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MGMT 3310: Chapter 12

_____ refers to the activities undertaken to attract, develop, and maintain an effective workforce within an organization.
Human Resource Management
What is used to help determine why employees are leaving their jobs?
Exit Interviews
_____ is the first step in attracting an effective work force.
Human Resource Planning
What refers to all monetary payments and all goods or commodities used in lieu of money to reward employees?
Compensation
_____ is a systematic process of gathering and interpreting information about the essential duties.
Job Analysis
________ is a listing of job duties and desirable qualifications for a particular job.
Job description
_________ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization.
Affirmative Action
Recruiting methods that are used to promote the hiring, development, and retention of “protected groups” are examples of:
Affirmative Action
The strategic approach to human resource management recognizes key elements. What is NOT an ingredient in successful human resource management?
Only top-line managers are predominantly human resource managers
An example of ________ is when current employees are given preference when a position opens in their organization.
Internal recruiting
In utilizing the matching model of employee selection, the organization offers ________ and the employee offers _______.
Inducements; contributions
________ requires the applicant to play the role of a manager who must decide how to respond to ten memos in his or her in-basket within a two-hour period.
In-basket simulations
_______ allow employees to select the benefits of greatest value to them.
Cafeteria-plan benefits packages
Lainie was denied a promotion to partner in her accounting firm because of her gender. Lainie is a victim of _____.
Discrimination
What is a recruiting approach that gives applicants all pertinent and realistic information about the job and the organization?
Realistic job preview
When an experienced employee guides and supports a newcomer or less-experienced employee, this is referred to as _____.
Mentoring
__________ is a device for collecting information about an applicant’s education, previous job experience, and other background characteristics?
An application form
What question is inappropriate to ask on an employment application?
Applicant’s ancestry/ethnicity
While interviews are _______, they are generally ________ predictors of subsequent job performance.
widely used; not valid
Today, more than ever, strategic decisions are related to human resource considerations. _________ refers to the economic value of the knowledge, experience, skills, and capabilities of employees?
Human Capital
The hiring of applicants based on criteria that are not job-related is called:
Discrimination
Family and Medical Leave Act require employers to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies.
12
_____ is incentive pay that ties at least part of compensation to employee effort and performance.
Pay-for-performance
A(n) _____ is a company that is highly attractive to potential employees because of human resources practices that focus on tangible and intangible benefits, and that embraces a long-term view to solving immediate problems.
Employer of choice
The forecasting of human resource needs and the projected matching of individuals with expected job vacancies is referred to as human resource _____.
Planning
What is using computers and telecommunications equipment to do work without going to an office?
Telecommuting
Intentionally reducing the company’s workforce to the point where the number of employees is deemed to be right for the company’s current situation is referred to as _________.
Rightsizing
____________ generates higher employee commitment, development, and satisfaction than does____________.
Internal recruiting; external recruiting
The __________ prohibits discrimination against qualified individuals by employers for a demand of “reasonable accommodation.”
Americans with Disabilities Act
What is not a question relevant to human resource planning?
“What was the volume of business over the past five years?”

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