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Management Practices Followed by Pubali Bank Limited

They also have plans to expand their service to the Middle East. 2. 1. 5. Customer Acquisition: Bubal bank plans to reach the maximum number of customer by 201 5 and set this milestone in Bangladesh. 2. 1. 6 Loan Pricing: Following the standard set by Bangladesh Bank, Bubal bank is considering necessary research to find the most efficient and customer attractive loan interest rates. 2. 2 Operational Planning: Providing appropriate long term returns to our shareholders and to become the umber one bank of all private commercial banks. Serve institutions, corporate, businesses and individuals through Customer Relationship Management (CRM).

Develop innovative and new products recognizing the unique lifetime financial needs of customers. Delivery of services through all delivery channels like internet banking, IVR and telephone banking, ATM and POS, mobile banking etc. Enhancing Corporate Governance for effective interaction between various participants I. E. Shareholders, board of directors, bank’s management and taking effective decision to ensure corporate success and economic growth. Streamlining risk and compliance for shareholder confidence, better operating performance and optimal risk-reward outcomes.

Continuous enrichment of its human assets so that they deliver value to the business. Strengthening brand image for creating higher customer satisfaction and loyalty. Adapting latest technologies

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and responding quickly in fast changing market scenario for providing uninterrupted services and business continuity, minimizing risks and moving towards MIS and ADS. Enhancing financial inclusion efforts for sustained high economic growth and development Institutionalize CARS. 2. Contingency Planning: branch of Bubal Bank there is fire exit, fire extinguisher for security from fire.

To protect Bank plunder they started to use CATV and they have enough lighting facility so that the surrounding of the bank can be seen at night and thus they ensured security for emergency situation. Furthermore, on any given if there are a great number of customers to serve they believe that they have enough manpower to serve them. Providing customer centric life long banking services. 2. 5 Mission: To be the most respected and preferred brand among all financial services providers in Bangladesh. Providing a superior value proposition to the customers by fulfilling their financial needs in the fastest and most appropriate way.

To provide world class finance, capital and risk management products bundled with diversity and differentiation, delivered economically through the client’s choice of distribution channel recognizing the unique lifetime financial needs of clients. To build an empowering organization with the structure, career development, training and rewards to ensure the vision is achieved. Using flexible technology, scale and risk management to ensure our services are of superior value CHAPTER: 3 ORGANIZING Organizing is the act of rearranging elements following one or more rules.

Getting organized is the second function of management. Management must organize all its resources in order to implement the course of action it determined in the planning process. Through the process of getting organized, Bubal Bank determines the internal organizational structure; establish and maintain relationships, as well as allocate necessary resources. In determining the internal structure, Bubal Bank look at the different divisions or departments, the coordination of staff, and what is the est. way to handle the necessary tasks and disbursement of information within the company.

Then they divide up the work that needs to be done, determine appropriate departments and delegate authority and responsibilities. 3. 2 Differentiations 3. 2. 1 Functional Differentiations Bubal Bank organized work units according specialized business functions. Board Division & Mad’s Secretariat Human Resources Division Establishment Division Law Division International Division Credit Division Credit Administration, Monitoring & Recovery Division Consumers Credit Division Audit Division Central Accounts Division

Information Technology Division Lease Financing Division Internal Control & Compliance Division General Services and Development Division Research and Development Division Islamic Banking Wing Card Department 3. 1. 2. Geographic Differentiations: The organization structure of Bubal Bank has reflected its operation in two geographic areas -The Bangladesh sector and the International sector. Bangladesh Sectors: Bangladesh sectors include 16 zones. There are regional offices in those regions for 419 branches inside Bangladesh.

On different occasions such as Did and Pupas there is a huge rush of customers. Bubal Bank has always been able to provide them the best services. CHAPTER: 4 CONTROLLING Controlling is the process of monitoring, comparing and correcting work performance. It also means setting up a standard to manage the business and valuate the employee performance and minimize the chance of potential problems. As one of the largest private bank in Bangladesh Bubal Bank has an effective control system that ensures the activities are accomplished in ways that lead to the achievement of the goal.

Bubal Bank Limited has an appropriate control system combined by all the 3 types of control. L. As it’s provided services are clearly and distinct and competition specified against other private banks uses market control to establish standards used in system. II. Bureaucratic control is used there by establishing rules, regulations, procedures, leslies, standardization of activities budget to ensure that employers exhibit appropriate behaviors and meet performance standards. Culture, rituals & other aspects that regulates employees’ behavior.

Monitoring the service: Bubal Banks monitoring system is very strong. They monitor their systems and services every time. A professional team always monitors their activities toward customers. They help the customer in any problem. They monitor not only external environment but also internal environment for providing a best customer services. Measuring the performance: Bubal Bank is a well renowned bank and they always try to prove themselves. They measure their activity by using many technologies. They measure their performance towards their customer and employer also.

They also measure employer’s activity and give them reward according to their activity. They published annual report every year and published their performance. Correcting the problem: After measuring Bubal Bank is trying to correcting their problem. They try to fulfill their lacking. They set the employers problems and customer’s problems. If any problem seen they instantly make a group and try to solve the problem. Bubal Bank is striving to the best bank (in terms of profit and fund management) of Bangladesh within 2015.

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