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MCOM Quiz 1

Which of the following is true of a résumé?
a.) Excessive white space is used in the middle of the résumé.
b.) The name and contact information of the candidate is included at the bottom of the résumé.
c.) In résumés sent as attachments, lists and blocks of text are formatted using the space bar or tab key.
d.) The contact information in the résumé is displayed at the top, under the candidate’s name.
e.) Previous work experience not related to the current job is excluded from the résumé.
d.) The contact information in the résumé is displayed at the top, under the candidate’s name.

Your address, telephone number, and email address are the most likely means of contacting you. The most common location for displaying contact information is at the top, under your name.

In terms of constructing a résumé, which of the following is the strongest selling point for a student’s first job after college?
a.) Education
b.) Special qualifications
c.) References
d.) Organizational memberships
e.) Personal information
a.) Education

Because one’s education is likely to be the strongest selling point for one’s first job after college, one will cover it in some detail. At a minimum, the coverage of education should include institutions, dates, degrees, and areas of study.

Which of the following is a reason why a statement of objective should not be included in a résumé?
a.) It takes up useful space that an applicant can use to sell his or her skills.
b.) It makes it difficult for a recruiter to decide where an applicant might fit into a company.
c.) It diverts a recruiter’s attention from important information such as an applicant’s education and work experience.
d.) It often misleads a recruiter as it does not clearly indicate the type of work an applicant seeks.
e.) It includes only obvious information that is clearly suggested by the remainder of the résumé.
e.) It includes only obvious information that is clearly suggested by the remainder of the résumé.

Not all authorities agree on the value of including the objective, however. Some argue that the objective includes only obvious information that is clearly suggested by the remainder of the résumé. Moreover, they point out that an objective limits the applicant to a single position and eliminates consideration for other jobs that may be available.

Which of the following strategies of organizing information in a résumé groups related skills and is good for those who have had many jobs?
a.) A reverse chronological organizational layout
b.) A targeted layout
c.) A combined layout
d.) An accomplishments layout
e.) A functional layout
e.) A functional layout

A functional or skills layout organizes the résumé’s contents around three to five areas particularly important to the job you want. Rather showing that you developed one skill on one job and another skill on another job, this organizational plan groups related skill. It is particularly good for those who have had many jobs, have taken nontraditional career paths, or who are changing fields.

Which of the following email addresses is most appropriate for business use?
a.) [email protected]
b.) [email protected]
c.) [email protected]
d.) [email protected]
e.) [email protected]
c.) [email protected]

For business use, a professional email address is always preferable to an informal one such as [email protected] In this case, “[email protected]” is most appropriate for business use.

Which of the following job-search messages is written in the following order: expression of gratefulness, comments regarding the interview, additional information, and goodwill close?
a.) A thank-you message
b.) A follow-up to an application
c.) A letter confirming job acceptance
d.) A message refusing a job
e.) A resignation letter
a.) A thank-you message

Thank-you messages are short and begin with an expression of gratefulness. They say something about the interview, the job, or the company. They take care of any additional business, and they end on a goodwill note.

According to the general representation of résumés, the name and contact information is placed _____.
a.) at the bottom, after the reference
b.) in the middle, after the information about work experience
c.) in the middle, after the information about educational qualifications
d.) at the top, under the main heading
e.) on a separate sheet which is attached to the résumé
d.) at the top, under the main heading

According to the general representation of résumés, the name and contact information is placed at the top of the résumé and subheadings are created for the main parts (e.g., objective, education, employment, extracurricular activities).

In a résumé, the educational details of a student are listed as follows:
Education:
Master of Science, University of Arizona, December 2012
Major: Electrical and Computer Engineering
Emphasis: Embedded Microcontrollers
Bachelor of Science, University of Cincinnati, 2009
Major: Electrical Engineering
This strategy of organizing information is known as a(n) _____.
a.) functional layout
b.) combined layout
c.) accomplishments layout
d.) achievements layout
e.) reverse chronological organizational layout
e.) reverse chronological organizational layout

The reverse chronological organizational layout presents education and work experience from the most recent to oldest. It emphasizes the order and time frame in which one has participated in these activities.

Which of the following is an example of a poorly stated objective?
a.) To secure a full-time sales representative position for Arozon Inc. leading to sales management
b.) To apply my systems skills in a professional firm to the satisfaction of my employers and clients, while achieving personal growth in the process
c.) To reach a position of authority in the hierarchy of a growing organization
d.) To obtain a media planning internship in the advertising industry
e.) To apply four years of successful sales-promotion experience to a larger company with a need for careful attention to communications and media
c.) To reach a position of authority in the hierarchy of a growing organization

Primarily, your objective should describe the work you seek. Another technique includes using words that convey a long-term interest in the targeted company. Also, wording the objective to point out your major strengths can be very effective.

The following job-search message is an example of a _____.
“Dear Mr. Yan,
I’m apprehensive about my first job and would be extremely grateful if you could tell me the status of my application with you.
I was interviewed by you in your office on November 7. I received an email a week later indicating that I had been selected for further consideration.
I am convinced this is the best organization for me to join. I will very much appreciate hearing from you by December 3.
Sincerely,”
a.) thank-you message following an interview
b.) follow-up to an application
c.) resignation letter
d.) job acceptance letter
e.) rejection to a job offer
b.) follow-up to an application

When a prospective employer is late in responding or one receives another offer with a time deadline, one may need to write a follow-up message.

Which of the following is true of conducting your job search and finding an internship?
a.) You should begin your job search only when you are ready to find employment.
b.) The first step in finding an internship simply may be to contact your school’s career services office.
c.) Internships provide very little opportunity to gain real-world and marketable skills.
d.) Networking on social media sites is not likely to help you find employment.
e.) Unlike paid internships, unpaid internships do not carry any value.
b.) The first step in finding an internship simply may be to contact your school’s career services office.

Though a quick Web search for internships will net several links to internship types, the first step in finding an internship simply may be to contact your school’s career services office.

Which of the following is an external factor to be considered when identifying an appropriate job?
a.) Education
b.) Personal qualities
c.) Work experience
d.) Special qualities
e.) Location preference
e.) Location preference

When identifying appropriate jobs, your internal qualities need to be analyzed in light of external factors. Some of these factors may include the current and projected job market, economic needs, location preferences, and family needs.

Which of the following questions may not be legal regardless of the interviewer’s intent?
a.) “How would you describe your experience with your previous employer?”
b.) “Why should we hire you?”
c.) “How much are you expecting to be paid?”
d.) “Would you accept a project that requires you to relocate to a different country?”
e.) “How old are you?”
e.) “How old are you?”

Some questions may not be legal regardless of the interviewer’s intent, whether the interviewer is making small talk, is unaware the questions are illegal, plans to discriminate against you, or just wants to test whether you respond. Current laws prohibit hiring on the basis of race, religion, gender, age, and marital status. Thus, “How old are you?” is a question that cannot be legally asked in an interview.

Which of the following differentiates scannable résumés from the other types of résumés?
a.) The placement of the applicant’s name at the bottom instead of the top
b.) The highlighting of relevant work experience
c.) The requirement for all the items on the résumé to be parallel
d.) The use of nouns instead of action verbs
e.) The necessity to use a readable font size and format
d.) The use of nouns instead of action verbs

Unlike the traditional résumé, the scannable résumé is strengthened not by the use of action verbs but rather by the use of nouns. Informal studies have shown that those retrieving résumés from such databases tend to use precise nouns when searching the database.

Some job seekers approach likely employers directly, by either personal visit, mail, or email. This is known as _____.
a.) sourcing
b.) job consulting
c.) headhunting
d.) prospecting
e.) career counseling
d.) prospecting

Some job seekers approach prospective employers directly, by either personal visit, mail, or email. This is known as prospecting.

_____ is best defined as the ability of people to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly.
a.) Social intelligence
b.) Bypassing
c.) Computational thinking
d.) Visual literacy
e.) Sugging
a.) Social intelligence

Social intelligence is the ability of people to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly. With information coming in so fast and from so many sources, organizations are becoming less hierarchical and more brain-like, with each employee acting as a kind of sensor.

Which of following statements is true about an organization’s informal network?
a.) It consists of the major, well-established channels for information exchange.
b.) It forms the main lines of operational communication in an organization.
c.) It is simple and comprises of communications that
follow a set pattern, dictated by the organizational culture.
d.) It is called a grapevine when it exists outside an organization.
e.) It forms an infinitely complex structure linking the members of the organization to each other.
e.) It forms an infinitely complex structure linking the members of the organization to each other.

The informal network forms an ever-changing and infinitely complex structure linking the members of the organization to each other and to many different external audiences.

Visual literacy is best defined as the ability to _____.
a.) understand and adapt to the preference for individualism or collectivism, religious beliefs, political environment, and ideas about social hierarchy of different countries
b.) interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes
c.) determine the deeper, underlying meaning or significance of messages expressed by people
d.) manipulate people into accepting one’s viewpoint regarding religion
e.) effectively use analytical skills to create and interpret graphics
e.) effectively use analytical skills to create and interpret graphics

Visual literacy is the ability to create and interpret graphics. It stems from the need for strong analytical skills based on the advent of new media.

Which of the following is a form of external-operational communication?
a.) A letter sent by an employee to a vendor claiming compensation
b.) Work-related emails shared by employees working on the same project
c.) Oral exchanges between employees about work or personal matters
d.) An inventory report sent by an employee to the senior management
e.) Discussions among the senior management members of a company
a.) A letter sent by an employee to a vendor claiming compensation

A letter sent by an employee to a vendor claiming compensation is a form of external-operational communication, while the other examples are all forms of internal-operational communication. External-operational communication refers to the work-related communicating that a business does with people and groups outside the business.

Social intelligence can also be classified as a type of _____.
a.) interpretive skill
b.) computational thinking skill
c.) visual literacy skill
d.) technological competence skill
e.) ethical reasoning skill
a.) interpretive skill

Social intelligence can also be classified as a type of interpretive skill. Social intelligence is the ability to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly. Interpretive skills extend beyond interpreting numbers. They involve understanding other people and using imagination to choose the best method for effective business communication.

Which of the following is true about the variations in the communication activities by a business?
a.) A relatively simple business, such as a repair service, requires far more communication than a complex business, such as an automobile manufacturer.
b.) The content and quality of a company’s communication have a great deal to do with employees’ attitudes and behavior.
c.) A business in a comparatively stable environment tends to focus more on improvising its communication than that in a volatile environment.
d.) The nature of a business rarely affects its communication practices.
e.) A business’s relation to its environment does not influence its communication practices.
b.) The content and quality of a company’s communication have a great deal to do with employees’ attitudes and behavior.

Each business can be said to possess a certain organizational culture, which has a strong effect upon, and is strongly affected by, the company’s communication. The content and quality of a company’s communication also have a great deal to do with employees’ attitudes and behavior.

Which of the following statements is true about ill-defined problems?
a.) Ill-defined problems can be solved using pre-approved procedures.
b.) Ill-defined problems cannot be solved using recursive communication processes.
c.) Ill-defined problems have unique and perfect solutions to each problem.
d.) Ill-defined problems need to be tackled with research, analysis, creativity, and judgment.
e.) Ill-defined problems come in neat packages, with the path to the best solution clearly implied.
d.) Ill-defined problems need to be tackled with research, analysis, creativity, and judgment.

The tackling of ill-defined problems require research, analysis, creativity, and judgment. One reason why this is the case in business communication is that, as in any communication situation, people are involved—and people are both complex and unique.

Which of the following statements is true of business communication within an organization?
a.) Organizations serving in different sectors of the same industry require the same amount of communication.
b.) Businesses in a comparatively stable environment depend on informal modes of communication.
c.) Relatively simple businesses typically require far more communication than complex businesses.
d.) Internal communication in a business with multiple locations differs from that of a business with one location.
e.) The communication of a homogeneous organization requires better adaptation to participants’ values than that of a multicultural organization.
d.) Internal communication in a business with multiple locations differs from that of a business with one location.

Internal communication in a business with multiple locations differs from that of a one-location business. Enabling employees to work from home, requiring them to travel, or relying on outside contractors can also increase a company’s geographical reach and thus affect its communication.

Which of the following is exclusive to the “interpreting the message” step in a business communication process?
a.) Receiving the message
b.) Deciding on a response
c.) Extracting information from the message
d.) Replying to the message
e.) Sending the message
c.) Extracting information from the message

Extracting information from the message falls under the “interpreting the message” step in a business communication process. From the reader’s point of view, this activity will involve not only extracting information from the message but also guessing your communication purpose, forming judgments about you and those you represent, and picking up on cues about the relationship you want to promote between yourself and the recipient.

Which of the following can be included under the “larger context” in business communication?
a.) The general business-economic climate
b.) The relationship between the communicators
c.) Professional contexts
d.) Organizational contexts
e.) Personal contexts
a.) The general business-economic climate

The general business-economic climate can be included under the “larger context” in business communication. The “larger context” includes the general business-economic climate; the language, the values, and the customs in the surrounding culture; and the historical moment in which the communication is taking place.

The informal network inside an organization is typically referred to as the _____.
a.) frame of reference
b.) verbal world
c.) mental filter
d.) personal filter
e.) grapevine
e.) grapevine

The informal network inside an organization is often referred to as the grapevine. The grapevine usually carries far more information than the formal communication system, and on many matters it is more effective in determining the course of an organization.

Which of the following is true of communication in organizations?
a.) Poor communication only poses a problem for big corporations, not small or midsized businesses.
b.) An employee’s communication skills are not valued as much as his or her analytical skills.
c.) Communication-related activities occur in every niche of the company.
d.) A business’s success is not tied to the nature of its communication.
e.) Communication skills are less essential at the managerial level.
c.) Communication-related activities occur in every niche of the company.

Numerous communication-related activities occur in every niche of the company. Oral communication is a major part of this information flow.

Which of the following is true about the formal network of an organization?
a.) The formal network usually carries far more information than the grapevine or the informal network.
b.) The formal network includes the lateral movement of information in an organization.
c.) The formal network consists of communications that follow no set pattern.
d.) The formal network enforces rigid rules on communication and has no effect in determining the course of the organization.
e.) The formal network is not a single network but a complex relationship of smaller networks consisting of certain groups of people.
b.) The formal network includes the lateral movement of information in an organization.

The formal network includes the upward, lateral, and downward movement of information in the form of reports, memos, email, and other media within the organization.

The production manager of a company writes a message to one of the company’s suppliers regarding a revised quote for raw materials. Such communication is a form of _____.
a.) internal-operational communication
b.) external-operational communication
c.) grapevine communication
d.) personal communication
e.) internal-external communication
b.) external-operational communication

Such communication is a form of external-operational communication. The work-related communicating that a business does with people and groups outside the business is external-operational communication. This is the business’s communication with its publics—suppliers, service companies, customers, government agencies, the general public, and others.

Which of the following is the most effective method of solving business communication problems?
a.) Relying exclusively on heuristics to solve problems since they have worked in past situations
b.) Treating all communication situations as well-defined problems
c.) Using a standardized solution that is applicable for all ill-defined problems
d.) Combining existing resources with innovation and good judgment
e.) Avoiding the use of the recursive processes when solving business problems
d.) Combining existing resources with innovation and good judgment

Solving ill-defined problems, including business communication problems, involves combining existing resources with innovation and good judgment. Heuristics, or the plans, do not tell you all you need to do to solve each unique communication problem. You must decide how to adapt each plan to the given situation.

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