logo image

Management Info CH. 9

A company’s suppliers, supplier’s suppliers, and the processes for managing relationships with them is the
Upsteam portion of the supply chain
A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a
Supply Chain…
Analyzing customer buying patterns is an example of
analytical CRM
Components or parts of finished products are referred to as
intermediate products
Customer relationship management applications dealing with the analysis of customer data to provide information for improving business performance best describes ________ applications.
analytical CRM
Customer relationship management systems typically provide software and online tools for sales, customer service, and
Marketing
Enterprise systems are strictly internally oriented; other types of enterprise applications must be used for communicating with customers and suppliers.
False
Firms can use social networking sites to improve their efficiency in customer service.
True
In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products.
False
In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.
True
Operational CRM applications include tools for
salesforce automation
PRM provides a firm and its distributors trade information and distributes leads about customers.
True
Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.
False
Supply chain inefficiencies can waste as much as 25 percent of a company’s operating costs.
True…
The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain.
True…
The business value of an effective supply chain management system includes all of the following except
Increased inventory levels
The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers
False
Uncertainties arise in any supply chain because of
unforseeable events
Which of the following is not one of the key challenges facing global supply chains?
Increased costs
Which of the following is not true about enterprise systems?
Enterprise software is expressly built to allow companies to mimic their unique business practices.
Which of the following statements about enterprise applications is not true?
Enterprise applications are best implemented when few changes in business processes are required….
Which of the following would not be considered a contact point?
Intranet…
Which supply chain planning function determines how much product is needed to satisfy all customer demands?
demand planning
You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take?
Select the functions of the system you wish to use
________ management is an important capability for customer service processes that is found in most major CRM software products.
…Returns

Need essay sample on "Management Info CH. 9"? We will write a custom essay sample specifically for you for only $ 13.90/page

Can’t wait to take that assignment burden offyour shoulders?

Let us know what it is and we will show you how it can be done!
×
Sorry, but copying text is forbidden on this website. If you need this or any other sample, please register

Already on Businessays? Login here

No, thanks. I prefer suffering on my own
Sorry, but copying text is forbidden on this website. If you need this or any other sample register now and get a free access to all papers, carefully proofread and edited by our experts.
Sign in / Sign up
No, thanks. I prefer suffering on my own
Not quite the topic you need?
We would be happy to write it
Join and witness the magic
Service Open At All Times
|
Complete Buyer Protection
|
Plagiarism-Free Writing

Emily from Businessays

Hi there, would you like to get such a paper? How about receiving a customized one? Check it out https://goo.gl/chNgQy

We use cookies to give you the best experience possible. By continuing we’ll assume you’re on board with our cookie policy