently, the human resource department conducted a series of interviews with employees who were choosing to leave RBI after a short period of time. It was concluded that unmet expectations were the primary reason these people were leaving so soon. RBI can begin to solve this problem by emphasizing
the use of realistic job previews
_____ is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied.
Recruiting
Which of the following is NOT a method used in external recruiting?
Employee resource chart
The hiring of applicants based on criteria that are not job-related is called
Jenna has been given the assignment of determining how many new tellers her bank will need to hire over the next five years. Which of the following questions is irrelevant to her task?
All of these are relevant
Which of the following restricts mandatory retirement?
The Age Discrimination in Employment Act
____ provide more challenging assignments, prescribe new responsibilities, and help employees grow by expanding and developing their abilities.
Promotions
Colby is a new interviewer who just finished an interview with Renee. Her professional style and her flawless grooming immediately struck him. Colby gave Renee a very good evaluation although her previous work experience and educational background were not that exceptional. What rating error did Colby succumb to?
Halo effect
One of the most dangerous performance evaluation errors is _____, which places an employee into a class or category based on one or a few traits or characteristics.
stereotyping
In utilizing the matching model of employee selection, the organization offers _____ and the employee offers ____.
inducements, contributions
The forecasting of human resource needs and the projected matching of individuals with expected job vacancies is referred to as human resource _____.
planning
_____ dramatically extends the organization’s recruiting reach, offering access to a wider pool of applicants and saving time and money.
E-cruiting
The process of observing and evaluating an employee’s performance, recording the assessment, and providing feedback to the employee is referred to as:
performance appraisal
A(n) _____ typically lists job duties as well as desirable qualifications for a particular job.
job description
72. _____ is a systematic process of gathering and interpreting information about the essential duties
A job analysis
_____ requires the applicant to play the role of a manager who must decide how to respond to ten memos in his or her in-basket within a two-hour period
In-basket simulation
What type of interview allows the applicant a great deal of freedom in determining the course of the conversation, bringing to light information that could otherwise remain concealed?
Nondirective interview
Which of these may include intelligence tests, aptitude and ability test, and personality inventories?
Employment tests
Recruiting methods that are used to promote the hiring, development, and retention of “protected groups” are examples of
affirmative action
Lainie was denied a promotion to partner in her accounting firm because of her gender. Lainie is a victim of _____.
discrimination
_____ allow employees to select the benefits of greatest value to them.
Cafeteria-plan benefits packages
Conolly Company uses internal recruiting whenever possible. This practice:
generates increased employee commitment
A junior VP at a financial services firm meets regularly with Edward, a retired businessman who is now in the business of directing, instructing, and training managers in the development of their personal competencies. Edward can best be described as a(n)
Coach
____ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization.
Affirmative action

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