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Management notes

Define the six Important employee behaviors that managers want to explain, predict and influence. Employee productivity – is a performance measure of both efficiency and effectiveness. Managers want to know what factors will influence the efficiency and effectiveness of employees. Absenteeism – the failure to report to work. Turnover – the voluntary and involuntary permanent withdrawal from an organization.

Organizational citizenship behavior (COB) – Is discretionary behavior that is not part of an employee’s formal Job requirements, but which promotes the effective functioning of the organization. Job satisfaction – refers to an employee’s general attitude towards his or her Job. Workplace misbehaver – any intentional employee behavior that has negative consequences for the organization or individuals within the organization.

Jones talks about the effect of organization structure and technology on employee behavior. In Max, 200 words, explain why he uses the transaction cost approach to explain the “structure-behavior relationship. ” The transaction cost approach, in which structure or technology affects behavior, is seen as the result of the way In which task characteristics affect the ease with which employee behavior can be monitored or evaluated.

The mall thesis In the transaction cost approach is that employees will have a stronger incentive to avoid

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tasks and none to improve performance task unless task conditions allow employees to establish individual performance contributions and to obtain their own performance rewards that come from increased performance, It therefore provides and external rationale for the structure-behavior relationship. Moreover, the transaction cost view acquires from a rational or self-interested view of human behavior, rather than the self-actualities view that has Informed much of recent search motivation or job design.

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