MCOM Quiz 1
a.) Excessive white space is used in the middle of the résumé.
b.) The name and contact information of the candidate is included at the bottom of the résumé.
c.) In résumés sent as attachments, lists and blocks of text are formatted using the space bar or tab key.
d.) The contact information in the résumé is displayed at the top, under the candidate’s name.
e.) Previous work experience not related to the current job is excluded from the résumé.
Your address, telephone number, and email address are the most likely means of contacting you. The most common location for displaying contact information is at the top, under your name.
b.) Special qualifications
d.) Organizational memberships
e.) Personal information
Because one’s education is likely to be the strongest selling point for one’s first job after college, one will cover it in some detail. At a minimum, the coverage of education should include institutions, dates, degrees, and areas of study.
a.) It takes up useful space that an applicant can use to sell his or her skills.
b.) It makes it difficult for a recruiter to decide where an applicant might fit into a company.
c.) It diverts a recruiter’s attention from important information such as an applicant’s education and work experience.
d.) It often misleads a recruiter as it does not clearly indicate the type of work an applicant seeks.
e.) It includes only obvious information that is clearly suggested by the remainder of the résumé.
Not all authorities agree on the value of including the objective, however. Some argue that the objective includes only obvious information that is clearly suggested by the remainder of the résumé. Moreover, they point out that an objective limits the applicant to a single position and eliminates consideration for other jobs that may be available.
a.) A reverse chronological organizational layout
b.) A targeted layout
c.) A combined layout
d.) An accomplishments layout
e.) A functional layout
A functional or skills layout organizes the résumé’s contents around three to five areas particularly important to the job you want. Rather showing that you developed one skill on one job and another skill on another job, this organizational plan groups related skill. It is particularly good for those who have had many jobs, have taken nontraditional career paths, or who are changing fields.
a.) [email protected]
b.) [email protected]
c.) [email protected]
d.) [email protected]
e.) [email protected]
a.) A thank-you message
b.) A follow-up to an application
c.) A letter confirming job acceptance
d.) A message refusing a job
e.) A resignation letter
Thank-you messages are short and begin with an expression of gratefulness. They say something about the interview, the job, or the company. They take care of any additional business, and they end on a goodwill note.
a.) at the bottom, after the reference
b.) in the middle, after the information about work experience
c.) in the middle, after the information about educational qualifications
d.) at the top, under the main heading
e.) on a separate sheet which is attached to the résumé
According to the general representation of résumés, the name and contact information is placed at the top of the résumé and subheadings are created for the main parts (e.g., objective, education, employment, extracurricular activities).
Master of Science, University of Arizona, December 2012
Major: Electrical and Computer Engineering
Emphasis: Embedded Microcontrollers
Bachelor of Science, University of Cincinnati, 2009
Major: Electrical Engineering
This strategy of organizing information is known as a(n) _____.
a.) functional layout
b.) combined layout
c.) accomplishments layout
d.) achievements layout
e.) reverse chronological organizational layout
The reverse chronological organizational layout presents education and work experience from the most recent to oldest. It emphasizes the order and time frame in which one has participated in these activities.
a.) To secure a full-time sales representative position for Arozon Inc. leading to sales management
b.) To apply my systems skills in a professional firm to the satisfaction of my employers and clients, while achieving personal growth in the process
c.) To reach a position of authority in the hierarchy of a growing organization
d.) To obtain a media planning internship in the advertising industry
e.) To apply four years of successful sales-promotion experience to a larger company with a need for careful attention to communications and media
Primarily, your objective should describe the work you seek. Another technique includes using words that convey a long-term interest in the targeted company. Also, wording the objective to point out your major strengths can be very effective.
“Dear Mr. Yan,
I’m apprehensive about my first job and would be extremely grateful if you could tell me the status of my application with you.
I was interviewed by you in your office on November 7. I received an email a week later indicating that I had been selected for further consideration.
I am convinced this is the best organization for me to join. I will very much appreciate hearing from you by December 3.
a.) thank-you message following an interview
b.) follow-up to an application
c.) resignation letter
d.) job acceptance letter
e.) rejection to a job offer
When a prospective employer is late in responding or one receives another offer with a time deadline, one may need to write a follow-up message.
a.) You should begin your job search only when you are ready to find employment.
b.) The first step in finding an internship simply may be to contact your school’s career services office.
c.) Internships provide very little opportunity to gain real-world and marketable skills.
d.) Networking on social media sites is not likely to help you find employment.
e.) Unlike paid internships, unpaid internships do not carry any value.
Though a quick Web search for internships will net several links to internship types, the first step in finding an internship simply may be to contact your school’s career services office.
b.) Personal qualities
c.) Work experience
d.) Special qualities
e.) Location preference
When identifying appropriate jobs, your internal qualities need to be analyzed in light of external factors. Some of these factors may include the current and projected job market, economic needs, location preferences, and family needs.
a.) “How would you describe your experience with your previous employer?”
b.) “Why should we hire you?”
c.) “How much are you expecting to be paid?”
d.) “Would you accept a project that requires you to relocate to a different country?”
e.) “How old are you?”
Some questions may not be legal regardless of the interviewer’s intent, whether the interviewer is making small talk, is unaware the questions are illegal, plans to discriminate against you, or just wants to test whether you respond. Current laws prohibit hiring on the basis of race, religion, gender, age, and marital status. Thus, “How old are you?” is a question that cannot be legally asked in an interview.
a.) The placement of the applicant’s name at the bottom instead of the top
b.) The highlighting of relevant work experience
c.) The requirement for all the items on the résumé to be parallel
d.) The use of nouns instead of action verbs
e.) The necessity to use a readable font size and format
Unlike the traditional résumé, the scannable résumé is strengthened not by the use of action verbs but rather by the use of nouns. Informal studies have shown that those retrieving résumés from such databases tend to use precise nouns when searching the database.
b.) job consulting
e.) career counseling
Some job seekers approach prospective employers directly, by either personal visit, mail, or email. This is known as prospecting.
a.) Social intelligence
c.) Computational thinking
d.) Visual literacy
Social intelligence is the ability of people to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly. With information coming in so fast and from so many sources, organizations are becoming less hierarchical and more brain-like, with each employee acting as a kind of sensor.
a.) It consists of the major, well-established channels for information exchange.
b.) It forms the main lines of operational communication in an organization.
c.) It is simple and comprises of communications that
follow a set pattern, dictated by the organizational culture.
d.) It is called a grapevine when it exists outside an organization.
e.) It forms an infinitely complex structure linking the members of the organization to each other.
The informal network forms an ever-changing and infinitely complex structure linking the members of the organization to each other and to many different external audiences.
a.) understand and adapt to the preference for individualism or collectivism, religious beliefs, political environment, and ideas about social hierarchy of different countries
b.) interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes
c.) determine the deeper, underlying meaning or significance of messages expressed by people
d.) manipulate people into accepting one’s viewpoint regarding religion
e.) effectively use analytical skills to create and interpret graphics
Visual literacy is the ability to create and interpret graphics. It stems from the need for strong analytical skills based on the advent of new media.
a.) A letter sent by an employee to a vendor claiming compensation
b.) Work-related emails shared by employees working on the same project
c.) Oral exchanges between employees about work or personal matters
d.) An inventory report sent by an employee to the senior management
e.) Discussions among the senior management members of a company
A letter sent by an employee to a vendor claiming compensation is a form of external-operational communication, while the other examples are all forms of internal-operational communication. External-operational communication refers to the work-related communicating that a business does with people and groups outside the business.
a.) interpretive skill
b.) computational thinking skill
c.) visual literacy skill
d.) technological competence skill
e.) ethical reasoning skill
Social intelligence can also be classified as a type of interpretive skill. Social intelligence is the ability to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly. Interpretive skills extend beyond interpreting numbers. They involve understanding other people and using imagination to choose the best method for effective business communication.
a.) A relatively simple business, such as a repair service, requires far more communication than a complex business, such as an automobile manufacturer.
b.) The content and quality of a company’s communication have a great deal to do with employees’ attitudes and behavior.
c.) A business in a comparatively stable environment tends to focus more on improvising its communication than that in a volatile environment.
d.) The nature of a business rarely affects its communication practices.
e.) A business’s relation to its environment does not influence its communication practices.
Each business can be said to possess a certain organizational culture, which has a strong effect upon, and is strongly affected by, the company’s communication. The content and quality of a company’s communication also have a great deal to do with employees’ attitudes and behavior.
a.) Ill-defined problems can be solved using pre-approved procedures.
b.) Ill-defined problems cannot be solved using recursive communication processes.
c.) Ill-defined problems have unique and perfect solutions to each problem.
d.) Ill-defined problems need to be tackled with research, analysis, creativity, and judgment.
e.) Ill-defined problems come in neat packages, with the path to the best solution clearly implied.
The tackling of ill-defined problems require research, analysis, creativity, and judgment. One reason why this is the case in business communication is that, as in any communication situation, people are involved—and people are both complex and unique.
a.) Organizations serving in different sectors of the same industry require the same amount of communication.
b.) Businesses in a comparatively stable environment depend on informal modes of communication.
c.) Relatively simple businesses typically require far more communication than complex businesses.
d.) Internal communication in a business with multiple locations differs from that of a business with one location.
e.) The communication of a homogeneous organization requires better adaptation to participants’ values than that of a multicultural organization.
Internal communication in a business with multiple locations differs from that of a one-location business. Enabling employees to work from home, requiring them to travel, or relying on outside contractors can also increase a company’s geographical reach and thus affect its communication.
a.) Receiving the message
b.) Deciding on a response
c.) Extracting information from the message
d.) Replying to the message
e.) Sending the message
Extracting information from the message falls under the “interpreting the message” step in a business communication process. From the reader’s point of view, this activity will involve not only extracting information from the message but also guessing your communication purpose, forming judgments about you and those you represent, and picking up on cues about the relationship you want to promote between yourself and the recipient.
a.) The general business-economic climate
b.) The relationship between the communicators
c.) Professional contexts
d.) Organizational contexts
e.) Personal contexts
The general business-economic climate can be included under the “larger context” in business communication. The “larger context” includes the general business-economic climate; the language, the values, and the customs in the surrounding culture; and the historical moment in which the communication is taking place.
a.) frame of reference
b.) verbal world
c.) mental filter
d.) personal filter
The informal network inside an organization is often referred to as the grapevine. The grapevine usually carries far more information than the formal communication system, and on many matters it is more effective in determining the course of an organization.
a.) Poor communication only poses a problem for big corporations, not small or midsized businesses.
b.) An employee’s communication skills are not valued as much as his or her analytical skills.
c.) Communication-related activities occur in every niche of the company.
d.) A business’s success is not tied to the nature of its communication.
e.) Communication skills are less essential at the managerial level.
Numerous communication-related activities occur in every niche of the company. Oral communication is a major part of this information flow.
a.) The formal network usually carries far more information than the grapevine or the informal network.
b.) The formal network includes the lateral movement of information in an organization.
c.) The formal network consists of communications that follow no set pattern.
d.) The formal network enforces rigid rules on communication and has no effect in determining the course of the organization.
e.) The formal network is not a single network but a complex relationship of smaller networks consisting of certain groups of people.
The formal network includes the upward, lateral, and downward movement of information in the form of reports, memos, email, and other media within the organization.
a.) internal-operational communication
b.) external-operational communication
c.) grapevine communication
d.) personal communication
e.) internal-external communication
Such communication is a form of external-operational communication. The work-related communicating that a business does with people and groups outside the business is external-operational communication. This is the business’s communication with its publics—suppliers, service companies, customers, government agencies, the general public, and others.
a.) Relying exclusively on heuristics to solve problems since they have worked in past situations
b.) Treating all communication situations as well-defined problems
c.) Using a standardized solution that is applicable for all ill-defined problems
d.) Combining existing resources with innovation and good judgment
e.) Avoiding the use of the recursive processes when solving business problems
Solving ill-defined problems, including business communication problems, involves combining existing resources with innovation and good judgment. Heuristics, or the plans, do not tell you all you need to do to solve each unique communication problem. You must decide how to adapt each plan to the given situation.
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