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MGMT Comm – Ch.11

Which of the following is not a purpose for a business report?

a. To convey information

b. To increase production

c. To answer questions

d. To solve problems

b. To increase production
Which of the following reports is an example of an informational report?

a. A report that shows a manufacturing firm has complied with environmental regulations

b. A memo report that provides two alternatives to the company’s order processing system and tries to persuade management to adopt the best one

c. A report that presents possible solutions to solve a company’s turnover problem

d. A report that tries to convince the board of directors to offer on-site child care

a. A report that shows a manufacturing firm has complied with environmental regulations.
Tania will be writing an analytical report that discusses three potential new locations for her company. She wants to follow the indirect strategy. How should she organize her report?

a. Introduction/Background, Discussion/Analysis, Summary

b. Introduction/Background, Facts/Findings, Summary

c. Conclusion/Recommendations, Introduction/Problem, Facts/Findings

d. Introduction/Problem, Facts/Findings, Conclusions/Recommendations

d. Introduction/Problem, Facts/Findings, Conclusions/Recommendations
The first step in writing a report is to ________ .

a. prepare a work plan

b. implement your research strategy

c. compose the first draft

d. analyze the problem and purpose

d. analyze the problem and purpose
Which question should you ask to anticipate your audience?

a. What do my readers need to know about this topic?

b. What sources should I consult to determine the significance and scope of the problem?

c. Should my report be analytical or informational in nature?

d. In what format should I present my findings?

a. What do my readers need to know about this topic?
A good work plan for a business research project should include a statement of the problem, a statement of purpose, a tentative outline, a work schedule, and a ________ .

a. list of all primary and secondary resources

b. detailed budget

c. list of visual aids

d. research strategy

d. research strategy
Nearly every written report should begin with ________ .

a. a study of primary data

b. a review of secondary data

c. personal observation

d. a scientific investigation

b. a review of secondary data
Which of the following is the best advice for searching the Web?

a. Omit articles and prepositions.

b. Choose your favorite search tool to use exclusively.

c. Use uppercase letters for all searches.

d. Use verbs as search words and limit your search to one or two words.

a. Omit articles and prepositions.
Web sources should be evaluated for their authority, content, accuracy, and currency. What question should you ask to determine the currency of a Web source?

a. Are there errors in spelling, grammar, or usage?

b. Who is the intended audience based on content, tone, and style?

c. Who published the source?

d. What is the date of the Web source?

d. What is the date of the Web source?
Which of the following is the best question to include in a mail survey?

a. Why are you in favor of a flat-rate income tax?

b. What do you think of a flat-rate income tax?

c. Do you approve of a flat-rate income tax?

d. What benefits do you think a flat-rate income tax will offer?

c. Do you approve of a flat-rate income tax?
All of the following are reasons for documenting report data except ________ .

a. to demonstrate your command of the English language

b. to save time

c. to protect yourself against charges of plagiarism

d. to strengthen your argument

a. to demonstrate your command of the English language
To help you paraphrase effectively, which of the following should you practice?

a. Use the same grammatical structure of the original document.

b. Write your own version of the original document without looking it.

c. Use synonyms periodically to replace some of the words in the original document.

d. Scan the original to get a quick understanding.

b. Write your own version of the original document without looking it.
What is the most frequently used graphic in a report?

a. Pie chart

b. Flowchart

c. Table

d. Line chart

c. Table
A ________ is especially effective in comparing related items, illustrating changes in data over time, and showing segments as a part of the whole.

a. bar chart

b. table

c. pie chart

d. line chart

a. bar chart
What is the best advice to follow when incorporating graphics within the body of a report?

a. Avoid citing any sources of graphics within a report because this information will be included at the end.

b. Use lots of color and decorations to demonstrate your artistic flair.

c. Introduce the graphic.

d. Incorporate at least six graphics within a report to break up text and to provide visual relief.

c. Introduce the graphic.
Based on their function, business reports usually fall into one of two categories: informational or analytical.

a. True
b. False

True
Analytical and informational reports are always written using a letter format.

a. True
b. False

False
Whether preparing an analytical or informational report, you do not need to prepare a purpose statement.

a. True
b. False

False
Anticipating the audience helps writers determine how much background material to include, how much detail to add, and what method of organization and presentation to follow.

a. True
b. False

True
Secondary data result from firsthand experience and observation.

a. True
b. False

False
As a writer of business reports, you will probably begin your secondary research with electronic resources.

a. True
b. False

True
Plagiarism is the act of using another’s ideas without proper documentation.

a. True
b. False

True
As long as you paraphrase the information you find during your research, you don’t have to give credit to the original source.

a. True
b. False

False
Incorporating graphics within a report can clarify data.

a. True
b. False

True
The major advantage of line charts is that they show changes over time, thus indicating trends.

a. True
b. False

True

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