Virginia Rometty, CEO of IBM, believes that her success is due in part to her ability to take risks.
Exceptional managers have a gift that cannot be taught.
Management includes integrating the work of people through planning, organizing, leading, and controlling the organization’s resources.
To be efficient in management means to use resources wisely and cost effectively
Efficiency and effectiveness are terms used interchangeably and equivalently in management
Automated telephone systems are typically both very effective and very efficient.
An effective manager has a multiplier effect on the organization, meaning his or her influence is multiplied beyond the results achievable by just one person.
John Hammergren’s compensation of $145 million in 2010 as CEO of health care technology firm McKesson is typical for CEOs in North America today.
Studying management is likely to help you once you are in a manager role, but is unlikely to be beneficial before then
One of the payoffs of studying management is an improved understanding of how to deal with organizations as a customer.
One of the rewards of being a manager is that you can build a catalog of successful products or services.
If you enjoy mentoring and helping others to grow, management is a great job.
Most people prefer to have a combination of a high level of skill and low level of challenge while at work
Organizations can gain a competitive advantage by matching their competition in terms of quality, responsiveness, and efficiency
The decline in revenue in the newspaper industry is due to a sharp drop in the number of people reading American newspapers.
When managing for competitive advantage, the first “law” of business is “take care of the shareholders.”
Taking care of the customer applies equally well to nonprofit and for-profit businesses.
In business, innovation is defined as finding ways to deliver new or better goods or services.
Whereas a generation ago organizations rewarded employees for their efficiency, today the emphasis is on length of service.
Despite continued immigration, the proportion of racial or ethnic groups in the United States is expected to be stable well into the next century.
When he or she does not speak the local language, a manager should rely on gestures and symbols since
their consistency of meaning provides a form of universal communication throughout the world.
The Internet is a global network of independently operating but interconnected computers, linking hundreds of thousands of smaller networks around the world.
The buying and selling of goods or services over computer networks is known as e-exchange.
One reason e-business is so important is that the Internet dramatically lowers the cost of communication.
Text messages and documents transmitted over a computer network are called cyber-messages.
Project management software allows managers to plan and schedule the people, costs, and resources to complete a project on time.
A problem typically associated with interconnected databases on the Internet is the potential to overwhelm employees with too much information.
One advantage of e-business is that organizations and teams are no longer as bound by time zones and locations.
Viral staffing is the term used to describe working from home or remote locations using a variety of information technologies.
Meetings that are conducted via telecommuting use video and audio links along with computers to let people in different locations see, hear, and talk with one another.
Collaborative computing involves using state-of-the-art computer software and hardware to help people work better together.
Integration management is the implementation of systems and practices to increase the sharing of knowledge and information throughout an organization.
In recent years, white-collar crime in the United States has become very rare.
The Josephson Institute suggests a TEAM (Teach, Enforce, Advocate, Model) approach for parents to encourage good financial habits in children.
Unsustainable business practices have resulted from an often accepted but untrue notion that natural resources are limitless.
Having to attend too many meetings or feeling a lack of respect are typical reasons that some people don’t find being a manager fulfilling.
One’s experience in management remains very insulated from the company’s culture.
The “management process” is sometimes called the “four management functions.”
When Barrett, a college administrator, is determining which of several degree programs his campus will offer, he is involved in the management function of controlling.
Organizing is the arranging of tasks, people, and other resources to accomplish work.
When Carla revises the waitstaff schedule at her restaurant to have more personnel available during the newly busy breakfast rush, she is engaged in organizing.
When Shannon reviews reports and determines that she has four underperforming salespeople with whom she will need to talk, she is performing the controlling managerial function.
When a manager is motivating others to work hard to achieve the organization’s goals, she is engaged in the management function of leading.
Tucker recently attended a dinner for the new CEO. He came away feeling very excited and anxious to do his part to help the company achieve its goals. In this instance, the CEO was performing the management function known as planning.
According to Peter Drucker, “knowledge workers” have very little technical skill.
The traditional organizational model is most often represented by a funnel shape.
There are managers at three levels of an organization: top, middle, and first-line.
First-line managers make long-term decisions about the overall direction of the organization and
establish the objectives, policies, and strategies for it.
Mingjin is a branch manager in Albuquerque who reports to the CEO in Denver and to whom three other managers at her facility report, so she would be termed a middle manager
A first-line manager directs the daily tasks of nonmanagerial personnel.
A vice president of production is a general manager.
A general manager typically oversees several departments within an organization.
The main purpose of a nonprofit organization is to offer services to some clients.
According to Mintzberg’s research, managers rely more on verbal than on written communication because of the time it takes to accomplish the latter.
Since the 1960s research conducted by Mintzberg, the typical general manager has reduced her work
week to the traditional 40 hours.
Most managers require lengthy, uninterrupted periods during the regular workday to accomplish their
work and make themselves unavailable to subordinates to create them.
Time and task management are major challenges for every manager.
According to Mintzberg, the three broad types of managerial roles include interpersonal, analytical, and critical.
Good executive functioning includes heavy multitasking and answering every e-mail nearly
The monitor function is an example of the informational roles often played by managers.
In interpersonal managerial roles, a manager acts as entrepreneur, disturbance handler, or
Entrepreneurship means taking risks to try to create a new enterprise.
Two types of entrepreneurship include the extrapreneur and the intrapreneur.
Successful entrepreneurial companies have been called “gazelles” because of a characteristic they
possess, namely an acute sensitivity to danger in the environment.
Entrepreneurs typically have a much higher need for achievement and a stronger belief in personal
control of destiny than do typical managers.
Opportunity entrepreneurs are those who start their own business out of a burning desire rather than because they lost a job.
Researcher Robert Katz determined that through education and experience managers acquire
technical, conceptual, and human skills.
Having required technical skills is most important among top managers at the highest leadership
Human skills become less critical as one’s career progresses, and are least important for top
One way to think of ______ is “the art of getting things done through people.” A. supervision
B. motivation C. management D. leadership E. strategy
The pursuit of organizational goals efficiently and effectively by integrating the work of people
through planning, organizing, leading, and controlling the organization’s resources is called A. employment.
B. career planning.
C. competitive advantage.
E. strategic planning.
A group of people who work together to achieve some specific purpose is/are called
B. a collaboration. C. a team.
D. an organization. E. a community.
Tracy, a manager at a busy warehouse, was slow to hire new employees, preferring instead to encourage improvements from his current staff. He carefully watched his other costs too, performing equipment maintenance on a regular basis to improve its lifespan. Tracy would best be described as a(n) _____ manager.
A. efficient B. ethical
C. innovative D. effective E. micro
To be ______ as a manager means to make the right decisions and successfully carry them out to
D. effective E. innovative
The _________ effect states that a manager’s influence on the organization has implications far
beyond the results that can be achieved by one person acting alone.
According to a Fortune article, the scarcest, most valuable resource in business is not financial capital but
A. renewable resources.
B. government support.
C. highly innovative technology. D. a young workforce.
E. skilled, effective managers.
SKILLED, EFFECTIVE MANAGERS
Which of the following is the most likely payoff of studying management as a discipline?
A. You will understand how to brand your organization.
B. You will understand how to relate to and interact with your supervisors and co-workers. C. You will understand how to manage your family and close friends more effectively.
D. You will understand how to deal with the media in a crisis.
E. You will understand how to advance your career without guilt.
YOU WILL UNDERSTAND HOW TO RELATE TO AND INTERACT WITH YOUR SUPERVISORS AND CO-WORKERS.
Which of the following is not a reward for practicing management?
A. You can build a catalog of successful products or services.
B. You and your employees can experience a sense of accomplishment. C. You can stretch your abilities and magnify your range.
D. You can be rewarded with money and status for your efforts.
E. You can become exempt from many of society’s ethical standards.
YOU CAN BECOME EXEMPT FROM MANY OF SOCIETY’S ETHICAL STANDARDS.
Which of the following is one of the seven primary challenges facing managers today? A. Maintaining good records of what worked in the past.
B. Dealing with a stubbornly static and immobile environment.
C. Staying ahead of competitors through corporate espionage.
D. Managing to achieve one’s own happiness and life goals. E. Collaborating with competitors.
MANAGING TO ACHIEVE ONE’S OWN HAPPINESS AND LIFE GOALS
Petra is a new manager for a household products company, after getting a promotion from an
administrative job that she found boring. But now she frequently experiences ______, like when she had to explain the new product her team is developing to the CEO and several board members. As psychologist Csikzentmihalyi predicts, her ideal state would be an emotional zone between that and boredom.
A. overload B. anxiety
C. immodesty D. fear
The ability of an organization to outperform others by producing goods or services more effectively
than its competitors is called its A. competitive advantage.
D. innovation. E. effectiveness.
Which of the following is not an area in which an organization must stay ahead of its competitors to achieve competitive advantage?
A. Environmental action
B. Being responsive to customers
C. Innovation D. Quality
Which of the following is the most likely reason for the decline in fortunes of American newspapers,
and their inability to exploit their competitive advantage?
A. A poorer standard for news-gathering.
B. Relying too heavily on advertising, rather than customer subscriptions, for revenue. C. Decline in newspaper readership over the last 70 years.
D. Preference of customers for getting news in a nonverbal format.
E. An increase in salaries and material costs within the industry.
RELYING TOO HEAVILY ON ADVERTISING, RATHER THAN CUSTOMER SUBSCRIPTIONS, FOR REVENUE
In seeking competitive advantage, the first law of business is to
A. take care of your shareholders. B. take care of your stakeholders. C. take care of the customer.
D. take care of the environment. E. take care of your employees.
TAKE CARE OF THE CUSTOMER
Finding ways to deliver new or better goods or services is called A. advancement.
B. streamlining. C. innovation.
E. quality control.
Customers are likely to put up with poor-quality products only if your organization is
A. underperforming in innovation.
B. using computerized customer service. C. the only one of its kind.
D. in a very competitive industry.
E. lacking strong environmental policies.
THE ONLY ONE OF ITS KIND
By mid-century, the percentage of Hispanics (of any race) in the U.S. population is expected to
______, and the percentage of non-Hispanic whites is expected to ______. A. stay the same; increase
B. double; decrease
C. decrease; increase
D. double; increase slightly E. stay the same; decrease
The concept of a “flat” world means
A. employees are learning to suppress negative emotion in the workplace.
B. corporations are developing a preference for a new, flatter organizational structure. C. a recession now slows the economies of most nations simultaneously.
D. globalization has leveled the playing field for emerging economies.
E. businesspeople are now more conservative in their approach to investment.
GLOBILZATION HAS LEVELED THE PLAYING FIELD FOR EMERGING ECONOMIES
Though many advantages have been linked to e-business, studies show that employees are less
productive when dealing with excessive ______ volume. A. videoconferencing
E. collaborative computing
Paul has been tasked with creating a new microsite on his engineering company’s intranet. The site
will house company-approved design procedures and efficiency strategies for all employees. Creating the design microsite is a form of
A. strategy management.
C. project management.
D. knowledge management. E. morale management.
As a sales manager, you would have to decide how much leeway to give your subordinates in giving gifts to prospective clients in foreign countries. This is an example of the challenge of managing for
A. your own happiness.
C. ethical standards. D. sustainability.
Economic development that meets the needs of the present without compromising the ability of future
generations to meet their own needs is known as A. environmentalism.
D. the bottom line. E. sustainability.
The company’s culture most directly affects
A. the number of competitors a firm has.
B. the number of products a company makes.
C. the amount charged for the firm’s products or services. D. the manager’s happiness.
E. the education of the workforce.
THE MANAGER’S HAPPINESS
Which of the following is one of the four principal functions of management, also known as the management process?
A. Organizing B. Scheduling C. Motivating D. Executing E. Monitoring
Setting goals and deciding how to achieve them is called
A. controlling. B. managing. C. planning. D. organizing. E. leading.
When a manager at a software company is determining whether to hire more full-time programmers or
possibly more temporary ones, he is engaged in A. planning.
Because the various groups that help a manager reach company goals often have different needs and wants, resolving conflicts is an essential part of which management function?
C. Organizing D. Controlling E. Leading
A general manager at a department store is giving an important presentation to several departments
to engage the whole staff in a new customer retention effort beginning this month. This is an example of
D. controlling. E. marketing.
Monitoring performance and taking corrective action as needed is called
A. improvising. B. planning.
C. organizing. D. improving. E. controlling.
Aziz immediately halted production at his facility after seeing a report indicating the last batch had a high level of product defects, and restarted work only when the problem was discovered and fixed. Aziz is engaged in which management function?
B. Organizing C. Monitoring D. Controlling E. Executing
Management theorist Peter Drucker compared the workplace of the future to a
B. symphony orchestra. C. flattened oval.
D. chess game.
Tonya is a structural engineer who works for a large international firm. She designs the concrete and
steel structures that support even the largest and most complex buildings. Because of her high level of technical skills, Tonya is best referred to as a
A. knowledge worker.
B. blue-collar worker.
C. self-managed worker. D. first-line worker.
E. first-line manager.
n the traditional management pyramid, managers are classified into ______ levels. A. two
B. three C. four D. five E. six
A senior vice president is an example of what level of manager?
A. first-line B. top
C. leadership D. middle
Managers who are future oriented, dealing with uncertain, highly competitive conditions, and who
stay alert to long-run opportunities and problems are most likely to be A. first-line managers.
B. functional managers.
C. middle managers.
D. general managers. E. top managers.
Managers who implement the policies and plans determined at the highest levels and coordinate the activities of lowest-level managers are called
A. executional managers.
B. first-line managers.
C. middle managers.
D. functional managers. E. general managers.
Derrick is a clinic director running a downtown Chicago facility for a large nonprofit health
organization. He receives most of his strategic direction from the organization and supervises several department managers in his workplace. Derrick is a
A. first-line manager.
B. middle manager.
C. tactical manager.
D. functional manager. E. coordination manager.
Managers who make short-term operating decisions and direct the daily tasks of the nonmanagerial
employees are called
A. first-line managers.
B. middle managers.
C. general managers.
D. functional managers. E. initial managers.
Angelina is a shift supervisor for a successful supermarket chain, directing the work of as many as eight other cashiers. She is a(n)
A. directional manager.
B. middle manager.
C. first-line manager. D. general manager. E. area manager.
A ______ manager is responsible for just one organizational activity.
A. specialist B. first-line C. singular D. functional E. top-level
The United Way and Nature Conservancy are examples of which type of organization?
C. Administrative D. Mutual-benefit E. Aid-based
Which type of nonprofit organization offers services to all clients within its jurisdiction? A. Administrative
B. Mutual-benefit C. Aid-based
Abbie recently joined a professional organization for certified public accountants, and was happy that
her firm offered to pay the dues. This type of group is an example of a(n) ______ organization. A. for-profit
D. mutual-benefit E. aid-based
The primary measure of success of a nonprofit organization is typically
A. the total revenue.
C. the effectiveness of the services delivered. D. the market share.
E. the number of services available.
THE EFFECTIVENESS OF THE SERVICES DELIVERED
Which of the following statements about a manager’s worklife is not among the findings of management scholar Henry Mintzberg?
A. Managers work long hours.
B. Most managerial tasks require lengthy periods of time for completion.
C. Managers rely more on verbal than on written communication. D. Managers work at an intense pace.
E. Managers’ work is characterized by variety.
MOST MANAGERIAL TASKS REQUIRE LENGTHY PERIODS OF TIME FOR COMPLETITION
According to Mintzberg’s work, which of the following is one of the three broad types of roles that
managers play? A. Analytical
C. Interdependent D. Disciplinary
Which of the following is an example of a decisional role that managers play?
C. Resource allocator D. Liaison
In a ______ role, you should be constantly alert for useful information, whether gathered from newspaper stories about the competition or discovered in conversations with subordinates. A. figurehead
C. spokesperson D. monitor
Matthew, the president of a diesel engine research firm, was welcoming potential partners from a large
automobile corporation in Europe. Before handing them off to his technical counterpart, he gave them an extensive tour of his laboratory and field-testing operations as part of which managerial role? A. Figurehead
After a large chemical fire, Eric took responsibility publicly for the failure of his employees to follow
workplace safety standards, and indicated that several of them had been placed on leave. Here, Eric was acting in a ______ role.
Two different project teams recently submitted proposals for very promising ideas, but the budget will not allow both to go forward this year. Amanda is making the tough decisions about which should be the focus this time, as a part of her ______ role.
C. resource allocator D. negotiator
Colin takes notes at executive council meetings and prepares summaries to present to middle
managers and supervisors at a monthly meeting. This task is part of a(n) _______ role. A. disseminator
D. leadership E. visionary
Jocelyn’s staff is upset because they normally receive their paychecks or direct deposits on Fridays
and occasionally on Thursdays if there is a holiday. Tomorrow is Friday, July 4, and the bank did not process payments today as expected, so Jocelyn is on the phone trying to get the situation resolved as part of which managerial role?
A. Disturbance handler
E. Resource allocator
Chemka is speaking at a press conference to discuss the company’s plans to close three underperforming branches after several years and several rounds of changes in trying to keep them open. Chemka is performing the _______ role.
To inspire innovation, Jinyuan encourages his employees to devote one afternoon a month to work on
pet projects, just to spend time in the lab experimenting and thinking freely. He is acting in the ______ role.
B. disturbance handler
C. resource allocator D. negotiator
Armed with a stack of market research, Jalen, a marketing department manager, is in the research and
development manager’s office attempting to convince him to eliminate two features his engineers plan to add to a product, and replace them with two others based on customer preference. Jalen is operating in the ______ role.
B. resource allocator C. disturbance handler D. negotiator
To be a manager is to be a continual negotiator, working with others inside and outside the organization to accomplish your goals.
Jeremy Stoppelman and Russel Simmons, founders of Yelp, a website with reviews of businesses, created a new type of business that did not exist before their efforts. They would best be described as
A. business developers.
C. sole proprietors. D. entrepreneurs. E. intrapreneurs.
_________ means taking risks to try to create a new enterprise. A. Entrepreneurship
B. Incorporation C. Franchising
D. Joint venturing E. Acquisition
The defining difference between an entrepreneur and an intrapreneur is that the latter
A. is the person responsible for funding the former with a startup investment.
B. is working on multiple opportunities simultaneously.
C. works within an existing organization, using its resources to exploit an opportunity. D. usually runs a small business.
E. works in a team setting to develop an idea to fruition.
The development of Google News by Google employees experimenting with ways to facilitate browsing news from several sources is an example of
A. business intelligence.
C. business invention. D. corporate design. E. entrepreneurship.
The belief that you control your own destiny is called A. internal locus of control.
B. entrepreneurship. C. intrapreneurship. D. power centering. E. manifest destiny.
INTERNAL LOCUS OF CONTROL
Research has shown that all of the following are characteristics of an entrepreneur except which?
B. highly experienced
C. belief in personal control of destiny
D. high energy level and action orientation E. high tolerance for ambiguity
Which of the following is more characteristic of an entrepreneur than a manager? A. High need for achievement
B. External locus of control
C. Belief in personal control of destiny D. Motivated by organizational rewards E. Tolerance for risk
TOLERANCE FOR RISK
After her divorce, Jillian had to go back to work. While she interviewed to return to her previous
accounting profession, she began a custom wedding invitation business. Jillian would best be described as a(n)
A. motivated entrepreneur.
B. necessity entrepreneur.
C. opportunity entrepreneur. D. performance entrepreneur. E. chance entrepreneur.
According to researcher Robert Katz, which of the following is one of three principal skills acquired
by experienced managers? A. Intuitive
D. Comprehensive E. Coordination
______ skills consist of the job-specific knowledge needed to perform well in a specialized field. A. Technical
C. Conceptual D. Physical
Marie recently became a managing partner at her law firm. Though her job has changed, she still
needs to have the necessary ______ skills to advise and review the contracts of the real estate attorneys that she manages.
C. conceptual D. human
The ability to think analytically is associated with ______ skills. A. comprehension
B. conceptual C. human
Despite the appeal of the opportunity, Samantha decided to delay taking her product to foreign markets because she felt that her current personnel did not have enough international experience. She was exhibiting ______ skills.
Conceptual skills are particularly important for ______ managers.
A. first-line B. functional C. top
______ skills consist of the ability to work well in cooperation with other people to get things
B. Conceptual C. Personal D. Intuitive E. Human
Tyler has coffee with one of his direct reports almost daily. He does this to inquire in an informal way about progress on the job, and to provide coaching and support, as well as appropriate congratulations for special efforts. Tyler is exhibiting which type of managerial skill?
B. Conceptual C. Intuitive
D. Engagement E. Human
Human skills are important for ________ managers. A. top
B. functional C. first-line
E. all levels of
Which of the following is not a chief skill companies seek in top managers today?
A. The ability to motivate and engage others.
B. The ability to communicate.
C. Work experience outside the United States.
D. High energy levels to meet the demands of global travel and a 24/7 world. E. The ability to give a wide range of orders authoritatively.
THE ABILITY TO GIVE A WIDE RANGE OF ORDERS AUTHORITATIVELY
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