Who was the creator and inventor of modern management?
What management perspective includes the classical, behavioral, and quantitative viewpoints?
What management perspective includes the systems, contingency, and quality-management viewpoints?
Which viewpoint emphasized finding ways to manage work more efficiently and included two branches – scientific and administrative?
Which viewpoint emphasized the scientific study of work methods to improve the productivity of individual workers?
Frederick Taylor and Lillian Gilbreth were the chief proponents of which type of management?
Which viewpoint was concerned with managing the total organization?
Henri Fayol and Max Weber were the pioneering theorists of which type of management?
Which viewpoint emphasized the importance of understanding human behavior and of motivating employees toward achievement?
Munsterberg, Follett, and Mayo were the pioneers of which phase of the behavioral viewpoint?
Humman Relations Movement
Which movement proposed that better human relations could increase worker productivity?
Maslow and McGregor
Who contributed the most to the Human Relations Movement?
Which of McGregor’s theories represents a pessimistic and negative view of workers? (Resistant to change, lack of ambition, irresponsible)
Which of McGregor’s theories represents and optimistic and positive view of workers? (Accepting of responsibility, self directed, and creative)
What relies on scientific research for developing theories about human behavior that can be used to provide practical tools for managers?
What is the application to management of quantitative techniques, such as statistics and computer simulations?
Management Science and Operations Management
What are the two branches of Quantitative Management?
Management Science (aka Operations Research)
What focuses on using mathematics to aid in problem solving and decision making?
What focuses on managing the production and delivery of an organization’s products or services more effectively?
What is a set of interrelated parts that operate together to achieve a common purpose?
What is the viewpoint that regards the organization as a system of interrelated parts?
What are the parts making up a whole system?
Inputs, Transformational Processes, Outputs, and Feedback
What are the 4 parts of a system?
What are the people, money, information, equipment, and materials required to produce and organization’s goods or services?
What are the organization’s capabilities in management, internal processes, and technology that are applied to covering inputs into outputs?
What are the products, services, profits, losses, employee satisfaction or discontent and the like that are produced by and organization?
What is information about the reaction of the environment to the outputs that affects the inputs?
What type of system continually interacts with its environment?
What type of system has little interaction with its environment?
What type of system is the classical management viewpoint often considered?
What has the systems viewpoint led to the development of?
What is the study of how order and pattern arise from very complicated, apparent chaotic systems?
Which viewpoint emphasizes that a manager’s approach should vary according to the individual and the environmental situation?
What type of management is translating priciples based on best evidence into organizational practice, bringing rationality to the decision-making process?
Jeff Pfeffer and Robert Sutton
Who were the two pioneers to Evidence-based Management?
Quality- Management Viewpoint
Which viewpoint includes quality control, quality assurance, and total quality management?
What is the total ability of a product or service to meet customer needs?
What is the strategy for minimizing errors by managing each stage of production?
What focuses on the performance of workers, using employees to strive for “zero defects”?
Total Quality Management (TQM)
What is the comprehensive approach – led by top management and supported throughout the organization- dedicated to continuous quality improvement, training, and customer satisfaction?
What is an organization that actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge?
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