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Management Ch Essay

As companies grow they have to learn how to communicate more efficiently so they understand how everyone connects to each other. This Is crucial so that everyone is on the same page 2-24) using this list of corporate values and Exhibit 2-4, describe Capon’s organizational culture. In which areas would you say that Capon’s culture is very gig (or typical)? Explain. I believe the area of capos culture that Is very high is stability and attention to detail. This Is because stability Is In his 10 culture values.

He Is always trying to make everyone in his company feel good for the customer and also for the coworkers. For instance, when he gave his employees free food, or having fun with horsing around with them every once in a while so that the company does not feel boring or stale. 2-25) How did Capon’s corporate culture begin? In 2000 when Tony Whish became CEO. Tony Is the epitome of weirdness and nullity. After losing his own company culture to corporate ideologies, he was committed to making sure that Capos embedded a strong culture within the organization.

So he co-created, with all the employees of the firm, spanning over a year, ten committable

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core values’ of Capos, to promote the very best customer service and experience, driven by their slogan “delivering happiness”. Capos commitment to its family-like culture can be seen when recruiting new applicants. Applicants have to do 2 sets of interviews: 1st involves the customary questions on technical skills and experience, 2nd is purely based on the culture-fit with the organization.

Applicants have to pass both interviews in order to be accepted. Once they are a part of the organization, every trainee must go to a 4-week training program. After this there is a role-play of a graduation ceremony and each new employee must take the Capos pledge to the ten core values. The purpose is for the new employees align their core values with that of the company and assume responsibility. 2-27) The right culture with the right values will always produce the best organizational performance.

What do you think of this statement? Do you agree? Why or why not? I absolutely agree with this statement. Every company’s values affect how the employees act and also how the customers react. Like for instance, at Walter, they have a rule called the “10-foot rule” If a customer is within 10 feet of you, ask them if there is something they need, 9 times out of 10, they do and more than likely buy more things because you are helping them. Every company has a different culture, which is always produce the best performance.

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