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Management Information System Essay

I worked part-time for a restaurant for more than a year. I was designated in doing the cashiering functions which required me to process the order and cash or credit card payments of customers. We used a POS

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(Point of Sale) system where in I process each sale through entering the items ordered by the customers. After which, the details of the orders are transmitted to the kitchen terminal for the preparation. The POS

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system computes for the total amount of each sale and the total number and amount of sales per day, month and year.

Moreover, at the end of each day, a summary of the food items sold can be generated in the system and then manually entered on a monitoring file. Such gathered data is useful for the each restaurant’s inventory. It is very crucial to determine the sales of each food item to accurately anticipate and formulate a forecast for inventory purposes. Moreover, I believe that the company uses this information to evaluate the performance of each existing products, and if such item was performing poorly in terms of sales, the removal of the item can done and the addition of a new dish can be considered.

The POS

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system also ensures that each order is served to the customers since the kitchen staff can tag it in the system as served after doing so. However, the POS

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was also defective in some ways like most computer-bases systems. There were times that the machine would not work and therefore the need to manually process orders arises which can trigger a build up in the order queue and increase customer complaints.

Moreover, the POS

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system can be very sensitive since it is a touchscreen terminal and it relies on the accuracy of humans. Erroneous entries by the personnel can cause inaccurate information. The threat of system breakdown cannot also be eliminated. As a computer-based system, the POS

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is not resistant and immune to flaws and constant upgrades must be done. Since we used a software based POS

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, the information is not available to any other terminal with Internet connection which limits and

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