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MGMT Chapter 5

It helps managers create task strategies.
which of the following is true about planning?
It encourages people to work harder for extended periods.
which of the following is an advantage of planning?
Specific, Measurable, Attainable, Realistic, and Timely
According to the S.M.A.R.T. guidelines, goals should be ____
Encouraging workers’ participation in goal setting.
The most popular approach to increasing goal commitment is ____.
Maintain flexibility in planning
The last step in effective planning is to ____.
Gathering and providing performance feedback
Which of the following is an accepted method for tracking progress toward goal achievement?
Options-based
____ planning allows companies to maintain flexibility by making small simultaneous investments in many alternative plans.
Strategic Plans
Top management is responsible for developing ___.
Organizational Mission
An ____ is a brief, two sentence statement of a company’s purpose for existing.
Tactical
___ plans specify how a company will use resources, budgets, and people to accomplish specific goals within its mission.
Middle managers
Who among the following is responsible for the creation of tactical plans?
Tactical Plans
Management by objectives (MBO) is a management technique often used to develop and carry out.
Discussing possible goals

MBO =4 steps

Which of the following is the first step in management by objectives?
Lower-level managers
Who among the following is responsible for developing operational plans?
Standing plan
The ____ is a type of operational plan that saves managers time because it is created once and then used repeatedly to handle frequently recurring events.
Standing plans
a laptop manufacturer has created a set of methods to deal with specific technical issues raised by customers. These methods are ___.
Policies and procedures
____ are types of standing plans.
Rules and regulations
Which of the following is the most specific type of standing plan?
Operational
Budgets are a type of ___ plans.
Decision making
____ is the process of choosing a solution from available alternatives.
Rational decision making
____ is a systematic process of defining problems, evaluating alternatives, and choosing optimal solutions.
Problem
a ____ exists when there is a gap between a desired state (what managers want) and an existing state (the situation that the managers are facing)
Satisficing
____ occurs when managers choose an alternative that is good enough, rather than the best possible alternative.
Highly cohesive groups where there is a great deal of pressure to agree with each other
Groupthink occurs in ____.
A-type conflict
____ is the emotional reaction that can occur when disagreements become personal rather than professional.
Second step in Management by Objectives
collectively select goals that are challenging, attainable, and consistent with the company’s overall goals
Third step in Management by Objectives
jointly develop tactical plans that lead to the accomplishment of tactical goals and objectives
Last step in Management by Objectives
meet regularly to review progress toward accomplishment of those goals.

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