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MGMT Ch.5 quiz

Which of the following is true about planning?
a. It reduces effort from employees and managers.
b. It fixes all organizational problems.
c. It quickens needed adaptation.
d. It helps managers create task strategies.
e. It decreases persistence toward goals.
It helps managers create task strategies.
Which of the following is an advantage of planning?
a. It creates a suitable environment for change.
b. It fixes all organizational problems.
c. It fosters flexibility in the organization.
d. It encourages people to work harder for extended periods.
e. It allows organizations to adapt to change quickly.
It encourages people to work harder for extended periods.
According to the S.M.A.R.T. guidelines, goals should be ____.
a. actionable
b. measurable
c. broad
d. rational
e. nonspecific
measurable
The most popular approach to increasing goal commitment is ____.
a. encouraging workers’ participation in goal setting
b. getting top management’s support
c. assigning goals to workers
d. management by mentoring
e. assigning unattainable goals
encouraging workers’ participation in goal setting
The last step in effective planning is to _____.
a. develop long-term action plans
b. develop goal commitment
c. maintain flexibility in planning
d. acculturate the employees
e. track progress toward goal achievement
maintain flexibility in planning
Which of the following is an accepted method for tracking progress toward goal achievement?
a. Practicing planner detachment
b. Data warehousing and data mining
c. Gathering and providing performance feedback
d. Using micromanagement techniques
e. Setting response and stimulus goals
Gathering and providing performance feedback
_____ planning allows companies to maintain flexibility by making small simultaneous investments in many alternative plans.
a. Operational
b. Action-based
c. Functional
d. Strategic
e. Options-based
Options-based
Top management is responsible for developing ____.
a. strategic plans
b. operational plans
c. tactical plans
d. worker schedules
e. appraisal reports
strategic plans
A(n) _____ is a brief, two-sentence statement of a company’s purpose for existing.
a. policy
b. standing plan
c. budget
d. organizational mission
e. action plan
organizational mission
_____ plans specify how a company will use resources, budgets, and people to accomplish specific goals within its mission.
a. Tactical
b. Single-use
c. Visionary
d. Strategic
e. Operational
Tactical
Who among the following is responsible for the creation of tactical plans?
a. Top managers
b. Lower-level managers
c. Middle managers
d. Team leaders
e. Facilities team
Middle managers
Management by objectives (MBO) is a management technique often used to develop and carry out.
a. visionary plans
b. operational plans
c. standing plans
d. tactical plans
e. single-use plans
tactical plans
Which of the following is the first step in management by objectives?
a. Developing operational plans
b. Centralizing decision making power
c. Preparing worker schedules
d. Discussing possible goals
e. Reviewing progress towards goal achievement
Discussing possible goals
Who among the following is responsible for developing operational plans?
a. Board of directors
b. Top managers
c. Shareholders
d. Middle managers
e. Lower-level managers
Lower-level managers
The ____ is a type of operational plan that saves managers time because it is created once and then used repeatedly to handle frequently recurring events.
a. standing plan
b. budget
c. single-use plan
d. options-based plan
e. forecast
standing plan
A laptop manufacturer has created a set of methods to deal with specific technical issues raised by customers. These methods are _____.
a. visionary plans
b. single-use plans
c. tactical plans
d. standing plans
e. action plans
standing plans
____ are types of standing plans.
a. Transformational plans
b. MBO guidelines
c. Long-term tactical strategies
d. Policies and procedures
e. Targeted plans
Policies and procedures
Which of the following is the most specific type of standing plan?
a. Policies
b. Budgets
c. MBO plans
d. Procedures
e. Rules and regulations
Rules and regulations
Budgets are a type of ____ plans.
a. tactical
b. operational
c. actionable
d. policy
e. strategic
operational
____ is the process of choosing a solution from available alternatives.
a. Divesting
b. Decision making
c. Self-dealing
d. Deskilling
e. Environmental scanning
Decision making
____ is a systematic process of defining problems, evaluating alternatives, and choosing optimal solutions.
a. Problem identification
b. Benchmarking
c. Multivariable selection
d. Keystoning
e. Rational decision making
Rational decision making
A ____ exists when there is a gap between a desired state (what managers want) and an existing state (the situation that the managers are facing).
a. problem
b. benchmark
c. service gap
d. condition of certainty
e. minimum threshold
problem
____ occurs when managers choose an alternative that is good enough, rather than the best possible alternative.
a. Budgeting
b. Optimizing
c. Alternating
d. Maximizing
e. Satisficing
Satisficing
Groupthink occurs in ____.
a. standing committees whose members are under no pressure to agree
b. highly cohesive groups where there is a great deal of pressure to agree with each other
c. groups in which members have dissimilar backgrounds
d. newly formed groups whose members were arbitrarily selected and who are assigned to make programmed decisions
e. groups whose members are elected to serve as figureheads
highly cohesive groups where there is a great deal of pressure to agree with each other
____ is the emotional reaction that can occur when disagreements become personal rather than professional.
a. A-type conflict
b. Organizational disharmony
c. C-type conflict
d. Norm disruption
e. Emotive empowerment
A-type conflict

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