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Management & Staff Interaction

There are many issues of trust and conflicts between the management and staff. At times, managers do not trust his or her staff to do the job effectively and efficiently as a result, the staff ends up doing nothing and the managers does everything. However there are cases that the staff does all the work and the manager takes all the credit without acknowledging his or her staff’s efforts. These issues would be discussed in detail below. II. Issues in Dynamics of Trust and Conflict

In an article in the CEO Online, “Workplace Conflict Exposed”, the author noted that there are conflicts and mistrust in the working environment because of the different personalities of people. There are also reasons like differing perceptions, communication problems, differing views in a certain issue, different moral values, different goals, pressure of responsibilities, status differences in this case the manager and the staff, emotional issues, system and environmental issues and many more.

According to the website of T3 Group, trust is a dynamic phenomenon. Trust changes with experiences, modification of the sources it is based on and modification of an environment. The issues stated above are mostly the cause of mistrust and conflict. In an organization, a

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department has a function to fulfill. To fulfill the function, the members of the department must have the same goals. Managers may change the way the department is structured in order to reach the department’s goal.

There are managers who value the opinion of their staff and trust their staff. However, the staff is another story. According to an article in Australasian Business Intelligence, Bosses claim that staff does not trust them. A survey from Monash University and Australian Institute of management revealed that Australian bosses believe that their staff members do not trust them. Knowing this, it is rather hard to work in an environment where suspicions are in the air. This becomes an obstacle to the goal of the department to achieve its goals and targets.

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