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MGT 3320 Chp 4

hiring good employees and effectively managing human resources
Companies can establish a competitive advantage by:
all of these
An organizations mission: A. specifies how it will achieve its purpose B. affects its human resource practices C. is its basic reason for existence D. describes its unique characteristics and strengths E. all of these
top management team
Andy is a member of high-level group within a large hospitality organization that develops and coordinates corporate strategy. Andy is likely part of a(n):
business
___ strategy involves the actions taken by firms to better operate in a relevant industry or market.
retrenchment
When organizations are downsizing the number of employees in the hierarchy, this usually involves a ___ strategy.
diversification
When a company decides to own an operate several separate companies, which strategy is being employed?
related diversification
An organization made up of various businesses similar in the products or services they provide is pursuing which type of strategy?
defender
Which adaptation model of business strategy is best used when the situation is highly stable with low uncertainty?
reactor
Which adaptation model of business strategy is characterized by ignoring the environment?
both functional and U-form
A new, medium-size hotel chain groups its personnel into different departments on the basis of individual expertise, which is called the ___ design.
hire workers who are flexible and can perform a variety of tasks
Rolex, a maker of expensive, high-quality watches that convey status and luxury, follows a differentiation strategy. Therefore, an important goal of its human resource strategy will likely be to:
horizontal
Which of the following organizational designs is MOST likely to have few managerial levels?
a multidivisional design
Yum Brands began with three businesses: Pizza Hut, Taco Bell, and KFC. Since its founding, the company has acquired other fast-food firms, including Long John Silver’s and A&W. Which type of organization design would be most appropriate for Yum’s strategy?
organizational development
Which of the following was NOT identified as an organizational component affecting the formulation and implementation of human resource strategy?
labor relations
The process of handling union issues and challenges is called:
organizational culture
The principles and beliefs that shape what employees think about a company is called:
motivation
The set of factors that prompt people to perform work at high levels is called:
stress
An individual’s reactions to environmental factors that present excessive demands is called:
The Home Depot will offer early retirement to workers
The Home Depot is following an overall strategy of growth. It’s the fastest-growing retailer in history, opening a new store every 43 hours. Which of the following actions is Home Depot NOT likely to use as it implements its strategy?
The set of expectations held by an individual as to what he or she will contribute to the organization and what the organization will provide in return
What is the psychological contract?
the individual contributions
Adrienne believes that it is fine to spend one or more hours each workday talking on the phone with personal friends. Adrienne’s employer disagrees. This disagreement involves which part of psychological contract?
worker attitudes
When Hershey family interests considered selling their Hershey Foods stock in 2001, employees were outraged. They felt betrayed and were angry and pessimistic. Which individual or interpersonal process was interfering with implementation of Hershey’s strategy?
cost
In the past, evaluations of the effectiveness of the human resource function concentrated mainly on:
costs as the only factor
Companies view their human resource function as a strategic asset should NOT evaluate HR effectiveness by investigating:

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